MIRA SafetyReviews of mirasafety.com

As part of their return process, customer service required photo evidence that the gas mask was still sealed. I opened the outer cardboard box only to photograph the mask in its original, unopened vacuum-sealed plastic. Otherwise, I would never have opened the box. They then denied my return because the cardboard box had been opened, the very step I took to provide the proof they required. I was within the return window, the item was eligible for return, and the gas mask’s plastic seal had never been broken. Using my compliance with their photo requirement as a reason to deny the return strikes me as unethical and misleading. This was terrible customer service and has left me viewing the company as untrustworthy. I would not recommend doing business with them. ***Update:*** Mira Safety’s response reinforces the contradiction at the center of my complaint. They acknowledge that opening the outer cardboard box was necessary to provide the photos required by their return process, yet they cite that same opened packaging as the reason they refused a refund. The gas mask remained in its original, unopened vacuum-sealed plastic. Their response does not explain why opening the outer cardboard box, while leaving that seal intact, creates a hygiene or safety concern, especially when they acknowledge it was necessary to follow their instructions. Acknowledging that a customer followed your instructions, then treating that compliance as the customer’s mistake, feels like gaslighting. Their response frames this as an unfortunate outcome under their policy without taking responsibility for the contradictory process that caused it. Offering store credit or a replacement does not resolve the issue. I requested a refund within the return window for an eligible, sealed item. Their response only reinforces my view that this was misleading and unfair.

Customer support says everything is fine until my package is returned to the sender (they sent it to someone else's address, they didn't accept it, and now it's on its way back to them). No help, nothing! Just excuses. Order number sph218872. Honestly, this is the worst purchase in terms of customer support. I never thought it could be so terrible. I'd say it's a scam. (They say it's on its way to me while my package is on its way back to them.)

Do NOT buy anything from this company. The absolute worst at customer service. Just read all the negative ratings and do not make the same mistake that myself and others have. Most importantly, anything you purchase is not available for return once it has been delivered. I paid over $1,000 and 2 days after my items arrived they had a big sale. They refused to credit me the difference for the lower prices and also said I could not return any items. They had a chance to save me as a customer, but instead they chased me away and I will never buy from them again. As negative ratings continue to increase they will go out of business some day.

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I bought the DTX-1 Ultrasonic Cleaner and it died after just 2–3 uses, yet Mira Safety refused to cover any return shipping, forcing me to pay again for a defective product. Their “no refunds” policy for overseas orders means you literally pay twice: once for the broken device and again to send it back. I’ve never encountered a company that won’t even arrange a courier pickup, despite selling directly to international customers. Customer support stone-walled me and left me footing a hefty shipment and customs bill. Avoid buying from Mira Safety if you’re outside the U.S. – you risk paying twice for a defective item with zero support or legal protection. Edit (after Mira response): The initial cost to return the product is around $500 (via UPS). I have repeatedly asked your support for the cheapest possible option and they simply referred me to the DHL and UPS website, where the prices are close to the one listed above. I did not receive any assistance from them, but I will not pay 60% of the price, at my own expense, to send the product back. As I have repeatedly stated to your team, if you wish, take delivery and receive the product, which was purchased only 2 weeks ago!!! If it works, keep it and refund my money!

This company is terrible. I have spent thousands of dollars with them since I got out of the military in 2022. I have had numerous shipping issues. Their customer service is horrible. Here is the most severe example: I placed a large order (over $1000) in November 2024 for the holiday sale. They shipped half the order in December. I have been fighting to get the rest of my order fulfilled since then. It’s understandable that some items are back ordered especially around the holiday. But I asked multiple times in December 24, January 25, and February 25 to fulfill the other half of my order which was a set of MOPP gear for $777. Here’s the issue, they finally shipped the MOPP gear in February but they only send the suit. I had purchased a special “Santa suit” which had suit, boots, gloves, and tape. I spent days going back and forth with their customer service explaining that they only sent the suit. And they are refusing to send the rest of the set claiming they already sent it. They want me to prove that they didn’t send the rest of the set previously. This is ridiculous, I have the packing slip and I identified exactly what they sent IN 3 SEPARATE PACKAGES. They had me take all my gear out of storage and take pictures to show that THEY DIDNT send the rest of the set. The most messed up part about this is it’s their mistake. They had me pay $30 for shipping protection. They won’t ship the missing items from my set. What’s the point of shipping protection. Bottom line Mira Safety needs to take the “customer satisfaction” off their website. They don’t care about their customers. Buyer beware you may not get your stuff that you ordered, and if you do it will likely be delayed. Good luck with dealing with customer service.

I attempted to cancel an order I made this evening, and am getting the run-around. Your "customer service" representative, Jeffrey, says that they're not able to "directly cancel the order", despite the fact that you're literally using Shopify, a CMS that I'm VERY familiar with, it takes nothing but a few clicks to cancel an order. Very poor business practices.

I bought a powered air backpack type respirator and a couple of cartridge filters from them. They didn't tell me the filters were on backorder so that when I received the respirator there was no way to use it. They said they would ship me the filters when they came in. They did not. Then I emailed them and they checked the order and said they would send them. Wait! Some sort of problem was going to delay the shipment. I waited a few weeks and then emailed them again. They said that order was delivered. "Right" I emailed them back. The respirator was delivered but not the filters. I'm now back in the "let me check on that" stage for the 3rd time. I have bought some filters somewhere else now. This place has order fulfillment issues. They have my money and I still have no filters from them.