MIRA SafetyReviews of mirasafety.com

Mira safety team is always willing to help you and answer questions. Any clarifications you need they are able to answer.

Customer service is great. I didn't receive my SOF-77 filter because my mailman put it in the wrong box. I contacted USPS and MIRA Safety. I received confirmation from the postal service that my package was indeed left in the wrong box, so now I'm waiting for help trying to file a claim. Very frustrating to say the least, but hopefully Mira will send one out asap. In the future I definitely will pay the extra shipping cost for UPS or FEDEX. I'm still giving 4 stars because they are doing what they can, it's just frustrating since I was placing this last order before I have to move at the end of this month.

They were attentive and genuinely interested in understanding your needs. The communication was clear and professional, making me feel valued as a client. I appreciate their willingness to go beyond. I highly recommend Mira for anyone seeking reliable gas masks; their commitment to customer support is commendable.

Thankfully I don't have direct first hand experience NEEDING to use this equipment, but it appears high quality and suitable for the task. I feel like I received great quality gear for a great price. What really stood out to me though: the customer service. I first had an issue where my credit card declined the online charge. Upon fixing the issue with my bank and reaching out to Mira, I was promptly taken care of with care and understanding. Then, when I incorrectly thought that maybe I had missed out on some promotional pricing, the team was patient and empathetic, despite me being incorrect in my initial assessment. It is clear they care about the customer experience and as a manager of customer service representatives myself, I really felt taken care of and valued.

Great products and superb customer service. I had an issue where the brazilian customs authority denied my package from getting to me and Paige, from Mira's customer support team, went above and beyond in assisting me in solving this matter. I really appreciate all the help and can really recommend Mira Safety.

Costumer service. 11/10. They went above and beyond to make the sales experience smooth and focused on delivering an exceptional product and service. When an issue was encountered they captured the issue before I did and provided some solutions they recommended. On top of that they went above and beyond to ensure I was taken care of. This is why I continue to support their business.

I bought a powered air backpack type respirator and a couple of cartridge filters from them. They didn't tell me the filters were on backorder so that when I received the respirator there was no way to use it. They said they would ship me the filters when they came in. They did not. Then I emailed them and they checked the order and said they would send them. Wait! Some sort of problem was going to delay the shipment. I waited a few weeks and then emailed them again. They said that order was delivered. "Right" I emailed them back. The respirator was delivered but not the filters. I'm now back in the "let me check on that" stage for the 3rd time. I have bought some filters somewhere else now. This place has order fulfillment issues. They have my money and I still have no filters from them.

Rip off! Do not order anything from this company. Since COVID they have not updated their return policies. [start quote] In light of the recent global events, we've decided to suspend all returns and exchanges. Right now, all shipped and delivered orders are considered final and are no longer qualified for a return or an exchange. [end quote]