minutekey.comReviews of minutekey.com

I made a copy at a machine. The key didn't work. They said they would refund if it didn't work. I paid cash so they sent me a prepaid card for a refund. I tried to activate it but it was very difficult to activate. i finally gave up. It seems like they try to make it difficult to get the refund hoping you will just give up. I will just get my keys made in person instead of using a michine. Its cheaper anyway.

I use the machine twice at different places and the copies didn’t work, I called to get a refund they said the refund request was made I just had to wait to get it, it’s been 3 months since that and I still haven’t got my money back. I called again and the solution from them was to wait a bit longer or call my bank either that or a coupon to get a copy of the key I needed 3 months ago!!! Such a waste of time, money and energy.

I attempted to copy a key from the kiosk at the N.W. Albuquerque Lowe's. First, the kiosk asked if I'd like an extra brass key for free. I clicked yes. Only later did I learn that the "free" key comes with an order of TWO keys. So I waited while it cut three keys—NONE of which are the same as the key I wanted copied. For $8.00 plus tax, it gave me three keys that do not match the key I was trying to copy. The kiosk does not furnish receipts. It being the weekend, Minute Key's customer service was not available. Filling out the complaint/refund form results in generating an Outlook e-mail with the particulars—including several lines in Chinese characters. So for a half-hour of my time and $8.00 plus tax, I've got three useless keys—which may not fit anything. So far, that's what I've got. DO NOT USE THESE KIOSKS.

i went to wall mart to do some shoping when i cheked out i saw the minute in front of me and went and made 3 keys and went home no one worked went back for a refund and management at wall mart said they were not responsible for that machine .just call the number i did and no body respondedim retired and i need my hard earned money back.tks

Had 3 keys cut for 12.99. None worked. Cut 3 more thinking maybe I didn’t insert them correctly and those 3 didn’t work. Customer service is nonexistent. They ignored my request for a refund which was only requested for 1 of the 2 transaction that produced bad keys.

I have 3 good reasons NOT to get a key at a MinuteKey kiosk. Reason #1: The key didn’t work. It wouldn't even go in the lock. Reason #2: Their refund policy is very cumbersome and rigid. They allow 30 for a refund. If you ask on day 31, they refuse the refund. Reason #3: You can get a key made at Ace Hardware or other places much cheaper. So Buyer Beware with MinuteKey.

Mike in Lehi UT quoted my teenaged son $150 to replace his lost truck key (no fob). The doors were unlocked, took less than 20 minutes. When it came time to pay, my son gave him his debit card and charged him $338, and the key doesn’t work without jiggling vigorously. When I attempted to contact the company, the recorded message sent me down a rabbit hole, not ever getting to a live person. First time in my life leaving a negative review.

Had a key made at one of the automated kiosks. Did not work in the door of my home. Do not recommend. Not worth the time to chase a refund for $4