Milwaukee ToolReviews of milwaukeetool.com

I bought the m12 combined set with impact driver and drill driver 2 1/2 years ago ! After 1y 8m my Impact Driver was broken ! I contacted the service company in the uk in the south, even if I had 2 years extra warranty they said they would not do the repair, but I can send it to them for repairs and then give me a price ! I didn’t know what to do and left it ! A friend of mine in Somerset then sold me his for £50 so I wanna say, do not buy Milwaukee if you use your toolset for a long time and regardless of the quality product, this company does not care about you, they just want to sell the product ? So I recommend Bosch only !,, 👀 They have good quality products and a good service ! Wolf of Wight

Crappy customer service. Bought a multi-tool kit in 2014 - drill, recip saw, light, drill, circular saw, impact driver. All have performed well - except impact driver, which was inoperable from Day One - fwd/rev switch just flopped back and forth without engaging anything. Set it aside and forgot about it... Ran across it again the other day, sent it in for exam and possible repair. Got an email back from them denying a warranty repair, saying "OUR FACTORY TRAINED TECHNICIAN HAS COMPLETED YOUR WARRANTY EVALUATION. AFTER CAREFUL EXAMINATION IT HAS BEEN DETERMINED THAT THE FAILURE WAS NOT FROM ANY DEFECTS IN MATERIAL OR WORKMANSHIP AND WILL NOT QUALIFY FOR WARRANTY COVERAGE." So, I call the service center to see what it would cost to have it repaired... she tells me that no one has really looked at it to see what was wrong with it... just based on its serial number, it's too old to be a 'warranty repair'. I'm OK with the date thing - that's on me... should have sent it back right away, but I didn't. But don't write me a note telling me you've examined it and it was not a manufacturing defect (It NEVER worked), when in truth, you've not even looked at it... you just rejected it because of its serial number. She was supposed to check into what it would cost to repair and get back in touch with me. Two weeks went by so I emailed them about it. Got a voicemail today saying it couldn't be a warranty repair unless I could provide proof of purchase - I can't, those receipts were tossed long ago. So... I called to check on cost to repair. Again. Got the same story... they've not looked at it. At all. Can't tell me anything, but with their LMR service, they can guarantee that repair will not cost more than $73; could be less, but no guarantee. Yeah, well, I can buy a new one for $61. Not sure what I'm gonna do, but it sure makes me not want to buy another Milwaukee tool. Had a call back from them regarding what my preference was... repair will be $73... not potentially less than $73... it will be $73. Told them to scrap it... not worth it to me. I give them a 1 just because I can't give a lower number.

Really good drill, destroyed by an absolutely useless chuck. I replaced the first chuck 6 weeks ago and now have a drill stuck in it - can’t shift it and have now taken to brutish behaviour ( almost certainly voiding guarantee). Currently have £200 drill with a bit stuck in it. DO NOT BUY MILEAUKEE !!!!!!!

Scumbag company, I paid a bomb for these tool when one broke within warranty you’d expect it to be fixed for free but they said it couldn’t be fixed but I could buy a new drill for £90 off them, when I said no they said okay but we want to charge you £10 to send the broken drill back I argued about the warranty eventually they wavered the send back fee but would no fix the drill, defiantly not heavy duty as they claim had a Makita 10 year still going strong. Avoid like the plague.

After contacting Milwaukee customer Supports poor service had a grinder for just over a year very light use and the bearing inside fell apart no help from them Thule I will have to swap to another make to build up the rest of my tools

Exact same experience as Shaun earlier. M18-CBLPD, bit stuck in chuck only a few months old. Charged me £38 to repair despite the 3 year warranty. Shocking company.

Great tools terrible company when it comes to warrantying something. Had an impacts anvil wear out and sent it in for repair. They came back with my warranty is void due to the inside of the tool being soaked in oil which is a total lie we don't use the tool any where it would get soaked in oil. I've used these tools for years and the dishonesty is just not going to fly anymore. The tool worked great we just needed the anvil replaced. Will not be buying any more milwaukee tools. This is not the first tool I have had a problem with and they would not warranty.

The customer service at Milwaukee is terrible. I got tired of leaving message, no one's has reached out to me. In my opinion when a company is good, they're just as eager to help you as they are to sell you something and this has not been the case. I'm sorry to report that can't even after reaching out to them no one got back, Ever. Make sure you buy these tools you save your receipt because big Corporate America is always trying to get out of warranties. They're supposed to have a serial number where there weren't five years only had mine for under a year use the twice and it stopped working those part of the combo pack terrible.