Milk RacingReviews of milkracing.com

Response from Milk RacingFeb 23, 2024

Dear Nick, We sincerely appreciate your feedback and apologize for any inconvenience caused by the delay in your order. Ensuring top-notch service and timely delivery is paramount to us, and we sincerely regret any disappointment this may have caused. Our Customer Service Team was dedicated to assisting you, and we’ve done our best to shorten the process and customs procedures. Unfortunately unforeseen delay occurs for custom parts to your order. To compensate for the inconvenience, we’ve applied a 10% discount to your next purchase, as discussed. Your feedback is invaluable, and we’re committed to improving our services to regain your trust. Should you require further assistance, please don’t hesitate to reach out. We hope our product meets your expectations. Best regards, Milk Racing Team

Response from Milk RacingJan 25, 2024

Thank you for sharing your experience with the 16" supermotos for the Talaria Sting R. It’s fantastic to hear that you’re enjoying them! :) Regarding the tire compatibility, it’s a common oversight, but it sounds like you managed to resolve it efficiently by fitting an 80/80 tire on the 2.5" front rim. It’s reassuring to know that despite this initial hiccup, there were no issues with alignment or clearance afterward. Your experience is helpful to others considering a similar upgrade. Thanks again for your review!

Response from Milk RacingNov 8, 2023

Thank you for sharing your feedback! We’re delighted to hear that your order arrived swiftly and the build quality impressed you. However, we sincerely apologize for any inconvenience caused by the wheel alignment issue. Please note that on our website, you can choose either “NO TIRE” or “NO TIRE + dish/offset” options. You chose “NO TIRE”, so the wheel was not dished. Also, we add a spoke key to each wheel so you can true the spokes on the wheel adequately to your tire size and needs. Please feel free to contact us next time before placing an order to make sure that everything will fit correctly 😁 We are always happy to help!

Response from Milk RacingNov 8, 2023

It’s wonderful to know everything was ‘spot on’ for you! 😁 Enjoy the smooth ride with your new wheels, and we look forward to serving you again in the future! Thank you for choosing us and taking the time to leave a review.

Response from Milk RacingNov 2, 2023

Thank you for taking the time to share your experience with our product and providing valuable feedback. We’re thrilled to hear that you like the wheels. We sincerely apologize for the shipping delay and the inconvenience caused. We strive to provide our customers with the best experience possible, and we’re taking steps to improve our communication and shipping processes. We plan to make a YouTube video for installation. We understand the importance of clear guidance, especially when dealing with niche products, and we’ll work towards implementing this soon. Once again, thank you for your understanding, patience, and valuable input. We’re committed to improving based on feedback like yours.

Response from Milk RacingOct 17, 2023

Thank you for sharing your experience! We are more than happy to hear that we met your expectations - your happiness is our primary goal😁 Thank you for being our valued customer!

Response from Milk RacingOct 18, 2023

Thank you for sharing that! It’s our utmost priority to ensure our customers are satisfied and well-informed 😁 We are always here to help and provide great product quality and supporting customer service Thank you for your trust and patience! Looking forward to serving you again soon!

Response from Milk RacingOct 18, 2023

Thank you for your feedback and your honest opinion on our products. We are pleased to hear that you are satisfied with the wheelset overall. 😁 The M8 screw is for the rim lock. It has the important function of preventing the tire from slipping on the rim and protecting the inner valve from damage. We understand that the design is not appealing to everyone, but the safety and function of our products are our top priority, and it’s a very recommended upgrade for the off-road wheels. Thank you for your trust in our products! ------- Vielen Dank für Ihr Feedback und Ihre ehrliche Meinung zu unseren Produkten. Wir freuen uns zu hören, dass Sie mit dem Wheelset insgesamt zufrieden sind. 😁 Die M8 -Schraube gilt für das Felgenschloss. Es hat die wichtige Funktion, zu verhindern, dass der Reifen auf den Rand rutscht und das innere Ventil vor Schäden schützt. Wir verstehen, dass das Design nicht für alle anspricht, aber die Sicherheit und Funktion unserer Produkte haben unsere oberste Priorität und es ist ein sehr empfohlenes Upgrade für die Offroad-Räder. Vielen Dank für Ihr Vertrauen in unsere Produkte!