Milk Racing Reviews | Read Customer Reviews of milkracing.com

Milk Racing Reviews | Read Customer Reviews of milkracing.com

Milk Racing reviews

76 approved reviews, newest moderated first

Lauren B.
May 4, 2024
Ordered custom wheel set for my son to…
Ordered custom wheel set for my son to participate in a charity ride. Shipping April 8th-15th now may 3rd and nothing!! Emailed numerous times just keep being told at colouring stage and processing!! Really sad and let down by the company! And still no email reply days later.
Response from Milk RacingMay 8, 2024
Dear Lauren, Please accept our sincerest apologies for the delay in your order. We value your feedback greatly and are truly sorry for any frustration this has caused. As a gesture of our commitment to your satisfaction, we have included spare premium tire with your order as a gift, and you also received a discount on your next purchase. If there is anything more we can do to assist you, please feel free to reach out directly. Your loyalty is extremely important to us, and we are committed to restoring your confidence in our service. If you have any further questions or concerns, please contact us directly; we are always here to help. Best regards, Milk Racing Team
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Jacob
Apr 11, 2024
I purchased a rear sprocket February 3
I purchased a rear sprocket February 3. Today april 11, and still haven't received the sprocket. Last update was march 22, " processing components "
Response from Milk RacingApr 12, 2024
Dear Jacob, We sincerely apologize for the delay in receiving your rear sprocket. Your experience falls short of the high standards we set for ourselves, and for that, we are truly sorry. We understand the frustration and inconvenience this has caused you. However, your order is scheduled to be shipped on Monday - April 15th. We added a free upgraded handlebar and other gifts to your order as an apology gift for this delay. In the meantime, if there's anything else we can do to assist you or if you have any concerns, please don't hesitate to contact us. Your satisfaction is our priority, and we are committed to making this right for you. Thank you for your patience and understanding. Best regards, Milk Racing Team
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Mason W.
Mar 25, 2024
Great Experience!
Overall had an excellent experience purchasing parts through Milk Racing. They were extremely fast with their responses, offered live tracking data and notified me whenever my order was being processed. The product in which I purchased was a total of 36 spokes in order to build up a 16”. Upon arrival I was extremely satisfied to see that they had included an additional spoke with my order as a spare! I absolutely love the little things like that, and moreso than a sticker. If you had any doubts about this company I hope my shared experience will change your mind. -TheRonDoc
Response from Milk RacingMar 25, 2024
Thank you so much for taking the time to share your experience with us! We couldn't be happier to hear that your journey with us was excellent. We strive to provide top-notch service to all our customers, and it's incredibly rewarding to know that we were able to meet your expectations. Your review means the world to us, and we're grateful for your trust and support. Thank you again for choosing Milk Racing, and we look forward to serving you again in the future!
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JMK Studio P.
Mar 19, 2024
Talaria sting mx4 16",19" wheels/ tires
The wheels and tires look awesome! Installation was easy and they provide instructions on their website if needed. I've done 3 rides with them so far and it's a much better ride then stock, and more grip. Communication was very good, but expect a long wait before delivery if your in Canada. Overall very happy with the product and service.
Response from Milk RacingMar 20, 2024
Thank you so much for sharing your thoughts about our wheels! We're thrilled to hear that you found the installation process straightforward and that our products have elevated your riding experience. Also, we genuinely appreciate your patience regarding the delivery time - your understanding means the world to us. Wishing you many more fantastic rides ahead!
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customer
Mar 18, 2024
Awesome guys that care about product
Awesome guys that care about product. They were responsive helped me pick out the right color size and even picked out awesome tires that I didn’t even know about now. Everyone asks me what my rear tire is and where I got my wheels I am happy to promote milk gracing sadly, I can only give them five stars they deserve more.
Response from Milk RacingMar 19, 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. It's always our goal to provide excellent service and help our customers find the perfect products for their needs. It's fantastic to hear that our recommendations exceeded your expectations. Thank you for choosing us, and we look forward to serving you again in the future!
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Chaz M.
Mar 10, 2024
Milkracing 16inch wheel
Shipping was slow but im very happy with it. Came in great condition and they supplied an extra tire which I am thankful for.
Response from Milk RacingMar 11, 2024
We extend our gratitude for sharing your thoughts on our product! We're genuinely sorry about the delay in shipping and any trouble it may have caused you. We're working hard to improve our shipping processes. Thank you so much for being patient and understanding, and for sharing your thoughts with us. Your feedback is incredibly important and helps us make things better for everyone.
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Robert N.
Feb 24, 2024
What a customer support nightmare
What a customer support nightmare. I ordered a seat drop kit and paid for expedited shipping. It arrived 8wks later (not 2wks). I only got automated emails of the delays. No phone number available to call. They only allow email communication. When I finally got the seat drop, it didn’t fit the bike. Customer technical phone support? None. Had to send an email, and have been getting response, “our technical customer support person is on sick leave”… Time to return this! We will see how THAT goes….
Response from Milk RacingFeb 27, 2024
Dear Robert, We extend our heartfelt apologies for the delay experienced with your recent order. Your feedback holds great significance to us, and we genuinely regret any inconvenience caused. Ensuring top-notch customer service remains our utmost priority, and we are dedicated to rectifying this situation promptly. Please note that we replied to your email a couple of days ago with an explanation of the technical problem and resolution. If further assistance is needed, please reach out to us directly. However, to compensate for this inconvenience, we have included a discount on your next purchase, as we discussed. Additionally, we have processed a full refund for your order along with shipping costs, and you can keep the product if you decide to make another try with fitment. Also, it’s worth mentioning that CNC parts sometimes can be difficult to fit due to slight changes on the SurRon frame, subframe, and mounting points. Your feedback is crucial, and we're committed to enhancing our services to regain your trust. Best regards, Milk Racing Team
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T. A.
Feb 16, 2024
Customer service is TERRIBLE
Customer service is TERRIBLE! I've been contacting them for over a week regarding my order (which is a week late with no updates) they send me an email stating the order is delayed. I paid for the expedited shipping to have the order before a trip to no avail. I like their products but, for the horrible customer service I'll be taking my business to Warp9 in the future, even if it is a bit more expensive. At least I'll have my orders delivered on time and they are responsive to inquiries.
Response from Milk RacingFeb 23, 2024
Dear Trace, We sincerely apologize for the inconvenience caused by the delay in your recent order. Your feedback is invaluable, and we deeply regret any disappointment this has caused. Rest assured, providing exceptional customer service is our priority, and we're committed to resolving this promptly. To compensate for the inconvenience, we added spare parts gifts to your order and a discount for the next one. Please contact us directly if we can do anything else for you. Please note that the estimated shipping date provided is when we intended to hand your order to the shipping company. Your loyalty means the world to us, and we're determined to regain your trust. Should you have any questions or concerns, please don't hesitate to contact us. Thank you for bringing this to our attention. Best regards, Milk Racing Team
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