Milk RacingReviews of milkracing.com

Response from Milk RacingOct 17, 2023

Thank you so much! We are more than happy to hear you like it! 😁

Response from Milk RacingJun 6, 2023

Hello Alex, Firstly, we genuinely appreciate your constructive feedback. Your thoughts are incredibly valuable to us, and we are committed to thoroughly addressing your concerns. Payment method you choose necessitates a period of 5 to 14 days for the funds to reflect in our account, as advised by our bank. Typically, we would wait for the transaction to fully process before initiating your order. However, in an effort to expedite matters for you, we requested a confirmation of your payment. This confirmation allowed us to begin processing your order, placed on April 9th, as early as April 13th when you forwarded the confirmation. We didn’t actually receive the funds until April 21st, which means this approach effectively reduced the waiting period by seven days. We sincerely hoped that this would enhance your experience, and it’s unfortunate that it may have been perceived otherwise. Processing an order took longer than we expected due to unexpected delays. We met an issue with our supply chain, which is why we were unable to proceed on time. Soon after we know about delay, we offered a 20% discount for your next order. Addressing your order changes, we must clarify that as per our standard policies, we are unable to modify colors or process refunds once an order is placed. This is because our wheels are meticulously handcrafted in-house, requiring us to meticulously plan our inventory. Refund would not cover all processing costs and time we had to sacrifice. However, understanding your predicament, we made a one-time exception for you. This, unfortunately, is why a refund wasn’t feasible, but we were able to offer a Peg Spacer instead. Lastly, concerning the discrepancy in your order where you received black spokes instead of silver. We would like to express our sincerest apologies for the mistake in the products sent to you. This is not the standard of service we aim to provide, and we understand how this could have caused you inconvenience. We are taking steps to ensure that such an error does not occur in the future. As previously communicated via email, we will arrange to collect the incorrect wheel from you and promptly dispatch a replacement with the correct silver spokes. We have already started processing new wheel which will be shipped soon. Thank you for your understanding and patience. We genuinely appreciate your business and are committed to delivering an improved experience for you in the future. Kind regards, Milk Racing Team

Response from Milk RacingJun 6, 2023

Hello Takuto, We value your feedback and strive to meet your expectations. Our team consistently strives to deliver top-notch customer service, which you even mentioned during communication. We are committed to providing attentive and respectful service to all our customers, and I’m disappointed to hear that we did not meet this expectation even though our conversation ended up with your satisfaction. We added a 10% discount to your order. Also, we were open to providing changes in rim color even though it would cost us additional time and money. Our website clearly stated your product was on backorder, leading to the extended shipping date. Due to the long processing time, to compensate you, we refunded you 50% shipping amount. Your input helps us improve our service. We sincerely apologize for not delivering the standard of service you anticipated. Please let us know how we can regain your trust and make this right for you. We value your business and your feedback, and we sincerely hope to have the opportunity to serve you better in the future. We hope that the product meets your expectations. If not, please feel free to contact us and we will be more than happy to help. Best regards, Milk Racing Team