MilitaryFaresReviews of militaryfares.com

Great service

Booking and availability was great, I’m flying due to a death in the family and was happy with my booking experience

Easy !booking process was good

The prices were good and finding flights were easy.

Terrible experience so far. Braxton from MilitaryFares is one of the worst individuals I have EVER dealt with. We booked a flight for Iceland Air and "Jr" was added to my son's name when they booked the flight. Because I booked through them, I could not change the name myself. I was told to contact Military Fares to correct the issue. Iceland Air made it seem like it was no big deal but that they had to be contacted through Military Fares to fix it. Braxton with Military fares pushed back at every turn. All I needed him to do was fix the name. He lectured me on how it was my fault and that they had to put "Jr" for my son because of having the same first and last name. He told me that I should have put the middle name on their website. While speaking with him, I pulled the website up. There are no blocks to put a middle name. Only first and last. Braxton told me that everyone knows that on a plane ticket that you put your middle name right after the first name in the same block. I told him why would I do that or anyone when the block specifically says "First Name". Either way, all I needed him to do was to change the name. When asked to speak with a manager/supervisor, he said stated "managers don't take calls". I asked him to contact Iceland Air to correct the name. He made it seem like I was asking him to fly a space shuttle. I sent an email with the information to correct for Iceland Air. He focused on the fact that I provided all legal names for my family to include the middle names so that there was no issue when he called Iceland Air. He literally said he was only going to ask about removing the "Jr" on my son's ticket and not deal with anything else. My wife got on the phone because I was done at this point. He stated initially it would take 2-3 hours for a response and then 5-6 hours. He for some reason jumped ahead and stated that he would be cancelling our tickets if Iceland Air did not remove the Jr. We never asked for that. He continued to argue with us and not let us speak and made a small issue feel like such a mountain. At this point I am pretty certain he will just be making an excuse up and cancelling our tickets based on how reluctant he was to do his job. I have never used a travel agency and I'm almost certain I will not in the future. The level of talking down to was astonishing and I am very surprised and disappointed that GOVX has partnered with them and appears they did not do a better job vetting them.

It was simple, quick and easy. Please keep it that way.

Easy and quick

Booking process was simple and fast.