Agnes B.
App is great but DHL/customs slowed down shipping
The app is great and I am happy with my purchase but DHL stopped the package for customs, I had to call and email them several times to release it. The packaging could be also improved.
Response from MileApr 19, 2024
Hi Agnes, Thanks for your review! We apologise for the inconvenience you faced in receiving your package. Despite our use of express shipping, customs delays can sometimes occur for reasons beyond our control. We continuously collaborate with our courier services to enhance our delivery experience. Should you encounter similar issues in the future, please don't hesitate to contact us. We'll do our utmost to help! Nonetheless, we're glad to know you're satisfied with your purchase. Thanks for your support, and we're excited to offer you more great products in the future. Warm regards, MILE