Lucas F.
Great shopping app
Great shopping app, great prices and great customer service could not recommend more👍

MILE is an exclusive members-only platform, offering curated collections of top-tier designer pieces at exclusive prices. MILE is your passport to unparalleled luxury and style.
Mile (mile.club) has 40 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listing40 approved reviews, newest moderated first
Lucas F.
Great shopping app, great prices and great customer service could not recommend more👍
Trai
Terrible experience shopping with these guys. Bought pants 4 weeks ago, struggling to return them, tried cancelling the order 30 minutes after ordering the wrong size. Still ongoing and unable to get a response from them. Emailed both emails - no response for weeks. AVOID AVOID AVOID
Georgia M.
I have been trying to contact to cancel my membership but the money is still being attempted to be taken out of my account. No one is responding to the support message from the website or any emails.
Birgitte
Hele tiden dårlig sugeevne uanset hvad der gøres. Siden køb for 2 år siden. Kun bøvl
Response from MileAug 25, 2026
Hi Birgitte, Thank you for taking the time to leave a review. We’re sorry to hear about your experience. We’ve checked our records and unfortunately can’t see that any previous concerns have been raised with us. We’d appreciate the opportunity to look into this further and see how we can help. Please contact our support team at [email protected], using “Trustpilot” as the subject line, and include your purchase details along with some information about the issue you’re experiencing so our team can investigate further. Kind regards, MILE
Oliver E.
My experience with the MILE app has been outstanding. The platform itself is highly intuitive and offers a fantastic selection of items. One of the most impressive aspects is their logistics; they consistently ship orders on the same exact days they are placed. Recently, I had some initial concerns regarding an order I received. I contacted their support team and they responded promptly and professionally to address the situation. To ensure my complete satisfaction, they even offered me a return and refund. A generous exception to their standard policy. While in the end I chose to keep the items, their dedication to resolving the issue and their excellent customer care truly stood out. With this, I highly recommend MILE to anyone looking for a premium and reliable shopping experience.
Response from MileJul 7, 2026
Hi Oliver, Thanks for taking the time to leave such a detailed review. We're pleased to hear you've had a great experience with both our service and support. We're glad we could help resolve your concerns, and we really appreciate your recommendation. We can't wait to welcome you back again soon! MILE
WM
there is always something with delivery of package, if not taxes its customs. I do not recommend.
Response from MileApr 14, 2026
Hi WM, Thank you for your review. We’re unable to locate this order on our system, but we’d really appreciate the chance to investigate this further for you. Could you please contact us at [email protected] with your order number so we can assist you? Kind regards, MILE
Anna M.
MILE is useless, incompetent, and customer service doesn’t exist. My £100 parcel was delivered to the wrong door, stolen, and despite months of chasing, they have done absolutely NOTHING! no refund, no replacement, no response. They clearly don’t care about their customers or basic legal responsibilities. Dealing with MILE has been a nightmare, total disrespect, negligence, and theft by proxy. I wouldn’t trust them to deliver a letter, let alone a parcel. Avoid this company at all costs.
Response from MileApr 24, 2026
Hi Anna, Thank you for taking the time to leave a review. We're sorry to hear you remain dissatisfied, and we'd like to clarify a few points. MILE operates as a platform and is not the delivery carrier, your shipment was handled by a third party courier. Throughout this process, our team remained in contact and, as a gesture of goodwill, issued a credit to the full value of your order, which falls outside of our standard policy. We're sorry this did not meet your expectations. Should you wish to discuss this further, please don't hesitate to contact us at [email protected]. Kind regards, MILE
Felix
It’s 3 months after I ordered a package with 3 items, 1 item came in a week after ordering but I still didn’t receice the other 2. They reply the same automatic answer to me, and didn’t do anything to help. On top of that I still pay 10 euros per month because I still want my parcel. SCAM
Response from MileApr 14, 2026
Hi Felix, Thank you for taking the time to share your feedback. We’re unable to locate this order on our system, but we’d really appreciate the chance to investigate this further for you. Could you please contact us at [email protected] with your order number so we can assist you? Kind regards, MILE