Mighty NetworksReviews of mightynetworks.com

I moved to Mighty Networks from Circle, initially impressed by the platform’s promising feature set. It looked like a powerful tool for community building. However, everything fell apart the moment I needed to change jurisdictions and update my Stripe account from the UK to the US. Following Mighty’s own guidance, my entire paying member base had their memberships cancelled. They were unable to subscribe to the new plan, and worst of all, they lost all of their private messages and access to the platform — permanently. This kind of disruption is not just a technical glitch, it is a massive breach of trust and continuity. The support experience has been nothing short of disgraceful. Response times stretched beyond 24 hours, and despite the seriousness of the issue, Mighty refused to get on a call. I was left stranded, with broken memberships and no clear path to resolution. For reference, I am the CTO of a large company, with over 40 years of technical experience and 20 years building online communities. I am not new to platforms, payments, or support processes, and this was handled shockingly poorly. This level of support might be excusable on a free platform, but not when you are paying a monthly fee and giving up a percentage of every membership transaction. They are profiting, but clearly not reinvesting in the kind of support infrastructure their customers deserve. If you value your community, your business, and your sanity, avoid Mighty at all costs. You will regret it the moment anything goes wrong.

There support team is non-existant. I was offered a HUGE opportunity by TikTok, but Might Networks dropped the ball on sending me registration links to the event I was supposed to attend. I filled out the support forms Mighty Networks wanted me to fill out. I contacted support, help, chat and info email addresses, I sought help using the help chat feature on their website. However, I haven't heard a single thing back from Mighty Networks in 4 days now, when they're support ticket responses say they'll get back to us in less than 2 days. Highly discouraged at this point. I have submitted complaints to TikTok.

I've tried twice with mighty networks over the past year. They have excellent marketing to lure you in, thinking it's a great/quality thing. But it's so bad. Loads of bugs, things don't work, members don't get notifications even if they have set them up to, multiple members can't login on the mobile app with their passwords (that they did check were correct). This happened to me too. I am a UI/UX designer and their interface is too over complicated even for me. So imagine how it would be for new members. They are quick to reply to the bad reviews on here, with lip service, as they never fix anything they say they will or pretend they care so much about. The problems remain over the long term. ... behind the scenes, for hosts, their 'support' takes days to respond and when they do, they leave things unresolved or incomplete still. No real time support is so bad, so you can't get anything achieved. Yet they charge a lot of money even for the entry level plan. For what? Frustration, headaches and problems? Just a huge waste of time and I will not be giving them any money or putting potential members off my community. Going to circle.so instead. Great marketing and concept, terrible in reality.

Terrible.The app doesn’t allow you to change your password. The help content is wrong. I used the forgot password link and it just sent me into a loop. I ended up creating a new account. What a piece of garbage.

It is my second time trying to build an MN community - I have 22k members, I am not pushing them to this network without being absolutely sure it functions well. Also, I can not preview how a payment will work - eg I want to preview how a user experience will work from purchasing to a first post - this is basic - why can I not do that? IN PREVIEW MODE - NOT READ OR LOOK AT YOUR IMAGES of you telling me - one must be able to ensure their program functions - because all questions will come to me, and I need to be able to answer them. If I can not figure it out, how will my 22k members? I am a very thoughtful person and do not want to launch something without having it perfect. Also, why would I buy their yearly subscription when I cannot get ANY HELP IN A TIMELY MANNER. COME ON - you are a online format. You need people there in real time - answering issues and someone to call and call me back. If you want to offer a program around the globe - BE AVAILABLE FOR THE GLOBE - NOT JUST USA! Otherwise market that you only function for USA communities - that is fine. If not - YOU NEED TO BE AVAILABLE AT OTHER HOURS.

I have 5 groups using Mightnetworks and one I cannot get on my computer. It has been a HORRIBLE NIGHTMARE to get help. NO HELP - takes days to get an email only response. I just want access to what I am PAYING FOR. Months later - still no access and it is costing me money and delaying my business ability. I would have used this for my business but after this experience NO WAY.

Company buys stolen personal data to send unwanted phishing-mails.

I am disappointed with the limitations of Mighty Networks. 1. Firstly, they do not have an optimised high converting checkout process. If someone were to click to join my membership, they are taken through a process of creating an account with Mighty Networks first, taking the customer through many steps before they even pay. What they should be doing to increase conversions, is have the customer go straight to checkout, make the payment and then get redirected to create their account. I had quite a few customers who started the process and didnt finish, and therefore didnt join the membership. Very disappointed they dont even think about this, and so my conclusion was i would have to use my own checkout and use zapier to link the members and therefore have to manage everything manually, which there is a great limitation and not worth the monthly amount they charge. 2. Their setup with Stripe is an accounting nightmare. When a new member subscription is created through Mighty Network, they setup the payments in Stripe, but what they fail to do is actually transmit the Product Name/Product Description to Stripe, so when it comes to me doing my accounts, i cannot easily distinguish or find in Stripe which of my transactions are coming from membership payments. It has created an accounting nightmare for me, where im in the process of trying to setup even more complex zaps so i can have these transactions recorded properly for my accounting. Such a simple requirement that Mighty Networks cannot even fulfill. 3. Mighty Networks are a membership community. So what is common when it comes to memberships? CANCELLATIONS. However Mighty Networks have not even setup a proper Cancellation or Retention process. When my members cancel, i dont even know WHY. They do not even get the opportunity to write their reason for cancellation. They just cancel and thats it, thats the end of the road. How can this feature not be included? Im running my membership platform blind if i dont know why people are cancelling. Im thinking these people seriously lack common sense. For this reason i dont think the monthly cost of Mighty Networks is worth it, because at this rate i have to setup everything manually outside of Mighty Networks, from an optimised well converting checkout, to having a properly described transactions in stripe and to setting up my own cancellation process. NOT GOOD.