Mighty NetworksReviews of mightynetworks.com

Your customer service has been very challenging to work with. Not enough flexibility with designing. To limited when in comes to groups and courses. My members also find it difficult to navigate. Thank you

I love the platform and Gina’s (CEO) vision. Having said that, I would love it much more if I had a reasonable price for a true white-label option (to full hide MightyNetworks brand presence). On the other hand, some people of the support team are not responsive enough. I have been struggling with some issues and they are just reactive asking questions in a ping-pong dynamic with a total lack of proactivity.

The response time was very slow. Explanation of the fees was much clearer tha it was originally positioned in the website’s pricing structure. However, The lack of payment options and the heavy fees associated with stripe, mighty networks and conversions, combined, is deterring.

In general, it is a good platform with a lot of potential to turn into an incredible space for online communities. I know you are developing the features and make use of the platform becoming easier for people outside the USA. I would like to see an improvement in customer service. Waiting 3 weeks for a response is not good. Also, your team is often not much of a help, when sending us to your videos or articles about the functionality. Sometimes these are not enough and we need someone to work with us on solving an issue. I also dislike how the platform does not give the host access to the members' email addresses. We use Mighty Network as a community platform. We bring people who sign up as members and when we want to have their email address, we have to pay MN the highest subscription available. We already pay to use MN and this should be enough to get contact details of our own contacts. I don't mean a fancy spreadsheet you offer (all nice but not a deal-breaker), just make the email addresses visible in the list of members. You block the access and I think this is not acceptable. Besides, I am pretty sure this also breaches the EU laws which you should respect since you operate in the EU too. Overall a good platform and I have trust in the team behind and your willingness to become better and friendlier for your users.