C H.
Laquinta by Wyndham, airport north— Atlanta GA
0 STARS. 0 STARS. 0 STARS!!!!!!!!! While I was staying here a housekeeper stole my debit card and $50.00. She stole while I was in the room so there is NO telling how many people she stole from. I told the Manager and he said that she was a temp and we could file a report and that he was sending someone to my room. So someone comes to my room and all she says is “that’s crazy. I’m sorry that happened. That makes sense why she frantically left early saying she COVID-19, must’ve been her guilt eating her up. I say “yeah okay so how do I file a report?” And she says I’m going to talk to the manager and leaves. I wait a hour and go downstairs to see what’s going on and EVERYONES GONE. I was told there are no managers that work until 10am the next day but I had to check out before then to head back to Jacksonville. No report filed no money given back to me NOTHING. I honestly feel as if no one cared because when I went to the front desk asking for any manager and told them why the receptionist just laughed and said well just wait around until someone comes in. “Someone who use to be the housekeeping manager comes in at 11pm tonight (August 11,2020) so I literally stayed up waiting I go down at midnight and she “never came in”. I called customer care and they said they are giving the hotel a week to handle it Nd then to contact them again. And it has been a week and NOTHING.2 of laquinta’s core values are integrity and accountability and honestly ITS A JOKE. They held no one accountable and honestly did NOT care. They just kept mentioning that she was through one of their staffing agencies but it does not matter if she is a temp, hemp, or a f***ing CAT. SHE STOLE FROM ME AND THEY DID NOT CARE NOR DID THEY DO ANYTHING. I tried filling a report but it said I had to go into a station in Atlanta or call zone 3 (which I have no idea what that is) but I was headed back home and I live 6 hrs away from ATL..so now I have to try to figure that situation out. I told my family and All of my dads military friends that if they want their stuff stolen to stay at this location because it’s just the place. As the manager why on earth would you be more worried about checking in guest then helping a current guest who had their stuff stolen????? Why even act like you care or will fill out a report if you’re not going to do ANYTHING? Melinda or whatever your name was you were useless. If I wanted to here “daaaang I’m so sorry that happened” I would have posted It ON FACEBOOK. 0 STARS!!!