Michael Todd BeautyMichael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.
Michael Todd Beauty (michaeltoddbeauty.com) has 819 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Joy
The Sonicsmooth Pro+ is a great product. It's easy to use and the results are fantastic. The customer service at Michael Todd is very good too. I had a number of questions and all were answered speedily, accurate, helpful and polite. Actually the best customer service I've received in a long time!
Colleen W.
I bought the Sonicsmooth Pro+, it did nothing,didn’t even remove in hair on my face. I contacted them repeatedly for information on how to return it. They kept telling me to watch the videos and keep trying. Of course the trial period is over, and I’m stuck paying for it. I filed a dispute with my credit card and they were not able to get it resolved. DO NOT BUY ANYTHING from this company.😡😡😡
R.S.
Didn't work as the website described. Way overpriced for what you get. The spray also doesn't work.
Janel M.
Excellent customer service! Kaylee was able to help me to replace a product with an issue. Thank you.
ERIN R.
I saw the ads on social for a few months and was intrigued by the addition of the "sonic" vibrations opposed to standard dermaplaning. I have been shaving my face for decades with a good men's razor and very occasionally have some ingrowns but overall I have always gotten a close and comfortable shave that way. I believed that the tool would be an upgrade but have used it 8-10 times now, with little tweaks suggested by the company and/or instagram. Each time my skin is a mess within two or three days. I get deep, painful ingrown hairs and they seem to get worse each time I use it. I reached out to the company and they were responsive, providing several techniques to try to alleviate the issue, but none have helped. I was traveling over the spring and forgot a face razor, so I used a cheap disposable Bic single blade. I had no issues with redness or ingrown hairs, but two weeks later when I used the Sonic Smooth my face erupted again. I do like the microdermabrasion tip and use that once or twice a month but that's not worth what I paid. I will say that the company gave me a partial refund, which I neither requested nor expected, but obviously appreciate. I really wanted this to be live up to the hype but for me it's a no.
Gayla Brook- Main Street Grill & B.
I was denied a replacement shipment after not receiving the Pro when they came out and I was a repeat customer at least 10 times. I would not recommend them to anyone after communicating continuously only to be denied a replacement and in fact I ordered a different brand of pedi max so I would not have to order replacement from Michael Todd for the pedi max file
Mary C.
GOOD CUSTOMER SERVICE
Mary Lee L.
I miss using my device since it’s been such a big part of my beauty routine.I have never had such prompt customer service. The device itself is wonderful.
