MiaDonna Reviews | Read Customer Reviews of miadonna.com

MiaDonna Reviews | Read Customer Reviews of miadonna.com

MiaDonna reviews

Showing 36 reviews with 1 star · Clear filters

james
Aug 17, 2021
Fake reviews and Worst purchasing experience
This was probably one of the worst purchasing experiences that I've ever had. In the course of my engagement ring journey I've worked with a bunch of different jewelers and businesses and the contrast is startling. It set back my wedding planning more than month and tremendous stress give the amount of $ in play. Not to mention scheduled and rescheduling of planned events. I had to ask 7 times for an ETA on resizing a ring over the course of 3 weeks before I got an answer. Then when they couldn't deliver in the required time I had to ask >3 times for a refund after which they insisted on charging a $30 shipping fee. Extremely shady and in my estimation very poor integrity. I'm sure this review will get a long winded, gas lighting, blame-shifting response. Some of the ratings are sus as it doesn't match their yelp rating. Please do due diligence and checkout some other companies.
Response from MiaDonnaAug 18, 2021
Hello Justin, I am so sorry you were unhappy with your purchasing experience at MiaDonna. We are disappointed that you feel this way as we believe we went above and beyond to get your engagement ring to you on time. The issue started when you ordered the ring 2 sizes too large and consequently we were unable to resize the ring without compromising the quality which we would never do. We clearly state on the website that a ring can only be sized 1 full size up or down. A ring resize generally takes 5 business days however we needed to craft an entirely new ring for you which meant it potentially would take 10-15 business days. We repeatedly asked what your deadline was as we were expediting the remake for you but you refused to give us a date. We were unable to give you an exact date as the jeweler does not want to promise an unrealistic date until he gauges how the casting is going. The casting house does not work over the weekend which is when you reached out 3 times for an update. We explained that they were closed and that we would get back to you first thing on Monday morning which we did. We actually got your remake completed and could have had it shipped within 9 business days which was exremely fast. It was at this point you requested a 30% discount off the ring which we were unable to do. We are a foundation first company and we do not have the ability to give such discounts as any discount comes directly out of the money we give to the mining communities that we are trying to help. MiaDonna was not at fault for the resizing error or throughout the entire process. We had already lost money on the first ring which we had made for you and we had completely made a brand new ring at no extra cost to yourself. It was at this point you requested a refund which we willingly gave you less $30 shipping and handling charge for the first ring you returned. This is clearly stated on our website as we ship all of our rings out with free shipping but if it is returned for a refund then we charge a $30 shipping and handling fee. We believe we did everything we could under the circumstances. All of our reviews are genuine customers who had a wonderful experience at MiaDonna. We pride ourselves on our customer service and trying to give our customers the best experience we can.
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Chris K.
Jul 22, 2021
Asked x2 for review before receiving my ring
I don't think a customer should be asked for a review or opinion before the customer has received their product? But since you've asked now twice for this, I will say that there is a huge gap of silence from time order is placed until delivery - the rough time estimate given at time of order isn't accurate, and there is no follow-through explaining where my order is in your process of crafting the ring I ordered. So far this experience has been awful.
Response from MiaDonnaJul 22, 2021
Hello Chris I am so sorry you have been asked to review your ring before you have even received it. I am not sure why this would happen and we are looking into it. We are currently on 13 business days and we do quote 15 business days to handcraft the ring. You should have received an email as soon as you placed the order saying we will be in touch once the ring is ready to ship. We generally do not update before that time. Your order was placed just before the July 4th holiday and the casting house do take a slightly extended holiday. Please accept our apologies and I will be in touch later today once the jeweler confirms the ship date. I believe it will be any day now.
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GY N.
Dec 7, 2020
Avoid at all costs.
Avoid this vendor. We ordered a wedding from Miadonna - they had a wonderful story and the images of the products were wonderful. The phone and email service was also excellent. The sales person that we spoke with also recomended having the ring engraved for a small fee. Once the ring arrived it was laughable, it was more appropriate for a child than an adult - and it did not match with the description. Luckily we had the 30 day return, so our disappointment was tempered by knowing we were not stuck with it. Or were we? We got in touch with Miadonna and asked to return it. We were then informed that as we had it engraved we could not return it. The Miadonna website prominently displays 30 day worry free return copy. Buried waaaay down in the fine print at the bottom of the page is a memo, buried in an accordian pulldown, stating that engraved sales are final. Curious when you couple that with the salesperson pushing engraving during the sale without informing us that it would negate the retun protection. So at this juncture we have a ridiculous doll sized ring that we overpayed from a vendor that crafted wonderful ad copy to entice and screw over the unwitting. A quick search of web reviews informs us that we are one among many - but Miadonna has obviously had some "reputation managment" work done as the dozens of negative reviews were pushed down in the search ranks by some paid for positives (a rep management strategy). Don't let this fool you as it has us.
Response from MiaDonnaJan 28, 2021
Hello Drew, we are very disappointed to hear you were dissatisfied with the quality of our ring and the service you received. I personally helped you with the return and believed we did everything we could to make the return as smooth as possible. It is clearly stated on our website that an engraved ring is not eligible for return. You even have to click a box to acknowledge that an engraved ring cannot be returned or exchanged before checking out on our website. We are very transparent and not a company that tries to trick customers. If you had spoken with a customer service representative, they would have advised you to wait before engraving. We never encourage customers to engrave the ring as often the ring will need to be resized which results in the customer having to pay for a second engraving. Although your ring was not eligible for a return, I spoke directly with the casting house to see if they would make an exception as you were not happy with the ring you received. The jeweler refused to give us a refund and offered us a restocking fee which the customer is generally required to cover in this situation. We actually covered the cost of the restocking fee for you and issued you with a full refund. I am sorry you felt your experience with MiaDonna was unfair as I believe we tried everything we could to make the situation right once you informed us that you were dissatisfied with your ring.
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Honey F.
Nov 25, 2020
Stone Broke, MiaDonna Won't Fix
When I fell from standing to sitting, pieces of the stone broke off, and one of the tines shifted. I sent the ring back for a cost of $30, but MiaDonna wanted to charge me almost the cost of a new ring to replace the stone and fix the setting. MiaDonna required another $30 to send the damaged ring back to me, which I just received. They somehow damaged the setting further. The whole setting is twisted to one side. What a heartbreaking experience this has been. MiaDonna wrote a long nonsensical reply to my review. The stone broke from a fall of less than 3 feet, which IS a manufacturing defect. What they are not saying is that they damaged my ring even further by twisting the setting. Avoid this company at all costs.
Response from MiaDonnaNov 25, 2020
Hello Honey, I am so sorry you were disappointed with your experience with MiaDonna. When we received your ring it was badly damaged. The head of the ring was off center and the stone was slightly chipped. We offered to get your ring repaired but you wanted to change the ring for a new setting and a totally different center stone. If the damage had been due to a manufacturing defect then we would 100% have repaired the ring for free but the damage was most definitely not a manufacturing defect. The ring was completely out of shape. We quoted you for the new setting and center stone and you appeared very happy with the service you received. We even ordered a stone in for you that we ordinarily do not offer and which we are unable to return. After a period of time we reached out as we hadn't received payment for the new ring and it was then that you asked for your ring to be returned as you no longer wanted to go ahead with the purchase. Unfortunately, our customers are responsible for shipping unless the ring has a manufacturing defect which is why you were charged $30 for return shipping. The ring has been with the jeweler since March and there was no further damage to the ring from when it arrived. The cost to repair the ring was not going to be the same price as a new setting. The cost was due to you wanting to change the ring you had for a completely different setting. Please reach out to [email protected] if you need to discuss this issue further.
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Navdeep
Nov 25, 2020
Awful quality and customer service
Awful quality and customer service. I purchased a pair of earrings that cost me $363. After two months of wearing them, they were incredibly tarnished (see burnt orange color). I cleaned them with the cleaner provided by MiaDonna and nothing changed. I notified MiaDonna and they tried telling me there was nothing wrong with them. They finally said I should send them back for their review (had to request they pay for shipping) and after receiving them, they told me they found no issues with them and sent me a $30 invoice to pay for shipping back to me!!! How absurd and disappointing.
Response from MiaDonnaNov 25, 2020
Hello Navdeep, I am sorry to hear that you are not satisfied with the service you received at MiaDonna. As soon as you reached out with the issues you were having with your earrings we sent out shipping information so we could see what the issue was. We gladly sent you a shipping label to return the earrings. We took the earrings to two different jewelers to get them evaluated and both jewelers agreed that there was not an issue with the metal. Most jewelers get their settings from the same company so MiaDonna by no means offers inferior metal. The jewelers steeped your earrings in solution and the marks came off. Metal reacts with your ph and this is not unusual to get a slight darkening of metal where the earring goes into the ear. The earrings are perfect. As a general rule we do not cover return shipping when there is not a manufacturing defect, which there was not in this case, however, we will cover return shipping in this case.
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Lauren M.
Jun 15, 2020
Horrible Process
I wish I could give a a zero star review. My partner purchased an engagement ring from Mia Donna late winter / early spring that was too small. We needed to resize it and sent the ring back in March. This unfortunately coincided with closures of their jeweler and factory due to the pandemic. We were of course understanding of a global health crisis and didn’t hound the company. My partner emailed the rep to confirm that her tracking number had indicated delivery of the ring back in April. She specifically asked the rep if there was any information she needed. The rep said no but it would be a delay in getting the resize. We again understood and my partner followed up late May. The rep said the factories and jewelers were opening back up and we were going to get the ring resized in the coming weeks. We were excited that this was coming to closure. Fast forward to this week. The rep emails around 7 pm on a Saturday to tell my partner that the ring has been lost and she must go to USPS to find the tracking or else they won’t be able to find it without the tracking. She said if USPS lost it then it’s on them and they must pay the insurance. We found that odd but my partner went to the post office as soon as they opened the following Monday. The post office explained that the insurance on their packages was only 60 days and if the company received it there wasn’t much they could do. The supervisor at USPS said Mia Donna dropped the ball. My partner emailed the rep to explain this and asked for a refund. The rep was defensive and not customer service oriented. There were no solutions or options just kind of an “it is what it is” attitude. Figuring she was out the money, my partner and I purchased a second ring from another website. Disappointed, but the second ring is really nice and we were happy with it. The rep emails later in the afternoon to say they found the ring after saying they wouldn’t be able to find it. So, essentially, all it took was a good solid work day of looking. The rep’s reactivity caused us to panic and seek an alternative. We were told the ring was gone only to be found roughly 8 business hours later. My partner said she would like the ring refunded and while we understand we are outside of the window, no concessions were made, no alternate options, no credit, no anything really. If you’re looking for an experience in buying a very joyful and symbolic piece of jewelry, go elsewhere.
Response from MiaDonnaJun 15, 2020
Hello Lauren We are so sorry to hear that you have not been happy with your MiaDonna experience. Your partner purchased your ring in July 2019 and reached out in February 2020 to ask for an exchange. Obviously this was over our 30-day exchange policy but we agreed to do the center stone exchange with no additional labor charges. We then received an email from your partner asking if we could do a resize in March as the ring was slightly small. We sent shipping information immediately but unfortunately, the ring was due to be received the day our casting house was forced to close due to COVID. This was extremely unfortunate and unexpected for all of us. There was literally nothing we could do to trace your ring as there was no one we could contact at the casting house. Due to New York being so badly affected we had no idea when anyone was going to be permitted to enter the building. We were delighted to hear that your partner had tracked the package in April and that it had stated it had been delivered as we had no way of tracking this. We could still not confirm we had received it as there was no one there to clarify this. Your partner then reached out in June asking for an update and this was when we had just found out our casting house had reopened. We immediately contacted them to ask the jeweler to make your ring a priority due to the length of time you had been without it. It was then that the jeweler said she didn't believe she had received the package. We immediately reached out and asked if your partner could send through tracking so we could look into this further which is when we learned she no longer had the tracking information. We did ask if she could check with USPS as they would not speak directly with us as we did not mail the package but did reassure her that we were sure we would be able to locate the package. First thing on Monday morning we contacted the jeweler again and was told the package had turned up. They were experiencing issues with just reopening last week along with the number of packages that had been held till they were able to process them. We immediately contacted your partner to apologize and confirm we would be making the resize a priority and would it have it shipped out as soon as possible. We believe we kept your partner well informed with the information we had. These are unusual times for all businesses but as a small business, we cannot issue a refund for a ring that was purchased a year ago.
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Customer
Nov 4, 2019
This is the second time a diamond that…
This is the second time a diamond that has come off my ring... now there is a THIRD diamond that has gone missing. This is ridiculous. I don't wear my ring to bed, when active, and now I stop wearing it a majority of time in fear that I'll loose more diamonds. This is completely unacceptable and frustrating as a customer.
Response from MiaDonnaNov 6, 2019
Hello Annika I am terribly sorry that you have another issue with your wedding band. I can imagine how frustrating this is for you and obviously we will do everything we can to make this right. I believe we have offered to remake the ring for you so hopefully this will rectify the issues you are experiencing. The prongs on the small melee diamonds are so small that often they can get caught and can break off but we understand that there is clearly a problem when it has happened so soon after the previous time.
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Gnookg
Oct 10, 2019
I give 1 star for the look of the…
Please understand that I give 1 star for the look of the hybrid and the return process and it is only based on those two facts and nothing else. (Because their support staff is quite good and the ring setting is also nice!) To me the diamond hybrid doesn’t look like diamond and it doesnt shine like what i see on miadonna youtube. The fact that it is only 8.8 hardness, it can be chip even during normal wear. Yes this is clearly state on their website. So I’m not saying that they never told me. They did clearly. I just think it will be hard to justify if the ring chipped. So to avoid the issue, i decided to return it. For returning, they dont provide you a return label. So you have arrange it your self which is quite troublesome for international shipping and it is very expensive. And for Ups shipping, You have to prepare commercial invoice for that. Even The company can not cover return cost for a valid reason, it doesn’t mean that the return is not troublesome for a customer. I would want to re order something else but when I think about the return process (in case size is wrong or its not what i expected), I give up.
Response from MiaDonnaOct 10, 2019
Hello Gautum It is very disappointing to see that you have given us a 1 star review. We are extremely transparent regarding the Diamond Hybrid and clearly state on our website that it is an 8.8 and that if not taken care of can potentially abrade. People purchasing a simulant are generally aware that these stones will not wear like a Diamond. Saying that we have customers who have had their Diamond Hybrids for over 10years and are in perfect condition. With regards to our return shipping policy, that is also clearly stated on our website. Our main aim is to give back to the countries directly affected by Diamond mining and consequently we are unable to cover return shipping on a product that is in perfect condition. Once we received your ring back, we refunded you immediately with no questions asked. I personally believe the service you received was more than satisfactory and therefore am surprised at your rating.
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