mHelpDeskReviews of mhelpdesk.com

That is the title that Beth had under her name & it fits exactly. She did a wonderful job.

The Reps are great. We still have issues with errors, etc so the Development / Engineering team need improvement. But the Customer Service Reps are always as helpful as they can be.

I would really say mhelpdesk is great website,it needs some reviews to be the best. However, the best thing about mhelpdesk is the customer service John specifically has always been a help to us and his fast response helps solving the issue with no delay

In setting up this system, I have called and been helped four times so far. The "happiness specialists" (hokey name) have never rushed me, have never made me feel ignorant, and I have been able to understand exactly how to do the task at hand. The second best thing about mhelpdesk is that it is backed up on the cloud. The system I had before deleted all of a staff person's information, hours, etc. and upon emailing back and forth (no way to talk to them) they said it could not be reclaimed. That is why I had to change. Tia has helped me twice. When I first contacted the website, I got in touch with Brian who spent 45 minutes showing me the benefits of the system and promising me that someone would answer my questions. I am a small company with only 1 staff person, so I am thrilled to get such helpful help!

There was no wait time, my tech was amazing and super nice, super polite and helped me with all my problems. The fact that they can just take control of your screen and do everything for you is absolutely amazing. I would recommend them to everyone!

Easy to reach, very responsive, willing to take time to be sure we know what we're doing. Invited us to call back at anytime to work out any issues we have. Told us they're working on the few idiosyncratic adjustments we need (ability to have multiple customers with the same name, etc.)

I'm just getting my account set up but all the staff have been really helpful so far! I'm excited to see how this program can change how we do things.

At first I was apprehensive so much to know so much to learn about this program but with the great customer service the willingness to help and walking me through the process I found this software and mostly the customer service to be a refreshing change in what customer service should be. I am a service technician our company prides itself on serving our customers with honesty and integrity. I have found a company that has the same high standards I do. Is a privilege talking and working with Mhelpdesk and would recommend any company who is looking for a company that demonstrates these attributes and wants to streamline their operations to take a good look at Mhelpdesk. Once you get used to it you see how easy it is to use and customize to your company's needs. Dennis Claeys Claeys refrigeration