I had originally tried working with Fleetmatics and learned that their program was not all I was told it would be. I also found that navigating through the site and using the mobile app did not make work easier but only harder. I then decided to switch to mHelpDesk. I have had nothing but a great experience. The start up team is great! I had worked with Candi. She helped me with anything I needed help with. Lucky for me the site is extremely easy to pick up. Pretty self explanatory. I was able to set up a good portion of my company stuff on my own. Any time I had an issue Candi was there with the answers. If you are looking for a program to help schedule and manage everything you need for a company I recommend mHelpDesk. Our company was so far behind with the times and always buried with papers. Going paperless with mHelpDesk was a great step into current times. I highly recommend it!
GB
Grant B.
Perfect solution and excellent staff
Being a service oriented company, it was hard to find a CRM that had the strength to help each of our departments. Some were great at sales while lacking or void in any sort of field service capabilities. Others could do everything, but wanted $100,000 a year or more. Enter mHelpDesk. They were the first, and only, company to offer me full, unlimited trial access to play with it. Instead of telling me what the software would do, Alex Cobbins, my account rep, SHOWED me what it would do. Not only that, he and the support teams were there to answer any questions no matter how small. Ryann, the nice young lady who set up our account while Alex was indisposed, was kind, concise, and made sure that we were set up, picking up seamlessly where Alex left off.
They are completely transparent about capabilities and limitations of mHelpDesk. There were many times I asked a question and got the answer, "We can't do that like THAT, but let me show you a couple of different ways you can get what you need."
The Happiness Team is amazing. I have spent a lot of time on the online chat and can say that their customer service is at the pinnacle of perfection. Shannon, Tia, and Gian (for the Support Team) have all been crucial to my personalization and implementation of mHelpDesk. Britt, my support specialist, has been amazing as well. She's answered my endless streams of concerns with honest answers. She has been quick to respond to emails and explaining to me the intricacies of mHelpDesk.
mHelpDesk is a utility that is ever evolving. You can see the footprints of where they want to take the software and they are open about what's coming up. More importantly, they listen. Their community forum of users allows customers to propose and vote for ideas, changes, and/or additions that will make it better. It also offers a great place for collaboration of users for us to help and guide one another under the watchful and capable eyes of mHelpDesk moderators.
All and all, mHelpDesk is absolutely perfect for any service business of any size and a fraction of the cost of its competitors. It's not often that I can say honestly that you will get SO MUCH MORE for SO MUCH LESS, but this time it's absolutely true! Thank you to everyone at MHD for what you do and what I know you'll continue to do!
AS
Avner S.
Big promises - left out to dry once the free evaluation time expired
Unfortunately for us it was a typical sales pitch that promised the world, but delivered nothing. We even paid a handsome sum for customization, but after four months of testing and missed deadline on Mhelpdesk part we decided to stay with the old software we still use today (BlueFolder). We liked the interface and the look, but it was all smoke and mirrors. There was no effort on the development team to make things right at all, and we felt like they just didn't care. I hate writing bad reviews, but after not even being offered a partial refund I decided to help others avoid the unpleasant experience we had.
There was never any follow-up to see what went wrong and attempt to make things right, or find what went wrong. Bad sign.
MH
Michelle H.
New Customer, My expectations (which are HIGH) were met without question!
The software in itself is quite user friendly. I am pleased with the set up the team completed for us, as well as the customizations we are able to do on our own.
ES
Esty
mHelpDesk is amazing - especially Veronica
mHelpDesk is an awesome system for anyone trying to organize their workflow. Veronica was terrific to work with. She was able to customize everything that we needed and she came up with a solution for any issue that we encountered. I highly recommend mHelpDesk to every company out there!
AC
Austin C.
Exceptional Service!
Congratulations are in order for mHelpDesk for hiring Lauren Bobby. She is awesome at her job! Not only does she take the time to really help me understand the product she is always ready to answer any questions I have. Lauren is a very smart individual and mHelpDesk is lucky to have her.
JA
Jason A.
Excellent service!
I got all of the help I needed. Excellent customer service!
