mHelpDeskReviews of mhelpdesk.com

always helpful and eager to please. very pleasant to work with

In general MHelpDesk is helpful, and responsive.They have supplied a system to manage scheduling, billing, and much, much more.

Candi is absolutely awesome with her response time and understanding with meeting our needs!

Their are a lot of choices for field service software out there. I tried out a bunch, this one was the best. It allows me to manage my business and easily stay on top of what work needs to be done,has been done and needs to be paid still. The pro's - Wicked easy platform, I literally started using it with no training, it works for a big fleet or small and everything in between. Its universal so it doesn't matter if you are a p.c repair business or florist, it will work for you. You can customize it to how you run your company. Customer service is great, they are always helpful and seem to always have an answer. Cons - Quick books integration needs help. I would LOVE to see them build accounting and better marketing programs into it. Invoicing through MHelp Desk is way better than Q.B so if they could offer accounting and I could get rid of QB, that would be great! Over all its still the best one out their.

I can't give 5 stars until I see how the software actually works, but I can give 5 stars to the helpdesk support staff. We had someone to leave our company and the responsibility for MHelpdesk fell on untrained shoulders. This is brand new to us, we never worked with it before, so we need lots of help and training. We have had this software for almost 2 years and the support desk is still happy and willing to help. So far I have worked with Tia, Candy, Shannon and Joel. They are not only pleasant answering the phone, but also very precise in their direction on help. Joel even sent a video link showing us how to do a specific task and I didn't have to wait days to get the help. Thank you very much. I don't dread calling the MHelpdesk support. I am "Happy" to do it. Thanks for being pleasant and helpful at the same time.

IT TOOK A LITTLE BIT, BUT THE HAPPINESS TEAM CAME THROUGH IN A BIG WAY TODAY!! THE AUTO RULES TOOK A LOT TO GO THROUGH BUT THEY DID GET THE ISSUE RESOLVED WHICH WAS A RELATIVELY EASY FIX FOR ME ONCE THEY FOUND IT. THE ATTACHED SCREEN SHOT HOWEVER, WAS NOT ATTACHED TO THE EMAIL SO THEREFORE ONLY 4 STARS. THE DIRECTIONS WERE CLEAR AND CONCISE SO LED ME TO AN EASY RESOLUTION TO MY ISSUE.

We have been using Mhelpdesk for almost 6 months now. The initial setup went fairly smooth. We were assigned a rep that was with us every step of the way. Me having a technical background made it easier, but I could see how someone who has no experience might stumble quite a bit. The training videos are decent but could use some fine tuning. It took about 3 months to say that we were running smoothly, which is a little longer than I expected. However, now that we are on the ground running, we are really enjoying the software. We know that MHD is still adding new features and some of them are much needed, like recurring work orders, which we are beta testing right now. The mobile app really needs a renovation, which we hear is coming soon! Overall, I would definitely recommend this to a friend, simply due to the low cost each month. As a small business owner, who watches every penny, I can tell you that I have researched many FSM softwares and this is definitely the best bang for your small business dollar. Bryan H. Owner Handcrafted Pool Care