mHelpDeskReviews of mhelpdesk.com

Called this morning with an issue I created trying to adjust my invoice template. I was really stressed cause I had a bunch of invoices to create. I called mhelpdesk this morning and within an hour they had me back up and running. Awesome customer service. Highly recommend them.

Their are a lot of choices for field service software out there. I tried out a bunch, this one was the best. It allows me to manage my business and easily stay on top of what work needs to be done,has been done and needs to be paid still. The pro's - Wicked easy platform, I literally started using it with no training, it works for a big fleet or small and everything in between. Its universal so it doesn't matter if you are a p.c repair business or florist, it will work for you. You can customize it to how you run your company. Customer service is great, they are always helpful and seem to always have an answer. Cons - Quick books integration needs help. I would LOVE to see them build accounting and better marketing programs into it. Invoicing through MHelp Desk is way better than Q.B so if they could offer accounting and I could get rid of QB, that would be great! Over all its still the best one out their.

Really great software. Couldn't live without it.

I can't give 5 stars until I see how the software actually works, but I can give 5 stars to the helpdesk support staff. We had someone to leave our company and the responsibility for MHelpdesk fell on untrained shoulders. This is brand new to us, we never worked with it before, so we need lots of help and training. We have had this software for almost 2 years and the support desk is still happy and willing to help. So far I have worked with Tia, Candy, Shannon and Joel. They are not only pleasant answering the phone, but also very precise in their direction on help. Joel even sent a video link showing us how to do a specific task and I didn't have to wait days to get the help. Thank you very much. I don't dread calling the MHelpdesk support. I am "Happy" to do it. Thanks for being pleasant and helpful at the same time.

IT TOOK A LITTLE BIT, BUT THE HAPPINESS TEAM CAME THROUGH IN A BIG WAY TODAY!! THE AUTO RULES TOOK A LOT TO GO THROUGH BUT THEY DID GET THE ISSUE RESOLVED WHICH WAS A RELATIVELY EASY FIX FOR ME ONCE THEY FOUND IT. THE ATTACHED SCREEN SHOT HOWEVER, WAS NOT ATTACHED TO THE EMAIL SO THEREFORE ONLY 4 STARS. THE DIRECTIONS WERE CLEAR AND CONCISE SO LED ME TO AN EASY RESOLUTION TO MY ISSUE.

Really pleased and happy with the service - thank you so much for all your help! We will recommend you to everybody!

Bethany did a great job. And I thank her so much! Betty Absolute Comfort HVAC

She understood my concern as was able to provide the right advice to resolve my issue. Thanks Bethany!