metropolis.ioReviews of metropolis.io

Gates were up when I exited a garage late in the evening. I exited as normal since they typically are down for people to charge as they exit. Over 3 weeks later I receive a bill for over $60. $7 in parking and over $50 in fees for a bill I knew nothing about for over 3 weeks.

They took over the parking structure for what used to be free customer parking at my local Michael’s arts and crafts. I was surprised to have to scan to pay but there was a barcode in the store for validation up to 2 hours. I scanned the validation code. It said on their site it had been applied. I was in the store for 45 mins. I “just drove out of the lot” as instructed and 8 hours later they said I was still there and it was racking up parking fees. I contacted support, they told me they couldn’t help until I went in and tapped some button that said I wasn’t there anymore. Then they adjusted the total and charged me for 2 hours of parking. I asked them to refund that charge because I scanned the validation code and their response was sorry we can’t and sorry if you’re disappointed. I will NEVER park in another lot they manage even if I have to park far away and walk to where I’m going. Terrible customer service and they are stealing peoples money. If you see a Metropolis sign, don’t park there.

Horrible company

I was charged $80 for 16 minutes of parking. It said there that $66 for event parking it was a Wednesday nothing going on, end of lunch hour. I did not think I would be charged $80 on a work day with nothing going on for 16 minutes. Do not EVER park here In Houston on Congress and Austin near the courthouse.

Predatory charging practices. Share a vehicle with my husband. When I drive in and use validation. He is stilled charged on his account. After chat removed license plat from his account. They just sent him a parking notice with additional fees. We have a battle with metropolis everytime I grocery shop in the city

My employer has an agreement with Metropolis that allows us to park in their lot as long as we scan a QR code each day. I worked 5 minutes past a 12 hour shift and they refused to validate the discount and charged me 60 dollars. When I called their customer service, I got stonewalled and the agent refused to refund the charge, despite my history of parking in their lot every single day. I asked to speak with a manager and they just kept repeating themselves -- it was basically like talking to an AI. Also -- two weeks ago they randomly charged my card for a "parking pass" that I never purchased. When I called to request the refund, I was again stonewalled. This company trains their employees to block any and all requests for refund. You have to fight them tooth and nail to get your money back or threaten a chargeback from the credit card company.

Terrible parking. Overcharged me for 1 hour and 17 minutes of parking. Of course, you don’t know that until after you exit! This is a bit of a scam. Additionally, 2 vehicles ahead of us held up the line for almost 15 minutes because they had not registered to pay on entry and, of course, told the gate agent at exit that they could not pay. Right. The gate agent allowed them to exit without paying. Partially explains the exorbitant cost of parking with Metropolis…you’re paying for all the people who scam the system! I’m surprised that the city of Nashville allows Metropolis to operate.

Wost experience ever i was there for 25 min had no idea hiw to pay for parking no instructions , parking signs or attendents today i recieve a letter with a bill that was so excessive charging me $54.50 as a note fee plus $24.81 as a parking fee again total rip off & a scam i will file a complaint with city of Orlando & BBB