metropolis.ioReviews of metropolis.io

I went to a Metropolis garage to do work on the facility. I had to bring my van in to bring parts and tools. When I completed the work I was told I could drive out the gate without paying and they would fix it. About a month later I received a notice with pictures of my van saying I didn’t pay and a bill for payment. I disputed using the online dispute link. I did not receive a response so I called the contact I had at the garage. They said there’s not much they can do now and all I can do is dispute it. Never received a response but I got a second notice. I disputed again. No response again. My manager told me to just pay it since they were threatening to raise the price. Our billing department will back bill with a 40% markup. Absolutely horrible customer service.

Their website is terrible, very difficult to maneuver. Not sure why Northside Hospital would use metropolis considering how terrible the reviews are along with the court case they lost for deceptive practices. Although, considering how poor Northsides billing is, maybe they’re a good match.

CRAP. had 1 parking, but constantly getting prompts for more charges months after.

Terrible customer service. Faulty systems. These people are totally useless, unless it comes to stealing your money. I hope they spend the rest of eternity paying for their crimes against humanity. AVOID THESE PIECES OF GARBAGE AT ALL COSTS

I parked in their lot in Savannah, GA on a weeknight around 6:50 pm in October. I was only there 1 hour 38 minutes and was charged over $22. First of all there are no notifications of prices only a scan code. The customer has no idea how much it is going to cost until you leave. The customer has the right to know the parking rates and then they can decide if they still want to park there. I would never have parked in this lot if I had known what a rip off it was! Especially since the City of Savannah does not charge for parking after 8pm!

This company is a total scam! The advertised rates are not the same as what they actually charge. I parked in the East Boston location @ 42 Lewis Street Public parking garage from Friday night thru Monday morning w/o ever moving my vehicle. The signage reads: 6hrs - Daily Max = $55. It also reads "Weekends (Sat 5am - Mon 5am) - $20. Based on signage I expected a fee of $115 + whatever administrative % they could add. What I was charged is $409.00 and was told "the rate changed at 5am to 2X the advertised "max daily charge". This happened both times I parked there overnight, two entirely different months. The first time they appeased me by crediting me $150 and they chalked it up to my misunderstanding of the fees because as I took my car out several times that stay, but this time I did not exit at all until Monday morning. It is a total scam and I will be reporting them to the Building Management, the local restaurants and the BBB. BTW there was only one other car in the entire public garage all weekend. There were no local events and I suspect these clowns will soon be out of business.

Scam and sham of an operation that will go to all ends to charge usurious and abusive fees. Will be reporting to BBB and anyone else that will listen

Scanned the QR code in the parking are at the Houston Aquarium. The link didn't take me to anywhere to pay. I asked a manager at the Aquarium and he didn't have any answers only that they just switched to the new system. Tried contacting Metropolis but after complaining to the guy, he sent me a useless link. I went upon my day but when I finally wanted to leave, I had to deal with Metropolis again, at least this guy sent me a link to pay. With all the heartache and crappy system, they should pay me for wasted time. If you encounter a Metropolis "managed" parking lot, do not use it!