metropolis.ioReviews of metropolis.io

My wife frequents a high end salon that has always comped customers parking. This incompetent criminal company took over the parking garage and their app failed to work to capture the QR code to comp the parking. After signing up and giving this criminal company personal information. We will be avoiding using this companies lots and business will lose customers.

Parked by MCA Denver which gave a 2hr coupon. I parked at Metropolis for 2.12 hrs. I was charged full amount because I was over 2 hrs so the coupon doesn't work?! I thought I would be paying whatever over 2 hrs. Their live customer service has zero common sense, blames MCA Denver. Deceptive policies, this company should be investigated by how many one stars they receive on Google maps.

Clippership Public Parking in East Boston (run by Metropolis.io) charged me --- $380 --- for one overnight stay. They also tacked on an extra service fee, despite the website for this location clearly stating that "Rates include service fees". Conveniently, they don't tell you in their signage, on their website, or app, that they will charge you the full day rate for any amount of time. Park for 30 minutes? You'll pay the maximum for that time period. I've been stuck in an email thread with Metropolis customer support for almost a week now. According to their rep, Clippership charged me for FIVE full 6-hour periods in a 20-hour timeframe, which they think is perfectly OK. Seriously, park anywhere else.

Incorrect charging at XNA airport acknowledged by lot attendant. Contacted Metropolis to fix it, they said I'd have to drive back to the airport (1 hr each way) to manually do it. Furthermore, their ops supervisor was smug and dismissive of their opportunities. Even suggested their charging process was as straight-forward and clear as Amazon's. HA!

I parked in the Sun Lot on E. Cromwell St in Baltimore for the Sail250 celebration. This lot is essentially an abanndoned lot where the Baltimore Sun building was. You only have the option of 1,3 or 24 hour parking. The parking jumps exponentially from 3 to 24 hours. Why not an option for 6, 9 or 12 hours. No one is goinf to park in that lot for 24 hours. The attendant (not attendants) disappeared 4 hours later after letting people park in no parking areas that block other cars and no traffic direction so exiting became a free for all that was dangerous. Customer service is non existent. DO NOT USE METROPOLIS. TOTAL RIPOFF.

In January I was in Cincinnati for a work event. I parked in the garage that was close to the event. I saw no obvious signs of any sort denoting rules on parking and paying. I parked and when I was walking out of the garage I noticed that the gate never came down. To me this registered as completely unsecure so I went back to my car and left the lot. My car was in there less than 5 minutes. Further, when I departed, the gate was still up so I just drove out, having not seen any obvious indication of how to pay, and also considering the fact that I wasn't in the garage for any period of time warranting a charge. And now I have received a note to pay a $2 parking ticket and a $54.50 fine. Emails to support have gone unanswered, and now I'm getting texts from a collections agency on behalf of Metropolis. I am completely willing to pay a $2 fee (even though I wasn't parked for any period of time) but a $54.50 fee is absolutely ridiculous.

This company is predatory. Had to scan a UR code, create an account etc to pay to park in a public garage I’m not going to frequent again. Ofc it didn’t work, had to keep trying and then finally call the number posted to get out of the garage. Then they began sending me texts requesting my payment within 48 hours or the price would triple. I paid as intended, but there is no reason the fee should triple if an individual doesn’t pay immediately. Very unpleasant experience and a giant hassle

Horrible service, won’t let you create account and pay so you just have to get the fine. Staff don’t care at all and have no desire to help the customers. Absolute shit show.