metropolis.ioReviews of metropolis.io

I used their parking for the 1st time this weekend. First lot was fine. Second lot was not. I pulled into a lot, scanned a qr code and, upon selecting my plate number, the time was automatically set to 5 hours with a $36.75 charge. No ability to change the time. Customer service chat claims I pre-selected 5 hours and thus aren't eligible for a refund. Straight up theft.

I have a monthly rental space and an account for both of my cars. I have had multiple charges to my CC on File for other peoples cars in another state. Customer service experience was HORIFFIC and it may be AI cool, BUT this type of ISSUE should never be treated lightly. Whether it is Fraud or Bad AI business models, they should NOT be happening like this has on my account

Purchased a parking pass for a Miami Heat game through ParkWhiz which said my license plate was my parking pass. The pass had a QR code on it. Weeks later, I get a bill for $65… $9 for parking and the rest in fees. I called and got a foreign agent who told me to click on the text they just sent me to send proof that I purchased a pass because they can’t access 3rd party parking purchases (for their own lot!). I told them I was not texting them and they said email. I refused both and told them I don’t know if they are a scam. I asked for a physical address to send a picture of the purchased ticket. They said they don’t have one! I asked for a person in the United States. It took 15 mins to get a rep in the US. I asked for a physical address because I don’t trust this whole process. She put me on hold for 5 mins and came back and said they don’t have one and she didn’t have access to 3rd party purchases to confirm mine. She offered to waive the charges since this was my first “offense”. She told me to find an attendant and make them scan the QR code next time. There was no attendant. Total scam! They have numerous lawsuits against them!

WOULD’T RECOMMEND, horrible company employees,manager’s and supervisors are EXTREMELY RUDE to customers and talk to people like they are uneducated when the company doesn’t do a good job at HELPING customers get in and out.Preferably the HARRISBURG PARK UP SP PLUS office in downtown area. WAY TOO EXPENSIVE FOR PARKING WOULDN’T RECOMMEND!

Metropolis Parking: WARNING – DO NOT ENTER. These parking facilities (at malls, etc.) are extortion scams. Let’s start with a Google search of Metropolis Parking reviews: “Overcharging/Hidden Fees, Phantom Billing, Difficult Disputing, Equipment Errors”. Based on my personal experience I would add the following descriptions: Entrapment, false imprisonment, extortion of personal information, fraudulent and unauthorized charging of credit card, and attempted cell phone hacking. This is what happened to me: I was traveling and pulled off the freeway for some rest. Saw a shopping mall off the exit. There was a parking garage with a “Parking” sign, and no other signs. Pulled into the parking entrance to find a dark, long, pathway that was blocked on both sides (so you could not exit or divert). At the end of the path there was a gate and sign that said All Payments Must be made by cell phone. Heck, I do not use my cell phone for any financial transactions, especially at an unknown location. I started backing up to get out, but other cars came from behind me and started honking. So I was trapped. I drove ahead to the gate and waited. The gate opened, I parked and went into the mall, searching for payment information or assistance. I saw a sign for “how to pay”. This is what Metropolis wanted: Scan a QR code, download an app, sign up and create a password, enter your name, address, phone, email, and car license plate number!!! HE!! NO. There was a customer service number and I called. I was told this is the only method of payment, otherwise I couldn’t leave the mall! I talked to two other people. Finally, one of them said they would send me a link so I can pay online with a credit card, BUT as long as I promise to pay within 24 hours (otherwise, blah, blah, blah – I was too angry to remember or care at that point). So I drove out of the parking lot to an exit gate, which would not open. Cars piled up behind me. There was a different customer service phone number posted, so I called. I was finally able to exit the parking structure, but with the threat of paying within 24 hours, or else … (they had camera images of my car and license plate). So, I received the payment link on my phone and paid with credit card. A few minutes later I get an email from my bank saying there is ANOTHER charge of $9.99 from Metropolis. I called again and I was told that this was a fee to verify my identity !!! STAY AWAY FROM Metropolis Parking.

Horrible! Visited Kings Plaza in Brooklyn today, oh my, only if I would knew this scamming company took off parking on Plaza. Never ever again! I would rather circle for even another hour and would find a spot around but not with this scamming company. They charged me for time accordingly - $5.00 + another $9.99 & $ 1. When I asked why, they told me this is standard banking authorization used to confirm that your payment method is active when you enter a Metropolis location. Pre- authorize fees. But I never approve it at first. And they told me now I have to wait 1 - 8 business days to get MY money back. So, they charged me without my permission = steal my money and put me in waiting line. Try to imagine how many ppl going through it every day, $10.99 × 1000ppl = $10.990 they easily may make a day, wow, what a scam!

On March 28, we paid online for parking during a concert in New Orleans. When the concert was over, it was around 11 PM. We tried to exit the parking garage, but the gate would not raise and let us out. Luckily, we had our phones and called the number listed at the gate. The operator asked for proof that we had paid and our plate number. She raised the gate for us about 20 minutes later. If there had been a medical emergency, no one could have gotten into or out of the garage. I received a text message the next morning that included a bill for parking.

Even 0 if i could. Why I’m obligated to provide my personal info to pay for a parking? Such as my phone number my name and my email? If i don’t want to or if i just don’t have it?