metropolis.ioReviews of metropolis.io

Shit service. Liars and thieves. If you are not forced to park here, stay far far away.

The worst. Must give up too much info. 2 Customer service people were at this lot since system was just implemented 4 days ago. Still waited to leave because line was over 6 cars. Had to wait while customer input their info. I would give it a zero stars if that was possible.

I am a monthly garage customer. They took an extra charge from my credit card and there is no way to protest it. They also, after taking the monthly charge, charged daily rates, which make it impossible for me to call for the car. There is no customer service or way to reach them.

I would not even give one. This app is a scam. Parked the Car in nyc with hotel arrangement for overnight. it is like 7:30 am in the morning. Went there five minutes before the pick up time. Did not know the checkout was thru the app. waiting to pick up my car and during wait the time turned to 7:31 and the app put in the whole new day to parking. Like right there, while waiting $65 dollars more. The attendant is clueless and he can not update the charge. He knows that i am there on time. Took me 5 calls and endless hrs to get my money back. Still could not and got reimbursed by AMEX. This app is a SCAM!

I spoke with representative Bella in the escalation department about some parking fees that were sent to me by error. She provided amazing customer service and knowledge about the process of using Metropolis. She answered all of my questions without any hesitation, extremely knowledgeable and respectful. She was able to resolved my issue with the parking fees and provided extra steps on how to avoid this issue in the future. She was amazing. Great job!

I parked at Church St in Tucson for a theater event in Feb 2026 - tried to pay via the machine, even used 2 diff cards. I gave up, had no idea if I paid multiple times or not at all. It was dark, rainy, unattended and I had a wheelchair companion. Heard, via mail, I owe almost $60 and sent to collections. Saying I got 2 notices, which I did not. Asked to see them and they don't have them

This service is a scam. Their system constantly over-charges for visits because their cameras don't pick up plates clearly. Even when validating with a store, etc, they will overcharge. Their app/website will be down for a day or two but you can bet your bottom dollar they will still over-charge you. This has happened multiple times and each time their "customer support" is completely unhelpful. You can tell they've been ordered not to allow refunds. You have to go back-and-forth for an hour just to get a refund. Then a week or two later, repeat the whole process. This business needs to be flagged as predatory and flat-out criminal.

I made a mistake and parked somewhere I should have not. Not only did manager Steve make things right for me, he took the time to explain what I should do when I visit, which honestly was clearly plastered everywhere. I love the customer service experience I had. They fixed my problem when clearly I was in the wrong.