metropolis.ioReviews of metropolis.io

I was charged for parking that I didn't do! I had used the website to pay for parking in Las Vegas with a rental car, and set the car to expire the day I return it. But after I returned it, I got a text later that day for another parking charge. Someone else had picked up the car, and was able to use my creidt card, phone number, and account just because they had the same license plate! That is terrifying security! It didn't ask then for any form of verification. Immediately requested a refund, deleted all my information, and disabled my account.

100 percent a scam! I put all my info into their website only for them to charge me $75 when it was supposed to be $20. Parking is simple, you pay then you park. This seamless auto pay BS is a total scam. Never park with them.

I am from Italy. We visited Miami downtown for few hours and decided to enter Metropolis parking. On our way out, we tried to pay on the website but the only way to do so was with a text message. We gave our foreign number but never received the SMS. Also calling the customer service was impossible with a non-American number. After getting stuck for half an hour at the exit, someone was finally able to get me in contact with the customer service, who told me they’re gonna send the bill. We heard nothing until a month later, when we got a 100$ violation notification from the rental company. I consider this a lack of respect for people visiting the US and already bringing there the money from abroad. They could have just sent us the bill and that’s it. Please don’t come to Metropolis Parking if you are a foreigner, they don’t deserve our money!

I was a patient at a large hospital and parked in the garage where I have parked many times before. I saw no signage indicating app was only option to pay. Checked in to hospital but didn't know my plate to get parking validated. When I left hospital through gate, I attempted to pay via credit card. Gate came up and i left. 4 weeks later I get a 36.50 bill for 1 hour of parking.

They keep charging (3x) my CC and then reversing it. I was forced to use chat to communicate with them to get the issue resolved. At the end, I asked for a copy of the chat....they told me it was not possible. For God's sake, they're a technology company. STAY FAR AWAY FROM THEM!!

The instructions are essentially useless. This has the effect of wasting a lot of time trying to sort the steps to getting out of the parking facility, sorting out how to get validation from the business that supposedly gives credit, then metropolis charges me anyway because of time lapse or not grasping the arcane steps. This has the result of causing me to have extremely negative sense about metropolis, and to avoid the establishments associated with them. You have motivated me to do whatever I can to avoid metropolis and the unfortunate establishments associated with them. Metropolis owners/administrators deserve significant pain for the irritation and ripoff they create.

Complete rip-off and overpriced. I wasn’t in a busy part of town and they charged me $40 for 2 hours of parking because they conveniently only offer a 12 hour parking option. Scammers.

I decided to leave a review, I parked at a Metropolis parking garage last month March. When I first encountered an issue, I sought help online, "I need help, I have metropolis open in safari webpage on my phone and it says my vehicle is still there I left at 6pm after spending 1.5 hours there, and it's 11pm as I type this." It's important to note that this parking garage allows 3 hours for free parking and then charges after. I then wrote this, "the metropolis app says my vehicle is still there when I am home several cities away someone help me it's trying to charge me more." I had gotten charged $9.99 two times and the app was in the process of charging me again once it sees my vehicle is no longer in the garage. Please note that their app opens on my safari page, on my phone, was still showing a live count that my vehicle was apparently there. You can watch in real time, the timer they have which counts the time once you arrive in the garage and scan their QR code and enter your information. That evening, I had to cancel my credit card for fraud by Metropolis, re-order a new card to be shipped. Update all my auto-pay accounts that were connected to that credit card. Drove to a grocery store to get a receipt with a date & time stamp showing I was indeed several cities away with my vehicle which should not be logged in their app as "still in the garage", I usually get to bed by 9:30pm and I was managing all this at midnight because I didn't want to sleep with this nightmare situation occurring. I didn't know if Metropolis was one of those scam QR codes and I fell victim.