MetroPCSReviews of metropcs.com

I had service with metropcs. I used their "change my due date" service several times, the agent would change my due date and prorate my charges, tell me exactly what to pay. I would pay the exact amount I was told every time. Last month, I chatted customer service like I always did and changed my due date. Paid the exact amount of prorated charges. Then, the next day I had no phone service. I go to an actual store. The employee had no idea why I was shut off. He called metropcs phone agent and was told I changed my due date too much, didn't pay all of the charges so they canceled my account. This was the first I heard that apparently you can only change your due date twice. Also it was the first time I heard I owed them money. Every time I spoke with metro to change my due date, I paid exactly what they said and they never told me there was a limit to changing it. I was only told AFTER they canceled me. Then they wanted over the monthly charges to turn my services back on. I ended up getting a new service provider. I then disputed the last prorated charge because they didn't honor the change of due date. They refused to refund me. My bank dispute team called them on three-way with me and metro argued with me that I knew all along their limit to change the date and I owed them. Metro would NEVER keep anyone's service on if they owed them... this is common knowledge. Now, my bank wouldn't even refund it. At this point, it's the fact that they flat out lied and didn't even hold their end of the deal. The agents are rude and the company is greedy. They are being sued anyway. It's better to go with Verizon att or any company that uses agents in America... even if they are a but more expensive.

Terrible company. DO NOT TRUST! Ordered a phone and these clowns shipped me a defective device. Then expect me to pay to add another line rather than replace the piece of garbage phone they sent me. Why do i have to pay for your mistakes? Trash company.

Every since t Mobile bought this company it has become the worst phone service ever no matter what plan you got and wasting money completely sh**y service

Worst company ever, this company allows the computer to adjust things and issues for it. My bank flagged them as being fraudulent. They are now refusing me to pay over the phone or on the app. With cards I’ve been using for years. Won’t give me an extension because of the issue last month and it being within 30 days. Once your phone goes off, they want you to pay with cash. Which means take money out your bank, possible atm fee, pay an additional $5 on top of your bill or burn out your gas. This company is not worth all that with its shity service. Service barely works. Especially, traveling. I e had them for over 10 years and that doesn’t matter. They don’t care if you’ve had them 20 years long as they’re getting your money. Pissed me clean off.

Oh my God I don't understand this woke society I went to two of their stores today 1-11- 2026 it's a Sunday. No one's ever heard of this before but for some strange very strange reason this store along with the store in Darby yes I had to drive that far to find another store do not open on Sunday until 5:00 p.m. who in God's name is driving out there looking for a Metro store at 5:00 in the afternoon what is a stay open till like 11:00? It's backwards woke craziness and I don't understand how these companies don't fire these people and say look we have to find another way to do this because these people aren't working normal hours they don't know what they're doing when you get into the store many times for instance I went for a new phone last year and all the phones they had was over $225. Which is another taking advantage of Americans I don't think Metro along with many other of these phone companies sell businesses whatever you want to call them are run by Americans. It's like ever since these dei programs and political correctness exploded off of social media where people spend 25 years on there looking at the screen moaning, "DUUUH. IT'S GLOWING." This is the society we have and if you think it's okay then there's something mentally wrong with you and I bet you are on every social media platform out there bullying and telling everybody else how wrong they are for speaking reality. This company is so bad I don't understand the hours American people do not have those hours there are mothers who need to go to work there are men who need to take care of their families there are people who need to have free time from the stress in America and all word dealt with all we have to deal with pardon me, is these moronic people who were brainwashed from living on social media for 25 years they don't know what's real and what's not they're scary. What a terrible company absolutely pitiful.

Beware: Been a customer of metro for 7 years and I decided to switch to Verizon a few days after making a payment to metro and they wouldn't give me ANY portion of my prepaid monthly payment back. They must be going bankrupt to be that dishonest and petty. So glad I left now.

I am writing to formally file a complaint regarding a recent issue I encountered with a phone purchase made through MetroPCS technical support over the phone. I have been a loyal MetroPCS customer for over eight years, currently maintaining four active lines, and until now, I have always been satisfied with the service. During my call with technical support, I explained to the representative that I was having issues with my current device and simply needed to swap phones. The representative informed me of a special offer for a replacement phone for $50—no more, no less. This seemed reasonable, and I agreed to proceed with the purchase, providing my credit card information. I was explicitly told that once the phone arrived, I could call customer service and it would be activated immediately with no issues. However, upon receiving the phone, both MetroPCS technical support and the nearest MetroPCS store in Clermont informed me that the device I received was intended for a brand-new account, not an existing line. This is completely opposite of what I requested and what I was told during the purchase. I never asked for a new line—I only requested a device swap for my existing service. Additionally, I was told during the initial call that I could use this phone overseas, which is important because I travel frequently. I have now been informed that the device cannot be unlocked for one year, making it unusable for my travel needs. This is a major inconvenience and a clear case of misrepresentation by the call center. This situation has caused unnecessary frustration, wasted time, and financial inconvenience. I feel that I was misled by MetroPCS technical support, and the product I received does not align with what was promised. If this matter is not resolved promptly and fairly, I will have no choice but to file a report with the Better Business Bureau, as what occurred appears to be deceptive and misleading business practice. I respectfully request the following resolution: Immediate correction of the issue, including activating the phone on my existing line as originally intended, OR Replacement with the correct device that can be used with my current account, unlocked as promised, OR A full refund, if the above cannot be resolved. I expect timely communication from MetroPCS corporate to address this matter. I appreciate your attention and look forward to a swift resolution

When dealing with discount providers, you can say things like you get what you pay for or what do you expect at that price. But when companies screw up and all of it is documented and all calls are recorded and then don't make it right, that is wrong regardless of how much you pay. Metro PCS agent walked me through adding my new phone to my old line using on their site and she said I could use the E-sim (which I had never heard of until this phone) and when I did it, it looked like it worked, but it made it so I couldn't use my phone other than emergency calls and I couldn't fix the issue with their customer service since they couldn't send me a 6 digit code over text to confirm my account. I was in the middle of nowhere helping my mom after a triple bypass and their only solution after almost 2 hours on the phone and speaking to supervisors was to drive 3 hours round trip to a PCS store with my ID so they could verify it was me...they said all I need is my ID. So I didn't have use of my phone for a week and missed important calls. Then at the store they asked me my payment due date as a security question. I have been on auto debit and paperless statements since I started with them 7 years ago... I know my cycle date, but not my due date. I'm on the road and couldn't look up my acct online without the text verification, so I checked my credit card statement online which tells me when they charge me, but not the actual due date which was 2 days later as it turns out. Their agent said if I didn't know give the correct answer after a set number of tries they will lock my account for 72 hours. Then I get home to find out they over charged me according to the 3 prior reps I spoke to as part of getting a new phone through their new line promo. The agent who set it up told me I would get an email with terms and conditions and to be sure I read it, but I never got anything other than one email that said about activating once I got the phone... no receipt, no term and conditions. Their reception sucks, their customer service sucks...but worst of all, they don't honor what their own agents say on recorded lines. YOU REALLY DO GET WHAT YOU PAY FOR!!!!!!!