MetroPCSReviews of metropcs.com

It will not let me give a half star SO, I had metro POS on my phone & the service was TERRIBLE, The Customer service was TERRIBLE, trying to get anything fixed TERRIBLE. So come to find out when I switched to T-mobile the Metro POS Sim card LOCKED my phone to there service only, despite being on same network I could only get partial compatibility & single dropping constantly or can make calls not receive them.. SO not only is Metro POS a totally HORRIBLE company, they also ILLEGALLY Lock your phone to there service after LYING to you saying that a T-mobile phone will work fine with Metro POS because it has same network. SO BEWARE EVERYONE!! Metro POS will ILLEGALLY Lock your phone to there service, now I have to talk to Metro POS & get them to unlock my phone. If they Try & charge me to unlock I will Have so many lawyers up there wazoo they will crap briefcases & paperwork for Eternity..

Save your money to go somewhere else because if something goes wrong with their Network customer service told me sorry but there's nothing they can do in pretty much you wasted your money on service that cuts in and out all day everyday and I don't mean just once or twice I mean hundreds of times they don't care how long of a customer you've been with them I was with them for years and the manager was rude and pretty much said sorry but it's not his problem

Apparently the owner of 17 locations in Charlotte North Carolina is owned by a man by the name of Omar I will omit his last name however I purchased three new phones and noticed on the third day that one of the phones did not have tap pay so I proceeded to the store that is located on sunset and beatties Ford road asking for an exchange.the day before I ha went to the store at 6:00 p.m. they were closing early and the young lady at the door simply said when I told her what the issue was that I had seven days to return the phone if I had any issues and to come back in the morning which is what I did,when I got there the young man contacts the owner, let him know that hey this young lady she would like an exchange the phone Moto g 2026 doesn't have tap pay the phone is still brand new she just purchased it three days ago with no issues she just says it doesn't have NFC on it.the owner then tells him by no means and in no way is he to make a refund or do any exchange.I contact MetroPCS directly to ask them what their policy is and indeed the woman on the phone says no the policy for Metro PCS is that we will exchange as long as there's no thing wrong with the phone it's less than 200mg that have been used and talk time is limited I did meet those qualifications however still yet the owner refused to do anything about it so I'm with the phone that I purchased 3 days ago and I'm not happy with with no resolve. the employees of Omar they are all terrified of this man and employee tells me it's because of him being Arab and stating that he has a lot of money so I guess that means or authorizes him to mistreat people and his customers and just make up rules as he goes as well as not listening or caring about what Metro PCS is policy is. The employees are terrified of him and because of such even if they know what they're doing is wrong they do it because of fear of retaliation in being fired. I don't know how people are allowed today to handle themselves as though they are God mistreating people taking advantage of people with no regard and no consequences. MetroPCS within itself was of no help or assistance to me either stating that because he is a personal owner that there's nothing they could do from their end in spite of them saying wow when they found out what I told them that he said he didn't care about what their policy is

The reception is bad in some areas and doesn’t work. Overall the customer service has been really bad.

l was thinking on going with MetroPCS I was first told after you reach 30 GB at full 5G speed it will go all the away down i was told it would go to 4g now i'm being told from MetroPCS it will be going to 4g after the 30 gb you will have like 2 g I was told you can not even use youtube or google maps if you do not want mobile data then you can go with anyone but I do not know any one that dose not want mobile data be aware of this info I was told they can make it so it dose not slow down .They tell you one thing after you use it you fine out something l was like going to try it but they got me to think do you want a mobile data you can not use for anything .

Would like to give 0 but the site will not allow. Ordered a device with a phone number, the agent sent it to the wrong address. Metro is requesting I do all the legwork to track down the phone yet they have been paid

Reviewed March 1, 2026 Today is March 1, Sunday 2026 @ approximately 10 AM. I went to the MetroPCS store at the end of Franklin Boulevard in Gastonia, North Carolina. By the DMV and Big lotsI believe he was a Mexican male and his name is Javier. He was very rude. He made me wait for two hours just to LIE and tell me that I could not have my phone number transferred to a loaner phone because the loaner phone had a lock on it. I took the same loaner phone to the MetroPCS in Gastonia on Franklin Boulevard next to the American deli and I had my number transferred to the loaner phone by an expert named Tierra!!’ she was very helpful. She should’ve been a manager with her expertise, patience, customer service skills, along with her bubbly attitude… she was able to solve the issues that I needed to have resolved! The loaner phone that was given to me by Apple because my phone would taken two weeks to be fixed. When I left Javier,my intentions were to go with another phone provider either Spectrum ,Verizon or cricket. He was very unprofessional, condescending, and he is a liar! If it had not been for Tierra I would have been with another carrier!!!

If I could give these people a ZERO I would. do not mess up and get your home or business internet with these people. If your phone messes up and is to where you can not get a text which would be a reason to call customer service they will not help you because they can not send you a pin to a text. They will tell you to go to the nearest store which could be 200 miles away and when you get there they at the store have to call them and you go through the same process again only to be told nothing they can do. The store is not corporate owned so they will not help you in any way unless you buy a new phone which is more and likely used anyways. Just like the internet boxes. I would suggest you all file a complaint form with the FCC. for their scams and failures in giving people what they pay for. By the way this is the company that was suied in New York for saleing used phones as new ones.