MetroPCSReviews of metropcs.com

I recently visited the Indianapolis E 53rd Location and got the most amazing customer service from Brenda and her Coworker. They were super helpful with helping my son pick out the perfect phone for him. Very Informative as well, Kudos to you ladies.

Today is August 3rd, and I had the pleasure of being in Metro PCS in Plano Texas on Parker Road at Avenue K. Like most reviews customer service was always the problem for me. But let's talk about today August 3rd 2020. I had the most unspeakable exceptional customer service from Ricardo and Angela the store manager!! Very attentive very suggestive about the phones, the both of them were very apologetic because I had to wait 10 minutes for the phone to be program which wasn't a problem for me because like I said I truly enjoyed the service from both of them. Angela was back and forth with a customer assisting them as well as assisting Ricardo making sure I was taken care of. It was a pleasure speakiin with him until everything was cashed out. Thank you both but for the exceptional customer service you made my day because again as I had stated I was very tired just driving from from Austin Texas. Glenda M.

I live in LAS VEGAS and purchased a MOTOROLA g7. I was assisted by a young named MYRA at the BOULDER HWY and FLAMINGO store. I was also assisted by ALONDRA at the CHARLESTON and BRUCE store. Both of these LADIES provided FANTASTIC and OUTSTANDING Customer Service. VERY PLEASED! THANK YOU BOTH

I love the phone options Customer service is good compared to sprint, t mobile target and walmart They hook me up with nothing but the best phone options for my budget They are caring, and understanding They sell good accessories

To the whole Roanoke crew at MetroPCS you ought be ashamed and fired and then all your phones disconnected.for the way I was treated during a world pandemic. Not only was the girl Jackie blue eyes long black hairextremely rude in a smartass caddy no interest in even acknowledging me but charged me 16$ to activate a phone that she knew would not activate and sent me on my way then closed off my service on a Friday and cause me to lose a week's worth of wages and when I returned to confront the issue she could not have been Ruder laughed at me said it wasn't her fault wouldn't let me talk to a manager wouldn't give me an explanation wouldn't give me my money back wouldn't do anything but be extremely rude if you keep her in your employment you won't have a service cuz I'm taking everybody that I can tell about Metro with me I have since gone to another service she should be ashamed of herself as your whole crew shirt Roanoke time to clean house shut iit down .

I was having problems with my phone. I went into the metro on Bellevue and Prince and had the best experience. Customer service seems to be a lost art but Kevin went above and beyond. He was a bit busy as he had 3 customers come in at one time. He acknowledged each of us and went about helping us calmly and efficiently. When it was my turn he explained to me what caused my phone to freeze and told me how to prevent it from happening again. He was very knowledgeable and helpful, along with courteous. Thanks, Kevin.

I've been a customer of Metro PCS for about 12 years or so. My local store is fantastic and Sunny at my location is on point! Personal, kind, knowledgeable, professional, and goes above and beyond. Customer Service over the years has been stellar about 90% of the time, I consider that successful!

Stacie was very helpful in giving me options for my phone plane and update needs.very friendly and knowledgeable. Great employee.5***** service. Thanks Stacie. Have a great day.. This is for the All saints road location.