MetroPCSReviews of metropcs.com

I purchased a “Pay as you go” plan, not a phone. Talk about a cumbersome experience getting it activated. I have used several pay as you go plans over the years and most are quite simple to activate and start using within minutes on any device. TracFone is hands down the most user friendly and I would have continued using, but the store was out of SIMs. I decided to give Metro a whirl and am now kicking myself. Despite what you think, it cannot be done on the internet and must be done through their customer service and must be tethered to a specific device. I called and got connected with someone from India who spoke little English. I gave him the IMEI number to my device which he said is locked and I would need to buy one of his phones. I told him repeatedly that I am looking right at the settings in my device that says SIM unlocked. He handed me off to someone who spoke even less English who argued that I need to buy one of their phones. I asked why would I buy anything from you when you can’t set up my existing phone. Miraculously he determined my phone was unlocked and proceeded to try and sell me a tablet. Eventually he activated my SIM and asked what plan I wanted. I mentioned the 6 month plan for $120. He tried to tell me that plan was no longer available. I lost my temper and told him to check their MF website, its on their as we speak. He let out a deep sigh and said he would make an exception for me. When this 6 month plan is up, Metro and I will be parting ways.

If I could give zero stars, I would. I purchased a phone at a lower rate as they were having a "deal". Be wary of their deals. Metro is a cellular service that has no contracts. You pay month to month. Well, guess what? Turns out the good deal I got on the phone wasn't such a good deal. The phone is locked to metro for an entire year! You can't switch service with the phone you paid for!!! It's your phone, you paid for it. So, that's where they stick it to you. You can get the phone for a great deal but you have to stay with Metro for a whole year before YOUR phone gets unlocked!!! And here I thought they don't do contacts.......

It is impossible to obtain a Transfer PIN or any help when you have lost your phone trying to keep your same telephone number. The customer service representative even hung up on me instead of trying to provide a solution. I am very disappointed with MetroPCS!

If I could give them a -50 I would. MetroPCS is the worst cell phone service I ever experienced. I cracked my phone screen. They sent me out another old phone that could not be activated. Every time I go to the Metro PC office there is an issue where they can’t help you or the office is just closed because they stepped away and went to lunch with no sign or nothing on the door. Why have you call 611 if you have to be transferred to Metro PCS customer service!!!! it’s just awful. They need to shut down the whole company. 😡

The NLR east Broadway location is a joke I walked this morning itto talk to them about my bill and the man behind the counter didn't even even greet me when I walked in I had a question about me bill he didn't even ask me my name or phone number he was very rude bad customer service had a bad attitude me and my family and friends will be leaving fir better customer service we will be taking our business elsewhere you can't run a business with a attitude if I could rate that man customer service I would give him a zero no stars with out customer your business Will fail and if you got service with them look at your bill carefully

I attempted to buy a phone through this company, and it was a disaster. I provided my shipping address, yet they sent the phone to the wrong place. I called three different representatives and got three different, conflicting answers at every step. I was bounced between them and UPS, with empty promises that never materialized. Now, the phone’s been sent back to the warehouse. Instead of a straightforward fix, I’m waiting weeks for a refund and will have to reorder the phone. The process was not just arduous. It was egregious. This company’s process is simply not safe. They offered a $10 credit for all this hassle, an insult after they caused the problem. Think twice before putting your trust in them.

The phone plans are ok, but when it comes to customer service - at their authorized stores, over the phone or via chat on their website - TERRIBLE!!! Frustrating, disappointing, not helpful, with attitude, not customer oriented at all!!! And that is the only reason i dropped them and will never go back nor i will recommend anybody to go with Metro!!!!!!!!!!!!!

40 plus waiting to for a representative to tell me they don't know why I'm getting charge extra