MetroPCSReviews of metropcs.com

I brought a phone back in March 2019. The phone started resetting itself and finally crashed. The phone was still under warranty. Metro would not do a warranty claim for a paint chip nix in the back of the phone. I kept this phone in a case since the day I purchase the phone to avoid damage to the phone. Their phones are already refurbished anyway. The nix probably was on the phone when I made the purchase. Then to top it all off, I pay for insurance. They wanted to charge me another $100 for a deductible after I just paid 250 for the phone. And I just paid bill 2 days ago. I am just done with this company.

the metro PCS on 1250 Tech Dr. Suite 100, Norcross, GA 30093 have the worst customer service i had ever seen. these people don't know what they doing 3 times I went there, they are hanging out in the store and every time people have a question they would tell you that something is wrong with your phone. and they can't help you they have the nastiest attitude ever these people are dumb and they should not be working in a cell phone store if they don't know what they doing. You should hire people that know what they doing or train these stupid properly.

I love Metro PCS's high speed data. It's so much fun watching a movie that stops to buffer every 2 to 5 seconds and it takes 45 minutes just to get through one scene. Metro PCS is a company of thieves and liars! I'm not getting what I'm paying for and the worst part is that there's nothing I can do about it except keep paying for service I'm not happy with until my contract is up because no matter how many times you call customer service, nothing ever gets resolved. I tried once to get someone to call me back who could get something done and was told to expect a call and never got one and nothing got fixed. That's the most frustrating thing about Metro PCS, there's nowhere to turn to get anything resolved! In fact, going back to the store for resolution is just a bad idea. They can't fix the service so all they can do is sell you a new phone, but it's not the phone, it's the terrible service! So who can you contact in this company with your legitimate grievances who can actually fix the issue? How do you get out of a contract where you're not getting what you're paying for? With Metro PCS, Good luck trying to figure that one out!!!

MetroPCS was one of the worst experiences I've ever dealt with for a phone company I bought my phone 2 weeks ago paid almost $100 plus insurance I go there today due to multiple problems with my phone and he tells me it's going to cost me $100 to replace it and then basically says I'm lying about what's going on with my phone I suggest strongly that if you decide you need a cell phone make MetroPCS your last stop under no circumstances do I suggest anybody does business with Metro PCS unless you just want to give away your money for free

FYI to all my friends and spread the word to your friends, Metro PCS would not refund my money for purchase of a NEW phone from 5 days ago, at a corporate store. They are the worst phone company and you can see since T-Mobile bought out Metro. Spread the word go to Verizon.

I feel as if I'm fairly rational and forgiving when dealing with customer service reps and I just got off the phone with the rep for Metro PCS. One of the worst customer service experiences I've ever had. I've been trying for months to change my payment method. I've been to three MetroPCS stores to change the information and make a direct payment in person. This is all that great personal sacrifice as I am running a business with this phone. I'm at the end of my rope and we'll probably cancel my service tomorrow. If anybody cares I can be reached at 239 895 6470 my email address is Mike Daniels 1 9 195 6 at gmail.com. I hope you'll do the right thing. Thank you for your time. Mickey Daniels

Real mente está compañía es muy muy mala la cobertura no es la excelente que te disen cada ves que cambias tu dell en la tienda te cobran $17 si vas a 2 veces por día las dos veces te cobran quise usar un teléfono por 2 horas algo de emergencias llame a servicio al cliente no me pidieron ayudar son real mente malos los servicios que tiene es un 100% mejor CRICKET con CRICKET usas los teléfono que quieras desde la comunidad de tu casa o donde te encuentres no tengo que andar llamando para activar otro aparato ni tengo que ir a la tienda a pagar la cobertura de CRICKET es excelente no como metro pcs que detergente se recorta la llamada o estás sin servicio ellos dicen es el aparato es una falsa metro pcs está en un 1% de cobertura y de servicio en las tiendas si ya eres cliente te cobran asta por pagarles a ellos así que yo me regreso a CRICKET wirekes y hasta nunca metro pcs

I use a lot of hotspot like over 90 gigs and pay using my debit card and there website to pay at times and seems to be often wont accept it saying maximum accepted charges and i work the hours there stores are open so I'm changing phone carriers this week Stephen Jaramillo Albuquerque nm