MetroPCSReviews of metropcs.com

DO NOT USE METROPCS FOR PHONE SERVICE. I have had metropcs for 18 months and have had continually bad service, calls dropped, text messages not delivered. unlimited does not mean unlimited as after a few uses the phone slows dramatically. The last straw was when I wanted to have my number assigned to another phone as my other was destroyed. I had paid my bill just 4 days prior and they wanted to charge 17.00 to activate the new phone. They activated the phone even though I told them I only had 16.00 so they did not take the money and the very next day they disconnected service saying I had to pay the 17.00 to get service back. Since there are 2 phones on my contract both phones have been disconnected and now my elderly mother has no phone in case of an emergency. I went to the store I got phone from and they could not help me. Customer service could or would not help either. If I could give a negative star review I would. DO NOT CHOOSE THIS COMPANY. THERE IS NO WAY TO GET ANY HELP FROM THIS COMPANY.

Unbelievabley poor cell service!! It shows on the map i should have excellent coverage, and yet with a 10 foot zone I'll go from 3 -1 bars. Without even moving i might add. Good luck getting any customer support, your options are to turn your data off and on along with your phone...... That is solution for everything, also if there's an influx of people in your area you won't get service at all. Don't waste your money or time

MetroPCS ported my phone number from US Mobile without my request. I even did not know that my number has been ported to MetroPCS until US Mobile deactivated my service.

Worst Phone Service in the USA! Can't make calls. Have to turn on Airplane Mode every 2 minutes to get a brief signal. It's been this way almost a year. It's had the settings reconnected at the store several times but they don't stay locked in. Huge waste of money - Already got AT&T coming with a New Phone! Glad to be rid of METRO PCS Update - It's gonna have to wait to connect to even post this !!!!

I talked to 5 people trying to resolve my payment issue they said they wouldn't cut off service but did anyway. its there system not my bank or debit card rude and not going to stay with them any longer I never been late and pay early they are a joke don't wast your time.......

I went in the to the store and purchased a phone charging cable. As the lady was ringing it up my friend came running into the store and said "We don't need it, I found it in the glove box". The lady behind the counter absolutely refused to give me my $25 back even though my hand had not even touched the bag it came in. I took it to another Metro PCS store the very next day, they could clearly see the package had not even been opened, but they also refused and said all sales are final. Disgusting customer service, I will never, ever have my phone with them.

I have not had mobile data in over a month. I speak with reps that have no concern for my lack of services and they wouldn't provide a credit to my account. I asked for a supervisor. She was rude, continued to speak over me and tell me there's nothing she could do. I cannot recieve picture mail, I cannot use my Google map, I cannot retrieve texts or use data while taking on the phone. This is like being trapped in 1990. The service is beyond poor.

My Metro service has become hortible since T-Mobile merged with Metro I can no longer make calls from my apartment I have to walk outside in the freezing cold to make a call if something happens to me and I can't get an emergency call out I will be suing Metro and T-Mobile