MetroPCSReviews of metropcs.com

It all started on January 22nd when I bought a new phone for $270. I dropped my phone and it shattered a week later. "Luckily" I have total protection insurance, or so I thought. I was only mildly annoyed when a week after buying the phone I had to pay $100 for a replacement. Which of course was defective. At this point I just wanted to take my business elsewhere. Of course it would take 14-21 days to get my $100 back and since I was in the middle of job search I couldn't afford to spend days without phone service. As it turns out that was the least of my problems. Metro PCS is not a no contract provider if you happen to purchase a phone from them. There is a 180 day of continuous service REQUIREMENT before you can unlock a new phone. So for 5-6 months you have to pay Metro for phone service even in the event of dissatisfaction with the service you receive. Which in my experience is the real problem. I live in a county in California where the government has mandated a shelter in place stay home order. Which sucks because I don't get good service at my home. Even though I live within a perfectly good coverage area according to their website. Since February 27th I have 50+ screenshots of my lack of internet/network connection. I've called and complained 30+ times. I've been a customer since 2013, I pay for $60 unlimited data and have since 2013. But now I have no real options. Since Metro decided to lie to people about unlimited data access after 35GB of data has been used in a month and being a no contract provider in light of their 180 day policy PLEASE DON'T GIVE THEM YOUR MONEY. I am stuck in this situation but you don't have to be

I have had a problem with one of my phones... to solve the problem they suggested I buy another one now I have 5 cell phones. Completely don't understand how buying additional products solves any type of problem. Down because my service is not working due to the Coronavirus customer service hung up on me. If I could give a lower star than one I would.

The service is decent for the most part. However, customer service is terrible!!!!!!!!!!!!! For one they out source their customer service. Atleast 40% of the times I call in to request a change in my account they mess up. I don't know if their English comprehension level is all there because I'm tired of having to call back in so they can fix the issue. On top of that they won't accommodate nor compensate for anything they do wrong. They sit there and tell you "I understand" and charge you for a mistake a representative made then expect you to pay. In what world does that exist!!!! I'll be going back to Verizon because this is ridiculous.. I'M DONE!!!!

I've been with Metro PCS for 15 years now. Numerous phones and phone numbers but all under my name. It's crazy how your loyal customers get NO incentive but new ppl that come along get cheaper phones (even free phones) when they switch but we dont get free upgrades or free phones for hanging with you guys for yearrrrssss!!! I've talked friends and even family members Into switching to metropcs but... what's the point?? What do I get in return? Crazy...makes me wanna switch to Boost Mobile just to get a free phone.

I have been a metropcs customer for 5 year and experience dropped called and internet cuts off alwayd pay bill ahead of time.Im tiref of the bad service therefore im no longer gonna pay you guys and im gonna go witn anotherprovider

Sales rep from the Lake Mary, FL Store on Rhinehart hung up on me, Serious? I asked if he was a senior rep, he responded yes and I ask him a bandwidth question in which he had no clue and hung up. WOW! Very poor experience. Call was made at 1:42 pm eastern on 2/23/2020. I am going to take this review to the BBB, ConsumerAffairs,Yelp, Sitejabber, TrustPilot. People like this hurt companies! His name; Xavier....

This is the worst company ever.I bought a phone for my son and it stop working less then 3 weeks later. My son took it back where we bought and was told to go to store. They said the phone was defective and it should be replaced because of the warranty. I had my receipt and the customer service representative wanted me to pay 50.00 for a warranty. So you want me to pay for a warranty to fix a defective phone? That is the stupidest thing I ever heard. I left the phone on the counter and walked a way. I will be contacting the BBC on Monday.

This is undoubtedly the worst cell phone carrier in the United States. Trying to pay your bill is a joke. If you travel a lot for get it. They force you to go to one of their stores to pay your bill. Paying online with anything but a Visa card is astronomical. Any other carrier you can pay at department stores gas stations and truck stops. Not with these people pull off the highway and hope there is a store in the town you are at. It's all about them and to hell with the customer.