MetroPCSReviews of metropcs.com

Mala cobertura. El internet es malísimo ya tengo 2 meses con este problema. Definitivamente yo no recomiendo esta compañia... Espero poder cambiar pronto de compañia..

well I'll try to keep it short. I've had Metro on and off be for Metro was (Metro by T-Mobile. ) I. have had many disappointing experiences. But this this one. I just got to tell about it. It was before the 12th of June I know because my bills due on the 12th. I wanted to. Turn my AT&T landline to mobile. I already had Metro they don't give you a problem unless you need something. I went into the balch springs Metro to start the process. The young man working there wanted my id. I couldn't get my driver's license out so I laid the billfold and my AT&T phone bill. all where he could get to it. He is relentlessly trying to call AT&T and get my my pass word ID. I tried to explain to him that with AT&T. Land line that we don't have that. With my billfold laying in front of him and him trying to get through to AT&T and he keep trying to get through It just keeps on ringing and ringing. No answer. finally he just told me I needed to go over to the AT&T. Cell phone store they won't give him the passcode and come back .He's not the only one calling. 😞I am calling AT&T and I got Metro PCS head office on the phone for him to talk too. he wouldn't speak to them . I got AT&T they said( I didn't have a passcode. ) Fyi !!! With Metro there is no give or take if you don't know the passcode they won't get it for you ! they won't give you another one! you're just SOL. They won't find what it was for you. I give up metros pissed at me I'm pissed at them. I go the next day down the block into a little Dallas Metro PCS. I got my free phone and it took about almost two weeks which they told me it would .. No muss no fuss. Finally the landline came through and I start using the new cell phone. It was hard to use. then it just locked up on me. I got up the next morning straight away and took it back to Metro where they set it up for me. The young girl that helped me was not there. . I told the young man helping me. I wanted an LG phone ! I have an LG phone I like my LG phone I was set on I want an LG phone. He takes my phone does something to unlock it. says hey it's fixed and hands it back to me. I was the only one for a little bit in there. Cuz I was early. When he started with some of the customers I told him I wanted an LG. I want another phone , this phone was brand new I really hadn't used it because it wasn't able to be used until the landline went through. With some words sad he went and got the LG phone. And charged me about $200 for the phone. Again I had Metro head office on the phone I called them two or three times and several times through my experiences. I don't know what they're there for because they have no responsibilities. They told me 2 talk to the manager about the price because the phone was new . See if I can't get at least a discount. I called up there at the at the little Metro store. The same young man answered. I asked if the manager was there. he wouldn't let me talk to him. He said he was in the office. So I went back up there. The same young man, told me the manager had left. Said he wasn't there he was at the bank. The Metro office says they hope I don't give up on my quest 4 the discount on my LG phone that cost me $200. I already had service with them. 3 years or more. This time they couldn't do anything for me. this is a start I hope you get the gist of it. 😞I forgot that young man did tell me if I got a new number 4 at least for 2 weeks or so. I would get a discount, but because I had to keep my old number. I was punished . it would have been 80 dollars but it was 200 dollars because I wanted to and had to keep my same number. I've had this number and my landline I'm about 30 years.

Pésimo servicio. Mala cobertura. Engaño a clientes. No solucionan nada. No sé cómo está respaldada x T-Mobile. Y de por sí t-mobile. No es tan buena. En verdad no sé las recomiendo. 1 millón de veces sin pensarlo con los ojos cerrados mejor cricket.

Last week I got a message on my phone that I got a new phone. And then a little later I got a message that someone tried to change my email password, and a password on one of the sites that I have an account. Fortunately I was able to get into those accounts and change passwords and secure them. Somehow someone was able to go to a Metro PCS store, without my phone and without my SIM card and without my ID, and gain access to my Metro PCS account and get a new phone linked to my SIM card. And they locked me out of my account. After 6 phone calls and a visit to a Metro PCS store here in TN I was able to get back into my account and change passwords... Apparently the person did this in or near the Fort Lauderdale area because her new phone is a 954 area code. A store here checked a log and found the store visit by the person and gave me this info: New phone the person got # 954-662-1190 - name: Flor Alizo. Metro PCS has terrible security, and terrible foreign customer service also. Do not use them !

This company is bad and appears to not even trying to get better. When you call the 611 number for help the automatic voice will drive you crazy to just talk to a live person. It is usually the same person when contact is made after 20 minutes of trying to get through. They do not have a clue. Now making and receiving call are getting harder. Will have to find a better company.

I have been 3 days trying on phone and website went to store yesterday band was told system was down can't help me all I'm trying to do is change from my broken phone to a unlocked compatible phone I call I give them all the passwords and then they say we're sending a verification code ok dumb f***is if I had the other phone I wouldn't need to swap phone would I I have my sim card broke my phone and last 3 days I've been trying to just get someone to register the phone to my sim and still not done and I'm tired of dealing with it send you verification code when I don't pay the bill because I went to a different service I had straight talk for years was never an issue swapping phones and got great service I sit at home and my service drops with metro PC's so when I don't pay my bill bet they don't need verification code when I logged on with all the info why ask password of your going to want to send a code worst phone service I've ever had Sprint signal and service area suck but at least They try to help you metro just try to pss u off I'm going back to straight talk metro PC's I hope you loose everything and all your customers if u do call me I'll send u a verification code to say fk you

I don't think that they deserve even one star. They let me buy the service and one without first checking the area that I lived in, even after asking for my address where there is no tower and I I received little to no service. After running around in circles trying to get answers, was not told what the problem was until AFTER the 7-day return policy. Then I was in effect told, "too bad, there's nothing we can do, you're just stuck with a new phone and bad service, and we ain't going to give you your money back. But you are welcome to cancel your service with us and spend more unnecessary money obtaining service from a company that is much better than ours." I felt taken, dismissed, suckered, angry, frustrated, tossed in the trash can of unhappy customers, and disappointed that a company that claimed to be and do so much, really don't care! They should at least have the forethought to look into putting up towers in areas where, like in my area, there is phenomenal growth, as well as training the people in stores to check the area before selling to anyone. It's just good old fashioned common courtesy. What do they have to lose or cost them to do their due diligence and be honest? Seems they are happy just taking people's money even if they lose future customers and business. What's one or two unhappy customers? After all, they just spent billions merging!

I visited location 2040 Forest Avenue Staten Island, NY 10303 on yesterday. I spent very close to or over $600. The agent had the audacity to ask me if it had been along time that I've purchased something for myself. I was completely and utterly taken a back. That was none of her F'g business. I couldn't believe that she had enough "BALLS" TO SAY THAT TO ME! I was in the best of moods so I brushed it off,but I began to fume on the inside. A person can buy whatever they want and not have to feel discriminated against when doing so. It was totally out of line and she was out of order. Had I given her the answer in which she didn't know she was seeking, I would've given her nightmares. Soon leaving the store I over heard another rude ass B...say to her, I know your glad that's over. Really! I was extremely nice and polite the entire time of onsloot of insults. I wasn't going to allow some ingrates make me loose my happy energy. But,when I made it home, I couldn't totally enjoy my new phone,ear buds,glass screen cover, my expensive case, my hand holder,my bluetooth speaker nor my regular ear phones all because I thought about how those Things treated me. I was so in conflict over taken everything back. I hated that experience, I truly did. They suck and have no morals or respect for the position that they carry. They are horrible and pathetic customer service representatives and a disgrace to your brand.