MetroPCSReviews of metropcs.com

First of all I'd like to state that I've worked in tech support and in customer care for a few years. Safe to say I know the standard when it comes to giving good service. I was late to pay on the 29th. I had autopay on so when they tried to get the funds it denied them and they turned my phone off. I got the 72 hour extension as I planned to anyways. I was so low on funds at this time I had to borrow money from the only person I could borrow from. I was sent $70 to get gas and food so that I could do some delivery driving to get some cash to pay my bills like my phone bill. I drove hours away from my house to go to a better place to do deliveries. I got there and metro sent me a message saying I paid my bill. Keep in mind I was hours away from home with no gas to do deliveries with. At this point I realized they took the money in my bank account that I didn't authorize as I was on the 72 hour extension. I called these people and they said oh no problem we'll send that money back. I was like great because if I didn't get this money back I'd be stuck in this town with no gas. I also have kids so yeah I needed to get home. Got off the phone waited and waited then I realized the money wasn't coming back, at least not on that day. So I had to sleep in my car while my kids were at home with the babysitter. My phone service got shut off the following morning so I had no contact with anyone. I finally got home after I explained my situation to an officer that helped me with some gas. I get home and now I'm faced with the news that my car will be repossessed. Oh and I'm losing the place I'm staying in. If I would have been able to work when I had planned to then this never would have happened. I tried on the phone for hours with them before they inevitably shut my phone off. I got sent to manager after manager and finally this lady mocked me a little and I was like let me talk to your manager and she said she is as high as it goes. I was so pissed at this point. I got to see terrible customer service from the bottom to the top. Also I've been with these jackoffs for over a year and never missed a payment. They couldn't do anything for me. They couldn't send the money back they stole, in a timely manner. They have made my family and I homeless, carless, and phoneless. I hate these people with everything I have. Brought to you by McDonald's WiFi.

I have had metropcs for years but I am so disgusted with how I was treated. First I upgrade a phone on my account, I could not put in the sim card, so I took it back and asked them to do it, the guy behind basically ignore me while he played the game on his phone and told me it was very easy to do that. I left thinking I would figure it out but as I struggled I went back another Sunday, the sign said 11am-7pm but they were closed at 3pm. I drove a few blocks over on Rockaway and the guy lied, said the phone the other store sold was not charging. Now I had to by another phone and directed to a corporate store the return the first since I now had two phones. I intended to return it but I insisted on plugging it in and guess what it charged just fine. Cheats and liars! The worst service ever....

They suspended my account after I didn't pay after a month then I came to pay and they told me I had to reactivate my account and pay an new fee to turn my phone back on . I think it's dumb that during this corona if people can't pay their bills on time work with them don't just suspend their account and make them pay more to reactivate third service that's not ok I'm switching over to someone else metro sucks

Metro pcs is trash,they will take your money and try to sell you an overpriced phone. They only have deals for new customers,loyalty to a company doesn't mean anything you're just a dollar sign to them. Metro pcs is the new shady car salesman so watch out when dealing with this company. No one knows anything and the stores are crooks.

Beyond awful. Their ‘Covid special’ of $15 for 2 months was set to expire. I called customer service who said they did not know date promo would expire but I would be notified. 10 days ago I received an invoice for $15. I paid immediately at the store. Yesterday I had to make emergency call and discovered....they cut me off. For non payment. Although I had paid. Seems although I wS billed $15 and paid $15 they sneakily ( illegall?)) raised it to $30 AFTER I paid - no warning, no notification. Zip. I had to pay extra $15 to get service - like having a gun to yr head. When I called their customers service” they hung up on me. Guy at their store said this had happened to dozens of furious customers. Goodby metro ( at least I discovered other cell phone providers in the process). Dishonest horrible company

Metro PCS refuse to do any business with Discover Card Company. Metro PCS refuse to except any payment done by customers using Discover Card for free because they are prejudice against particular group of people and things in that company.

If it was possible to leave a zero review I would. I am not that guy that likes to write bad reviews. But I want to put out a serious warning about the customer service and non care about you as a customer with MetroPCS. I have been with them over a year I for the last 2 months I have hardly had any connect connection my metro connection bar has been great out probably 85% of the time for the last 2 months I have called and I have called and I have called and the really sad frustrating part about it is the customer service team that greet you with this joyous response as if you are ignorant. I paid for the $60 plan and have not gotten my money's worth at all they'll take $12 or $5 off of your $60 bill maybe and you have to ask them you have to beg them to give you your money back I have been switch from tower to tower I have lost valuable voice messages they have restarted reset restarted my phone over and over again the customer service teams at work in the mobile stores have very limited access if and very limited resources to even help you just say that I am mad is an understatement I am more grieved and saddened that I have waited so long to move my service this is not a reputable company do not waste your money or your time. I will end this with I started my own business and it is a challenge and my phone and being able to order is super valuable they had no care no urgency no resolve they were just happy to do what they needed to do hope for the best and keep moving never once did they send me to an engineer a technical support or any of that horrible company

Metro pcs is full of every kind of 💩 there is out there, it's bad enough they tell me that it cost $15 to change my number but to make matters worse this my first time changing it & long as I've had that number they didn't even do a waiver. However I had paid my bill a month in advance so my next bill isn't due until July 29, so I decided to go ahead & pay on it today. I went into mymetro & saw that it said $1.05 due immediately, so I'm like wth, anyways i just paid the $50 after paying & recieving my confirmation text, it was still saying $1.05 due immediately. So I called them, these mf's had the audacity to tell me that the $1.05 is a balance I owed for changing my number, so I said wait a minute I paid the $15 the day I changed my number, she said correct but now the $1.05 is the fee, so I told her that I don't have a problem paying the dollar & five cent but they need to be more specific with customers about the prices hell it's bad enough they're charging $15 just to change your number, oh my bad come to find out it's $16.05 to change your number but they'll tell you $15, so now when I go try to pay the lil funky azz $1.05 it's not letting me do it. I'm about over metro pcs I think I need to be switching phone companies asap