MetroPCS provides the freedom to enjoy flexible wireless calling with no signed contracts and truly unlimited local and long-distance service. Pay by the month, not by the minute.
MetroPCS (metropcs.com) has 620 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Crystal M.
This is the worst phone company I’ve ever been with they constantly tell lies the prices for the phones on the website are only for the people who are not with MetroPCS they charge you $15 for switching a phone that is one of your phones that you already have but then they change the price to $20 to switch to a phone you already have the customer service is atrocious they are rude they are manipulative they patronize you their attitudes😡
Leudy C.
Nunca ví un servicio tan malo la concepción de datos es pésima hablo y hablo y no me dan una respuesta concreta y ya me cansé , me retiro de esta compañía , llevo dos meses con la señal de datos en mi casa que no puedo usar el teléfono , tienen un servicio pecimo
kristi K.
Metro needs to invest in customer service after the sale. Its also painfully obvious that they are instructed to not be helpful at all if you consider leaving them. Bought and brand new phone and it just cut off in the middle of a conversation. Less than 48 hours old. Metro said I would have to wait 3-5 business days for a replacement. 3 trips to metro 1 good experience (when making purchase) After payment is made service is over Boost says thank you metro!
Larissa
If I could give 0 star I would! I bought an IPhone 11 ( bought it online, unlocked phone with Best Buy), and I use it with a metro PCs SIM card for a year. Then, I switched to IPhone 12. I gifted the phone to my brother that live in France. Just found out the SIM card access is locked by Metro PCs and the phone cannot be used with another carrier. I’ve been fighting for days to have them unlocked that SIM card access!!!! This is crazy because the phone is mine! I did not buy it with metro!!!!!!!
W brooks J.
This company commits fraud and larceny !
Jacqueline H.
If I could give them no stars I would. I used the My Metro app yesterday to try and get an issue resolved with an app that wasn't uploading to my phone correctly. I'll add that I called the company that runs the app and they told me it is an issue with my provider, to call them and tell them they need to do a "SIP H323" and that Metro would know exactly what that means. 2 times yesterday I started a conversation w/a rep via messaging and both times they started to help me (which isn't "help" really at all, just the standard questions and their standard "script" that they read, thanking me for my service, etc.) And then they just fell off the conversation, not responding to my "Hello, are you still there?" So today, I call to try and resolve this and get this Skpe/Zoom type app up and running. 1st rep: asks me a bunch of q's, says she's going to reset my phone n that our call will disconnect and that I need to turn the phone off and restart it and "the app will work." I did that and no, the app still wouldn't open. So I call back. This next rep starts talking to me and then disconnects our call and conveniently disconnected the automatic survey at the end, before I was able to give her a bad review for cutting the call off. I TRY to call back 3rd time. Now this time, I'm unable to use my phone at all. I have no service. Thank God I have a landline. So I call from the landline, for a supervisor I spent 56 minutes on the phone w/this person, asking me security questions like what month did I open my account??? I DON'T KNOW, I'VE HAD THIS LINE FOR LIKE 5 YRS., SERIOUSLY??" So, she finally gets into my account (she couldn't text me the numeric code they text you to get into your account because THEY disconnected me from a tower, which she was about to tell me) so she gets into my account via these security questions (how much was my last bill, etc., the question about what month I opened my account in 2018 was laughable) she says that I'm disconnected from the tower and that she was going to reconnect me to the tower and asked my address. I live in a populated suburban area, there are towers everywhere. But she wasn't able to do reconnect me so she opened a ticket. At the very end of the call, she read her little script and all I heard was "you'll hear from someone within 1-5 days, thank you for being a great customer and have a..." I SAID, "HOLD UP, WHATTT??? 1-5 days? So you disconnect me from the tower, now I have NO SERVICE AND IT'S YOUR FAULT AND NOW I HAVE TO WAIT 1-5 DAYS TO GET IT FIXED???" I try to be nice to customer service people because that's what I do and it's not easy but this rep was reading that script so fast and trying to get me off the phone because she probably has people hearing that 1-5 day bit and freaking out all the time. She gave me this ticket number and just kept repeating herself that it'll be 1-5 days and I'll get a call on my 'provisionary' phone, like cut out the fancy words, you're gonna call me on my landline to fix the problem YOU CREATED with my cell service because that is the ONLY way you or anyone else can reach me now because YOU DISCONNECTED me from the tower and can't seem to reconnect me. I asked her what I'm supposed to do because I use this phone for my job and so many other things and she just said that she was sorry but yes, 1-5 days, what will be the best time to reach me on the landline? I SAID, I DON'T KNOW what time, because now my whole life and job is screwed up because of YOUR ERROR!!! So, now I'm going to have to stay home and wait for Metro to call me sometime between now and Saturday??? SERIOUSLY? THEY ARE THE WORST, I've had many issues over the years, especially with the tower problems but they were always able to reconnect me once I called in. This time they disconnect me and aren't able to reconnect me. I'm switching providers tomorrow. THIS IS JUST COMPLETELY UNACCEPTABLE. ADDITION: I just went to the Metro website "Contact Customer Care" to officially send this complaint to them electronically HOWEVER, the form has a drop down menu toward the bottom asking you what Market, with a drop down box to choose your market BUT there are NO OPTIONS TO CHOOSE FROM and you can't proceed with your submission without choosing a market but the only choice is "please select." Can this company get anything right???
michael M.
I have never been treated so awful at a phone company Like I did yesterday. I hate metro pc now!!!!! I am dumping them after all these years and going somewhere else.
Alan W.
Jan. 6, 2021 URGENT MESSAGE TO METRO/PCS: I was sold a Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. Within the warranty period, I called both MetroPCS and LG to inform them that it is a fire hazard, is overheating, the battery is expanding and pushing the back cover off, not charging properly, arbitrarily changing the system language from English to Russian and Spanish, and does not respond to touch commands. After seven phone calls, your sales staff in Vero Beach and your corporate office in Port St. Lucie refuses to help me. Before I alert the media, file a class action suit, and file a criminal complaint with the FTC for deceptive sales practices and knowingly selling defective phones, I'd like to talk to a corporate manager for a mutually agreeable solution. Most sincerely, Alan W.
