MetroPCSReviews of metropcs.com

I am very displeased with the metro service international plan...I got the plan calling the Bahamas for 50minutes and if I make a call and the voicemail comes on or it rings busy that is an automatic one minute lost. This is very unfair and stupid. I have lost alot of minutes even if I was on the phone for a second.

Went to the store to by a phone guard for my lgk40 for my son.The first store I bought the phone from did not have a guard.went to another store got the guard .So I paid by credit card and ask for a receipt she said it would come to my email .I waited for it to come but no email she tells me that they sent it I told that it didn't. I asked for a paper recitept she said her machine is not working but they took the money. But the funny part is that I sent a email to my self and it came. So I waited a hour. No email.and you know what I have to put a stop payment because they are thieves. I reported the store to the company and I'm waiting.

I was a Metro PCS customer for over 4 yrs. My second phone finally crashed. I decided not to return to Metro because they have no incentives for established customers- no upgrades or any other perks that would have kept me as a customer. I switched cell provider and received free phone and free case. And to top it all off- my monthly bill is $15 cheaper.

I live in thomaston ga at the end of aug they shut down the store and now it's a 50 mile round trip if I have to go into the metro store I think closing the only store is just unfare to the people in thomaston what should we do choose another carrier ??

Congestion is horrible in the Bay Area. Half the time it's even impossible to load a simple website like Google. Activation fees are ridiculous. Paying $50/month for a terrible service is not worth it. Just switched to AT&T Prepaid at 25/month for 8GB and finally enjoying full speeds!

Not the best service at all many of my telephone calls go straight to voicemail and I do not know why I make phone calls and they automatically hang up this is a service that is ran by T-Mobile it should be much better especially for the price.

Be careful when upgrading. The sale rep. Implied that the cover and glass screen were part of the package however when i checked the paperwork later i realized they were not, actually it was $40. The tempered glass screens are terrible and theres no way I'd ever buy one unlessed tricked.

The only reason I'm giving two stars is due to Metropcs pricing and relatively consistent coverage. Other than that, see the following: Metropcs Authorized dealer: 9425 Hwy West 92, Ste 190 Woodstock, GA 30188 1) Online hours posted as 9:30AM-8PM. 2) Called ahead, to ensure they were still open - rep answered and responded they were in fact open until 8; I said, "great, I'll see you in just a minute", rep responded, "Great, see you in a few!". 3) Arrived at 7:52PM to find store locked with a paper sign on window stating: "We've stepped out for a moment and will be right back." I knocked on window several times, thinking perhaps they were in back. Called the same number, thinking they'd answer, to no avail. 4) 7:58pm, I called customer service to inform them of the situation; the rep seemed conscientious enough and legitimately sounded as though he was typing in copious notes regarding my issue. He told me I would definitely be contacted by corporate, who would go over the complaint again, within the next 24-48hrs (Never happened). I later inquired about this convo through cust service, they had no record of this phone call - my phone records show a 19min phone call and I sure as hell wasn't listening to air! 5) I've been to this location at 9:30AM (their posted hours on google) to find them not open/opening late! 6) As I sat writing a google review in the parking lot that night, the rep walked out, got in a car and left. 7) When I came in the following day, the same rep was there, told me her name is Aurora and she's the manager of the store. When I questioned her about the night before, she changed her story several times and became awkward/rude. 8) I went to a corporate store in Kennesaw, GA, lodging my complaint AGAIN. The rep there was the Assistant Mgr and he went through everything AGAIN, taking pictures of my phone, validating my call log/story. Rep told me I'd be receiving a call from District Mgr, within 24-48hrs. He instructed me to call, if I didn't, and he would follow-up. Once again, no call. I called the number the rep had provided me on his card, left a voicemail and STILL didn't hear anything back. 9) Amidst this absurd fiasco, the promo they had running expired and no one felt it necessitated any kind of remedy. This is absolute terrible customer service, especially considering I've been with them since 2012.