MetroPCSReviews of metropcs.com

About 2 weeks ago my data began disappearing rapidly which was completely off from how the service worked for the prior year. Nothing changed on my end but this vanishing data issue was forcing me to purchase $5 data top ups almost daily. In fact I spent $40 in top-ups in a 48 hour period several weeks ago. Anyway about 10 days ago, Metro's app stopped accepting the $5 payments from me through the app or internet or phone. I tried multiple cards and double checked with my bank. The error was on their end but they couldn't seem to figure out how to fix it. AND THEY WOULD CUT OFF MY SERVICE DAILY BECAUSE OF A $5 BALANCE THAT WAS LESS THAN 12 HOURS OLD. I tried applying for extensions but they said no despite my impeccable payment history and no previous extension requests.. thus I would be without phone service until either 10 am when a metro store opened or If a representative was kind enough to waive the 5 bucks and reconnect my service....which they did a couple of times...but this was happening daily. So here we are again with the same issue last night and I'm on the phone with this guy from customer service who told me he submitted a ticket to the service department and I can expect a result in up to 36 hours. My service was suspended again at this time and I asked him if that meant I would not have cell service for possibly upto 3 days. He said yes. I said no, that won't work. My cell is my only line. It is my business and I am a single mom to a 4 yr old and cannot go 3 days without a phone because they can't figure out how to accept a $5 payment. Mind you this has been going on daily for minimum 8 days now. I was polite but urgent in my message to him yet he kept repeating the same sentence which did not address my concerns or make much sense. I had to ask him again about the service interruption time frame which he replied with the exact same sentence "you can call back tomorrow and your service will be suspended for 3 days." I told him again that wont work for me and what else can we do and he repeated the same exact sentence again like a robot with no effort to address my concerns. And so i told him I did not understand and....he hung up on me. Mid sentence. Absolutely just hung up. His attitude was lack luster from the get go which was off putting but after he straight up hung up on me, I could not connect back to customer service. I have no idea what he did to my service but I was unable to contact customer service from that point on. It kept saying something like no access or some message indicating my phone could not access cust service. I tried 611. I tried my metro app, the # listed online...everything i could think of. It was like he black balled me from metro service and that lasted until 7:30 am when I finally was able to connect and reach someone. The new guy this morning took 2 minutes, waived the $5 fee, reconnected my service and walla..problem solved albeit temporarily. But the damage that guy from last night, who offered no other option than me being without service for 3 days and then hung up on me when I asked him to explain further....and for his final act of malice, deleted my account from existence to where I was unable to reach out for help to anyone else....that damage is irreparable. That insane display of immaturity dressed up in a cheap power suit cost Metro my business. I have a degree in communications and have worked many years in public relations driven industries and will be the first to admit if I handled a situation badly or lost my cool but I didn't even so much as display a disagreeable attitude when speaking with him. I was frustrated with the reoccurring situation and expressed urgency in my questioning about loosing my service for 3 days but I was in no way disrespectful towards him. There was absolutely no reason or justification for him to hang up on me. Ah ha but then for him to see to it that I was cut off from any access to help whatsoever was diabolical on his part. Metro lost my business because of him. I only wish I paid attention to his name or employee number because he alone could sink the company if that is his standard level of service. Big disappointment 😪. Plus the payment issue and the sudden data draining and disconnecting my service day after day for the $5 charge that was less than 12 hours old without a way for me to pay...well that sucked...but this guy's customer service skills took the cake....and that says alot. Sorrry for writing a magnus opus but i am still in shock at the level of unprofessionalism and unprovoked vitriol this man spewed upon me in the name of Metro PCS. I'm no Karen but damn if I won't channel any inner Karen I can find while I repeat this review everywhere I can find. Do better Metro.

Pésimo servicio 5 horas en una tienda para agarrar 4 celulares, uno sin servicio, al otro día ningún teléfono funcionaba, perdimos día de trabajo sin comunicación con mi familia un familiar en el hospital, y para colmo según debía un pago, no saquen sus teléfonos en metro.

June 22, 2014 Can I review with zero stars????? because New Jersey metro pcs company deserves zero starts one is too much for them. I believe they are stealing their customers identity and sell malfunction cell phones. And all calls go to one call center and they pose to be wherever you are calling. for example I called thousands of Lawyers and my calls gets to metro pcs call center they pose to be the law office that I am calling and tell me sorry we do not take your lawsuit. No one can find a lawyer in State of New Jersey and all legal aid centers you have to speak spanish for them to take your case. It has been 38 years I did not find a disability lawyer to take my eight broken bones car accident disability case and my car accident is claimed by an imposter who stole my identity and forged my signature wiht 1800Allstate and stole my car accident eight broken bones pain and suffering settlement and It has been 38 years I did not find a lawyer in State of NY and NJ to take my car accident case. I called thousands of lawyers for 38 years no lawyers took my car accident case that I am the real injured and 1800Allstate refuses to correct their imposter made claim. SSA is giving disability to an imposter under my medical records and in New Jersey you can not find a disability lawyer to take your case. This is a true story my metro pcs unfunctional cell phone number is 201-948-6111 I made thousands of 1800Allstate calls it goes to call center that no one helps you and they do not give their last names they say they are none licensed Allstate Insurance customer service. it has been 38 years they refuse to correct that I am the real injured not the imposter that 1800Allstate adjusters created and stole my eight broken bones pain and suffering settlements.

I could give you a long detailed step by step of events of the disastrous last two and a half months, numerous trips back to the store, phone calls to customer service but I refuse to waste any more time with these people! They were not truthful about their service, you will NOT be getting the access to T-Mobile towers as advertised, I assure you!! How would I know you might ask, it's because that's who I left to save money, BIG MISTAKE! Even in uptown Charlotte where every block has phone lines MY SERVICE WOULDN'T CONNECT!! Talked with customer service several times got the runaround. They continued to have me troubleshoot with them on the phone which was a total waste of MY TIME...then when all their efforts were exhausted, l was told to go back to the store, then told only a Supervisor on line could resolve the whole issue with the defaulty phone and the fact that the service was where ??? ANOTHER LIE !!!! Then was told I had to go back to the store with my receipt and talk with someone there about the possible phone exchange when it clearly had a glitch because at this point would randomly begin flashing like a strobe light!!! Why should the paying customer do all the running around and making every desperate effort to fix the problem!? I refuse to do business with a lying company still taking my hard-earned money, so what am I going to do, I'll take the loss and ditch the piece of junk in the nearest creek !!! Ooooh and the icing on the cake, they put a lock on my phone THAT I PAID FOR IN FULL !! WITH CASH !!! Not junk cost either! Then was told it wasn't really mine! REALLY!!! When you outright purchase a phone it then belongs to that person !!!! So while they think I'm attached to this phone number, think again!! I'll totally will be ditching the phone, change my banking info and not pay another dime for service that takes me beyond the road or circling the block again and again when using the GPS and continuously tells me I don't have phone service, and or i need to connect to Wi-Fi, REALLY!!! HEADS UP PCS CUSTOMER SERVICE, YOU CAN USE ALL THE JARGON THAT'S SCRIPTED BUT YOU WILL NOT KEEP A PERSON HOSTAGE !! ATLEAST NOT THIS ONE!

I randomly stopped being able to send or receive text messages. I tried resetting to default settings, updating, and other things. I tried emailing support, but they required an order number. I tried their chat messenger, and it wouldn't let me talk to anyone live. I tried calling on the phone, and it told me to follow the instructions on my screen, which suggest that I pay for my plan early, since I'm not due for 11 days. Customer support is absolutely useless.

This service is worst than Boost Mobile 5g is no where in this Service it give TMOBILE a bad name and I just Change service providers but am ready to switch already Your service SUCK!!

Absolutely the worst phone carrier out there, regardless, of carrying the name T-Mobile with them. This company makes AT&T look like the next coming of Christ. Either way if you want to get screwed over hard without any lube, and you like being sore for months on end then this company is for you!

BEWERE METRO IS A SCAM!!! I have been with metro for over 7 years. I don't want a contract with a service provider so I went with them. Over the past years I have been late on my payment many times, I found that when I am late with a payment and go to pay the bill a week late they charge me for 30 days service but only give me 25 days of service. They don't pro-rate the bill and your service will be disconnected even when you pay for the whole 30 days. I can't seem to figure out how it is legal to charge for a services that they don't provide.