MetroPCSReviews of metropcs.com

I PURCHASED AVVL4 FROM METRO PCS ON 6540 S. CONGRESS AUSTIN TX NOV.3RD 2023& 📱(LET ME SAY,THE METRO PCS CUSTOMER SERVICE PERSON RECOMM ENDED THIS 📱 TO ME) HAS MULTIPLE ISSUES. I CALLED THIS MORNING TO THIS STORE LETTING THEM KNOW OF THESE ISSUES& WAS TOLD THAT I COULD BRING THIS 📱 BACK & TRADE FOR DIFFERENT 📱 (NOT AVVL4).UPON GETTING TO THIS STORE I WAS TOLD I COULDN'T (THEY CAN'T)CHANGE OUT. I EVEN SPOKE W)OWNER OF THIS METRO PCS STORE & THEY WAS BOT ABLE TO ACCOMMODATE ME AT ALL(I ONLY HAD THIS PHONE FOR 1DAY& HAVE ALL THESE ISSUES)! I WENT IN CALM. I LET THEM NO THAT I DON'T WANT THE SAME 📱 DUE TO ALL THE ISSUES I'M HAVING WITH THIS 📱 AVVL4. I HAVE BEEN A METRO PCS CUSTOMER SINCE 2017& IT'S ASHAME THAT THEY ARE NOT WILLING TO ACCOMMODATE THEIR CUSTOMERS ANYWAY THEY CAN. I'M SORRY;BUT I WOULDN'T RECOMMEND METRO PCS TO ANYONE BC THEY HAVE SO MANY FAULTS& NO GOOD CUSTOMER SATISFACTION OR GAURENTEES.

I just want to vent about the GOOFY customer service. I do NOT like to hear a LONG, DRAWN OUT INTRODUCTION from the customer service agent. I got things to do, I don't have time to wste on something like, "Thank you for calling, it's a beautiful day at MetroPCS, my name is so and so, how can I be of help to you today?" I PREFER. This is agent so and so, how can I help you? Quick, right to the point, let's take care of business. THAT'S, how I like it.

Don't buy this phone plus one by metro pcs by T Mobile. I've been with metro pcs for 7 yrs and within that time this phone company has gone to sh@# I bought the phone I paid for the service 5G and for the last month I'm running on 2G. They do not honor the services they sell. Customer service says that's the way it is DON'T CALL THEM BACK!

Cambie de compañía por qué estaba en otro servidor Bostmobile ellos me quitaron mi número y se lo dieron a metro pc y se lo dieron a un cliente me cambié a metro pc y la verdad llevo una semana y el internet me falla bastante sobre todo en el gimnasio cuando pongo música de YouTube music y se pausa tengo que parar de la máquina y volverlo a conectar y me dice un mensaje que me conecte al internet de gym por qué no me funciona el de metro pc. Mi familia se hiban a cambiar a metro pc pero con mi experiencia ya les digo que mejor busquen otro servidor.di una estrella pero por mi parte parte no daría ni una para mí es más importante el internet que las llamadas y los mensajes. Y no me gustó no lo recomiendo.

I've been a Customer for many years. My original & only contract shows I can pay via a check to be mailed to a Carol Stream, IL facility. No one advised me that effective Sept 2022 Metro would no longer accept checks; I mailed my check as always for the 12-15 years. My services were suspended & I got an extension for 72 hours. After that still my account was not credited & I had no service. Stacy Smalls advised me of the new policy & that I had to go to Target or Walmart to get a prepaid card in order to pay for my service or go to their store & pay cash plus $5.00! Who's heard of that.

I have been a customer for the better part of 19 years. I am appalled at the intrusive ads from Metro/T-Mobile. This newest one got delivered at almost 2AM!! I'm lucky that I was still awake, because that would've woken me up!! Surprise surprise the customer call center isn't open when you're sending ridiculous ads in the MIDDLE OF THE NIGHT!!!! The most infuriating part is that I can't turn them off. I did not agree to get SALES ADS on my phone!!!!!

Been here for 8 years, this was ok for cheap service phones, but last upgrade broke in 2 weeks, store would not help, employees are like a revolving door, besides the fact I was treated like garbage, the manager couldn't help me anymore, so went to other places and got the help, went back to store with a activation fee issue and the manager thru me out a banned me, said I was troublemaker, poor , rude, not very helpful service, I didn't even see a home address to file and send a complaint, what a joke

They deserve no stars. Worst customer service. Don’t care about customers. They are rude.