MetroPCSReviews of metropcs.com

Metro PCS charged me extra money for starting a plan early. I told the customer service worker the new plan should start with my next billing cycle. While she was setting it up she told me something went wrong with the system, and it had gone ahead and started me on the new plan right away, and it would just cost an extra $4 when I paid my bill. I told her no because I had already purchased a data top up for this month. She told me she had fixed it and that my bill would be $52 when it next came around. Anyways. My service got suspended because there was a $4 charge. I called customer service to try and get my $4 back, and the manager accused me of lying (told me that "my story had changed" because the original representative had offered me back the $5 data top up instead of the $4 extra charge and apparently that counts as lying) and told me he wasnt going to give me my money back. I told him to listen to my original phone call with the first representative to hear that I did not authorize the immediate switch over, and he said he wasnt allowed to do that. So it's nice to know you guys are allowed to steal from me and call me a liar but unable to listen to the original phone recording to see that I am telling the truth. :). Will be filing a chargeback with my bank and intend to file a report with the better business bureau. I HAD to pay the $4 to have my service put back into place. But I didn't authorize it and will be switching phone companies next month. Utterly ridiculous, the worst customer service I have ever recieved

Se pierde la señal, vivo en edison nj, y la señal es terrible aveses salgo de mi trabajo y llegó asta mi casa sin señal , y asta me toca reiniciar el teléfono

For anyone who has insurance with Metro PCS, I suggest that you immediately remove it and stop throwing your money away. Read my story and judge for yourself if I am correct or not. I have been loyally paying Metro PCS each month for a total of 2 years and 4 months for a Protection Program called: Premium Handset Protection. Next. is what the service promises: With Premium Handset Protection, you get comprehensive mobile device protection. Your device will be covered in case of loss, theft, accidental damage including liquid damage and mechanical or electrical breakdown after the manufacturer's warranty expires. Device insurance must be added to your device within 30 days of purchase and is charged per device. Which is exactly what I did. So, on December 22, 2022, I called Metro for the first time to use such coverage, and ported a problem with my device charging port. A Metro Agent kindly instructed me to fill out some online forms in order to proceed with the repair of my phone from there. I felt happy, and I said, I didn't think it would be that easy. So, once at the online form website, at the final step, after filling out 3 forms. I was told that I must pay a couple of hundred dollars in order to cover the repair. Apart from extra additional charges and taxes. At that precise moment, I decided not to proceed with the online form and called metro again. From there, I lasted hours and hours, call after call, begging Metro, explaining that I have been paying insurance to them for a long period of time, and that it was not fair what they were doing. In the end, they did not show a single drop of remorse in telling me that they could not do anything for me, unless I pay. Metro refused to fix my device unless I pay almost what the phone itself cost. How dare they do this to a loyal customer who has paid for all that time? In the end, Metro and the insurer did not want to take responsibility for anything. They blamed one each other. So, after hearing the same thing from all Metro agents, I asked to speak to a supervisor or manager. But even the manager kept saying the same thing, that they couldn't help me. The manager suggested that I must keep trying with the insurer. Then, the insurer told me to keep calling Metro, that they were the ones who should resolve my issue or credit me back. How unprofessional is this company? Metro suggested I contact the insurer, then the insurer suggested the same as Metro. That I contact Metro again and ask them that since I was not happy with the service, to cancel the service, and to have them credit me back the money. But Metro refused, saying that if there was someone who had to pay me back, it would be the insurer, not them. After hours on the phone with Metro, begging them to do something for me, they finally told me that it was nothing they could do for me. The same with the insurer. This is a 100% SCAM on behalf of Metro PCS. Over the years I have purchased insurances on products I have purchased on Amazon, eBay, among other sites, and that is not how insurance works. For example, at Amazon, if my electric toothbrush stopped working, I just call, or email them. Reporting the problem, and they send me an empty box with a prepaid label to send the device back. In a week or so, they send me the repaired item, or they send me a new one. As easy as that, no questions ask. Metro PCS is one of the most miserable company I have ever known. I definitely do not recommend it to anyone.

me and my husband bought tcl android stylus 5gs at the metro store on 1109 north salina street on december 21st 2011. Since day one we have been hacked. the hacker is completely controling everything on our phones. he has downloaded a trillion of system apps and put 400 files on mine. i have called metro everyday since day 1. we have warranties on our phones. they are not giving us new phones because they arent under their damage policy. this has been a complete nightmare. i have stayed up for days tring to fix the problem only to get nowhere we have changed our numbers 3 times gotten a new sim card and factory resetted the phones like 30 times only to have the same things still on the phones,please think twice before doing business at that store its 1109 north salina street and the gentlemans name there is moe

I want to be clear and say that I think one star out of five is being generous; I would be giving zero if this review would allow it. It took me twelve hours to get my new replacement phone from Assurant activated. Three of those hours were spent actively in calls with: 1, a person who told me MetroPCS couldn't activate insurance phones and said I would have to call the insurance company and put me on the runaround with the wrong number for the insurance carrier only to be told that information was incorrect, 2, a woman who told me she could activate my SIM card for free if I put the old card into the new phone and left me with no service on either phone for an hour, 3, an extremely rude agent who kept cutting me off when I tried to answer her questions and put me on multiple extended holds to punish me for asking her to transfer me to another agent who would actually listen when I was speaking, and 4, a man who went ahead and activated my old SIM card in my new phone and then charged me $22 for a service I already pay for because my service was shut off by support agent #2 and I had no way to activate the phone by myself- so I got to pay $22 to access a service I already pay for and for an old SIM card that I was already using. The instructions specifically say to call 611 to activate your phone, no instructions on how to activate it yourself, then they force you to pay for the service of pressing a button so you can use the service you already paid for. I got a line with metro years ago when you could get started and get a phone for free and if I had the time and the money to shop around for a better cell phone company I would. Asking someone to pay $20 to access a service they already pay $60 a month for after they just paid a $50 deductible for a new phone is ridiculous, outrageous, and greedy, and I can't find a way to leave a complaint or review with the company so I'm leaving this here. MetroPCS sucks. If you're in the market for a plan, go literally anywhere else.

I had two phones on my account and wanted add another phone to call was great, received a new phone in 2 days, great again. The problem occurred when the new phone came without a sim card. Called customer service, they insisted the SIM was included. Made several calls, received several different answers, (card in the box, on the box and in the phone etc). The last rep placed me on hold at least 10 times, she stated to speak with her team. I finally asked who is your team and could I speak with them or with a supervisor. Of course no supervisor on duty. She finally said send the phone back with shipping label that was included, guess what? Didn't receive a shipping label. This is my first time dealing with customer service in the almost two years with this company. I have experienced bad customer service before, but nothing could ever compare to this experience. They do not understand certain words and cannot solve any problems. I know metro is trying to save money, but this is ridiculous and I guess they think we will eventually get use to the bad service. Customer service used to everything to companies. Transferred from AT&T to Metro, now looking for new company. That sucks

It a scan Merto pcs don’t wanna pay low price for new customer & being your phone number as well so all of it a scan they don’t put real price instead they only put low price just to arguing with the customer fix your crap Merto pcs & your price crap it never gonna be back there again I say boost are better

It a scan Merto pcs don’t wanna pay low price for new customer & being your phone number as well so all it a scan they don’t put real price instead they only put low price just to arguing with the customer fix your crap Merto pcs & your price crap