MetroPCSReviews of metropcs.com

M reception or phone service is fine. But the customer service sucks the metro website and app are both garbage. Anytime you attempt to actually do anything. The instructions always say "go to my account" and? That does nothing. I've tried to top up on both but unless you literally have no data left there is no way to top up. Well you know what you need to use that website or app? Data! I later tried to sign up for the governments acp program. Well again there is no way. Finally get in touch using the chat feature, which they like to keep hidden, first I get a chatbot, useless, Finally reach a person, and suddenly start getting kicked off, there own adds and banners constantly block the chat screen and it works ridiculously slow. App and website both suck.How can a company who's entitle business is based on communication be so damn poor at it.

I would give it zero stars if I could. Your advertisement about coverage is a bunch of bs. I'm in an area where 4G LTE is covered but shocker it doesn't and never freaking works. I have a serious medical condition and if I were to have a medical emergency, I wouldn't even be able to make a phone call to my nearest family and or friends. Even if 911 is available, metro better be paying my ambulance transportation.

They don't deserve a star. That Autobot they use to answer questions is enough to send someone to the hospital from high blood pressure. It asks if you want an agent but then refuses to connect you and instead the robot tries to answer a question that only a person can take care of. The app keeps crashing. Bet they'll get it together when everyone leaves or they have to pay out a HUGE sum of money to customers. The worst part is they don't care and they won't change but I definitely will. I'm over it!!

MetroPCS IS THE WORST. The sales people are scam artists. Steal your personal info .the call center is a joke ..they over charged me...turned off my phone , keep getting ASIA CALL CENTER. Everyone from there does NOT LIKE AMERICANS, they have not helped at all. Seems they work together over there !!! They told me to go to another company! They ARE THE WORST. IM GOING BACK TO SAFE AND SECURE AT&T . DONT GO WITH THIS COMPANY! YOU WILL REGRET IT,

Horrible customer service. Horrible phone service. Horrible accessibility and move ability through the app and website. They try to cram phones down your throat when you call to get technical support I don't care if it's free you still want a monthly bill I don't want that I want you to fix the one I got. They do not listen to customers

I've been trying to get my mama discount from the government she got approved whenever time I have to go into the store to let them in a radium because Yao's people keep saying that she's not approved it's on the paper and I had to go in put it on speaker let them hear and the government people said miss Bradley is approved ya'll have had the trouble's customer service just trying to get a discount and yell I'm not giving it the government is and then I call on the phone for a call did they tell me to do today for my mother I would not recommend metro PC to nobody it is the terrible company of a scene in my life

I pay my phone and some how the keep reversing my paments then are saying owe 172 when my payments are 86 monthly and they just keep giving me the run around saying they fixed the problem but yet my phone is still disconnected

Purchased a portable wifi router. Never used it. Went to go return it (still with plastic on it) Spent over $100 to get it activated and when advised I could return it, they said at store there was nothing they could do for me.