MetroPCSReviews of metropcs.com

"My encounter with Metro PCS has been profoundly disheartening and exasperating. I recently acquired a phone under warranty, only to receive a malfunctioning device right from the start. The primary issue revolved around call quality, which was far from satisfactory. A mere 7 days into my ownership, I decided to return the phone, believing that the warranty would cover such issues. To my astonishment and frustration, Metro PCS levied charges for replacing the equipment they initially provided, which was flawed. This defies all logic and borders on the absurd. The sensation of being swindled aptly characterizes this ordeal. As a patron, I anticipated equitable and dependable service, yet Metro PCS has demonstrated quite the opposite. It's disheartening to witness a company that should prioritize its clientele behave in this manner. My discontent with this experience is profound, and I intend to reassess my association with Metro PCS moving forward."

I've had metro internet service since last November. Three days ago my unit stopped working. I called Metro and was told to bring it into a metro store. When I arrived to the store I was told only certain stores do unit replacement. I walked into store 91 in Gulfport ms.and was greeted with starring and rolling eyes from Workers. Questions were asked of me from the counter to the door, as if I was.not allowed to approach the counter. After asking several times if I could come to the counter. I explained I was told to bring my internet unit to this store to be replaced. The female employee that was.work 8/30/30 between 10:00 am and 11:00 am proceeded to tell we don't do that here. After she was corrected by the male employee. I was told they needed to call a manager. I spoke to Katlayn from another store in Mississippi location, she was rude and sarcastic telling me the two employees that handle my issue were off and would return until tomorrow. Based on my experience today I will be switching my service to att.

Unbelievable! They literally Stole my money! I’m shocked at the way of business, things aren’t like in America but they will tell you sorry we can’t do anything lol

I have been with metro PCS since 2003. In 2017 I notice the my name was showing up on my account. I had asked them to not show my name on the account arounded. 2012,2013. I was confused why my name was showing up. I called customer service They told me to change my password security code. I changed it Didn't think anything else about it. October 2019 I was on the phone talking to a family member the call disconnected. I could hear machines in the back. If a call disconnects you shouldn't hear anything. I realize that day that someone was in my phone listening to my calls. I have gotten racist text message. In 19 the wouldn't allow the phone to charge in the day time at night they would allow the battery to charge they did this to 2 phones. Then agter a couple days the phones went black. Couldn't use neither phone. In August 2020 they cut the volume off my IPhone 7 plus. I could still use the internet and could dail out and receive calls but I couldn't hear anything. One day I could hear the other phone ringing through the phone. Then again immediaty the volume left again. This year July my son was using his GPS and all of a suddenly his GPS stopped working around 1:00 or 2:00 am in the morning. He's a long way from home trying to figure out how to get home. This Month August 2023 they have stopped his phone from charging. Now someone is working on the backend cutting the phone on and off. That's not all we have an extra phone on the account that we use. Since his phone was cutting on and off I was using the 3rd phone on the account. Before he could leave home they locked the home screen on the phone. This is the phone I was using every day. Nothing was wrong with the phone before that day.They will not allow us to enter the setting on the phone to dail out. Text messages are locked, call received are locked also missed calls are locked. They have destroyed every phone on our account.

Th I s company cares nothing about the consumer, they nickel and dime you to death. Go anywhere else!!

Just did an update on our phones and now I'm no longer have a back button a button to check the apps I have so I can close them and every time I turn on my phone I'm watching their propaganda on celebrities I don't care about wasting my time and phone battery

Muy mala recepción casi en cualquier lugar no hay señal

MetroPCS es una porquería nunca tengo buena señal de internet en ningún lado. Simplemente malo.