MetroPCSReviews of metropcs.com

Hello we are wanting to open a class A action lawsuit our story is similar to your number is eight one three 4 seven nine three 4 six 4 or eight one three 3 zero three 8 two six eight Thomas Campbell this is done in case they want to block my number I’m in Florida

We have been dealing with customer Service for 2 days and 10 calls plus several emails on the issue of my husband's phone of not being able to access his voicemails and that when he dials for voicemail it says his account is not recognized. We have talked to several supervisors and customer Service reps and they all get rude and when connected to a supervisor they won't let us finish saying what is wrong with the phone and then get into our account and then our bill went from $87.00 to $95.00 and they charged us to reset his voicemail that hasn't worked in 2 days. I am VERY VERY UNHAPPY WITH THE SERVICE FROM this company.

A few weeks ago, I went into a MetroPCS store at Ormond Beach Florida. I wanted a device change to a new phone, and so spoke to the rep at the store. He said doing the change online yourself was free, but that he could do it now given that I call in later and ask to waive the fee and claim I didn't know about it. Now at this point I should have just thought about a little more and gone with the easier option of doing it from home but I felt like if this guy was telling me to do something, he would know best, so I just let him do it. During the process he was unable to apply my current plan which was a cheaper unlimited plan, so he told me that I would need to also correct that on the same phone call. After going home and calling MetroPCS twice to try and get it waived, I realized that they weren't going to waive it, and it also happened that I ended up paying for a more expensive plan I didn't want and also for the device change. In between the first and second phone call to MetroPCS I went back to the store and told them that they did not waive it. He told me to try and call again to get a different representative and hopefully to get it waived via a phone rep asking a floor manager. This did not happen. I decided to send a letter to T-Mobile's customer response team, in which it was explained to me that what the store did was wrong, and they "respectfully decline"d to refund me. I ended off my interaction to the customer response rep with ensuring that my phone plan would change back to my original one when this cycle ended. However it still does not solve the issue with the time I wasted, the device fee which could of bren free, and the fact that I have ran out of data from the 5gb plan I was forced onto and I'm currently dealing with slow data which is an issue for my work. It's one thing to waste money and cause me to lose time but it's another thing when I can't even use my phone. I depend on unlimited data and this is a problem for me.

I bought a phone last month and then went on vacation. I came home and started using it and discovered the battery would be dead within 24 hours or at best just over that. I went back to the store and the man working there told me I should call the 611 number and if they couldn't help to bring it back and he would give me a new phone. I called the 611 number and was on for over an hour with 3 different people continually having to explain my issue. Finally, a woman told me to bring it back to the store and they would give me a new phone and for them to call 611. Well, today I went there, and I had the same man wait on me. Instead of calling 611 he called his manager and the manager said there was nothing they could do but I could do an upgrade. I explained that that is not what I wanted and had been told by his employee and the 611 rep that I could get a new phone since the battery in mine was defective. I was told there is only a 7-day period for that, and it was on my receipt. I was never ever told that and the same man I bought the phone from had been told I was going on vacation. Today was my third time with him waiting on me. I was screwed over big time!!!!!! No apologies for the lie and was told they could not cancel my auto pay as well. I was furious and said so in a not so nice way! I went to my car and called 611 and spoke to 4 different people. I thought one was going to help but had to switch phones because of the low battery %. The last person I spoke with said he was sorry and understood how upset I must be but there was nothing to be done. I told him the gentleman before him had told me to call on my other phone and give a pin number that he gave me. They would not use the pin #. He did however take my auto pay off for me and now I have to call back at the end of my time and cancel the service entirely. I would NOT EVER recommend Metro PCS to anyone again! I have been with them for about 8 years. To be lied to by 2 people is outrageous and to have to keep driving back and forth and spend hours on the phone is ridiculous! I wish I could leave no stars! I want to add that the man who sold me the phone and told me to come back if 611 would not help told me he would help get me a new phone. He works at the Manchester, CT store at The Shoppes at Buckland Hills. Oh, and their customer service used to be great! NOT ANYMORE! Very sad!!!!!!

Had this company for years. Of late my phone calls get cut.off stating that out of service area. Really?!!! At.my home? When this lousy service says that they cover 99% of the country? Shame on you metro. How about you be honest and tell us.OOPS we have too many people using our service so we cut you off. Since your dishonest and i cannot complete simple phone calls is why you ard losing my patronage.

0 stars form me if I could give it .. Absolutely the worst and I mean hands down the worst Metro PCS I have ever been to at 2935 El Cajon Blvd,San Diego, Cali, 92104 (North Park). They turned off the lights set the alarm and locked me in the store then took pictures of me from the outside. All because I asked for both employees names to make a costumer complaint and Lucia and Edward both refused to give me their names or their manger name which I found out later was Lexxy. I was and still am In shock by what they did to me. I just wanted help and never received it. Further more I am Paying insurance on a phone but the insurance is no good . My 16 a month is for nothing because they are saying I am unable able to use but if that’s the case then why am I paying for it monthly. Someone please help ! I work so hard for my money just to be treated like nothing makes me want to cry.

I dont get ALOT of my TEXT messages. No reason why and Metro cant seem to fix it. Dont even bother calling in, you cant understand them and they are NO HELP

I've had them for 5 years they used to be great now they're getting greedy they're unlimited plan once you reach their Max you then pay $5 each and every day till the end of your billing cycle and when you pay your bill you start over within if you're normal person within 14 days you'll be paying five bucks a day that's their new thing they're doing believe me it's done to me right now!