MetroPCSReviews of metropcs.com

Don't ever use metro...they rip people off and customer service lies...I was told bill was $60.. then I get a $75 bill....how? I complained and they told me go in the store on next month and pay $60 but they wouldn't accept it...told me it was $65 unless I did auto pay...oh,I just love how auto pay wants to take your bill 2 days before it's due... that's bs...i went to pay my $65 in the store on 3/28 and once again I run into bs...i was told $70...$65 if I pay online $60 for auto pay but last month they wanted the $65 when i had $60 so they lie.they aren't worth having period when u can go to visible and get unlimited everything including hotspot for $25 a month..... I'm never using metro again they are a rip off

Please do not become a MetroPCS customer their customer support is terrible they do nothing to help but change your account offer you a new phone and tell you it is free then when you get the phone they charge you for the entire phone also they tell you they will give you a better plan than the one you already have and that's not true as well I also tried to apply my ACP with them and they give me a hard time and never apply for the Affordable connectivity program MetroPCS has really bad service it was never like this but after covid hit corporate America cares less about their customers and more about there pockets.

I have been trying to join metro way to my times in too many ways. Went to a store and the guy working there tried to rip me off for $350. The phone and sign up should have been$117. Went in and showed him what I wanted . He proceeded to say oh no that isn't the price it's $350. Told him that's not right, he then said, ok what do you want to pay???? He followed me out repeatedly asking what I wanted to pay. Tried online 6x and received error messages so call "help" center. Explained everything to the person. They said I understand the proceeded to ask me exactly what a second ago she understood. Spoke with 5 people 5 separate times, got 5 different answers, non got me any closer to solving my issue(s). You want to get pissed off go to MetroPCS.

I bought a new phone from them in mid November. I paid for it full. I switched carrier in February but Metro will not unlock my phone for use with any other carrier for 6 months after purchase. I was not warned of this policy and have no contracts with Metro for the phone or service. I had to go back to my old phone while my new phone goes unused until May.

Had it back in the day, someone hacked into my account and ran up about $300 in purchases. It was a nightmare to get that money back, I ended up calling someone in corporate through a number that I found on a Reddit post and was able to rectiify. Fast forward a few years, I travel outside the U.S. and need to use SMS desperately. They cannot authorize an E-Sim because of the security they put my account into after THEIR mistake. Fast forward a couple months, I miss one month's payment and they DEACTIVATE MY ACCOUNT WITHOUT ANY NOTICE. This really sucks because I was locked into a legacy plan and now, I have to settle for an inferior alternative plan until I get back to the U.S. and change carriers. You guys lost a customer of many years because you wanted to make a few extra bucks, you are extremely short sighted I can't wait to get home and change carriers.

I have been repeatedly calling for over a month with service issues and I'm being told something will be done and it never happens no notes, or even call backs and have been hung up on multiple times as they "put me on hold"

I went to the store on 52 and little in Port Richey which is also owned by the store owner of 52 and 19 corner in Port Richey they used deceptive sales practices when I tried to discuss it with the manager she cursed at me threatened me and told me to get the f out of her store I called customer service 11 times to file a complaint they keep telling me it's filed and no one gets back to me from corporate I went into the other store and asked to have the district manager call me they completely ignored it they actually went so far as to tell me we don't need your business go find another phone company that was the manager at the second store the managers cover for one another and don't give complaints to their superiors it was a horrible experience I'm seriously considering paying more and going back to the Verizon they simply do not care about their customers and they refuse to forward complaints to corporate for resolution if I could give them less than one star I would give them negative 100 this is after more than 16 years of being a customer my phone number is 201-572-7958 my name is Warren but this company is run by a bunch of people that do not care about their customers and we'll even call the police on you if you request a refund or a resolution I wish this company was run more like Verizon which cares about their customers it almost seemed like they don't like white people a horrible experience

I bought a phone on December 23rd, 2023. The sales girl, Sky did not give a receipt or business card but promised to email my receipt to me but she never did . She sold me a 2G phone for $222.23 which I charged to my Chase card. The phone was too slow, display light turns off , my contacts were not properly restored etc.and I couldn't go online unless at home using WiFi. I called CHASE BANK and complained and I was refunded pending investigation but I was told to return the phone back to the store. Sky, the sales girl was out of control and started insulting me so I called CHASE BANK and place my phone on a speaker, SKY turned the music so loud I couldn't hear or speak on my phone. All of a sudden Sky asked me to leave the store and I refused, so she locked me inside the store and put her hands on me, then I told SKY what she just did is KIDNAPPING, then I called 911. It was an horrible experience, my Son took me to this store, so I called him to listen too. At last when I refused to leave SKY refunded my money back to my Chase account but she also changed my password . I found out when I went to another MPCS store in Harlem but the sales girl was able to give me a Temporary password and I bought a new phone etc she sold a charger that was for iphone for Samsung. Be careful 😱🥵🥶🔥