MetroPCSReviews of metropcs.com

I have been with Metro for about 4/5 years and never had any issues. However I do have a problem and honestly it is probably the same with all carriers- loyal customers do not get the same as new customers who have switched from another carrier. The Metro website shows at least 6 phones that they are giving to only new customers at no cost and I called customer service to see if they can give me a free phone as I am eligible for an ‘upgrade’. (Keep in mind I have 4 lines and only requested 1 phone.) First issue is customer service can not assist with cell phones but rather only account information and technical support. They directed me to a local store to speak with someone there. I called a store near me and was told I can only get a discount off the purchase of a new phone and not a free phone. The example he gave me was only $20 to $40 off, pretty insulting since I spend $1,440/year with them. My fix- I will cancel my account on the last day of service and will just open up a new account so I can get the free phones. Too bad they don’t care about long-time customers like myself and others.

I lost my phone recently. It wasn't returned back to me, so I went to a MetroPCS store to replace my phone. The salesman that was helping me that day wasn't very helpful. He didn't seem to care very much about the fact that I lost my phone. When I asked about the replacement phone. he basically made it seem as if my phone wouldn't be mailed to me the next day so now that I find out that my phone is going to be mailed to me the next day I had already made another purchase for the same and than another phone. I wasn't even offered the opportunity to even make the phone call when I was in the store. so I'm fn pissed. He didn't even try to help me make the phone call, knowing that I didn't have another phone to use to make the call to file a f*** claim. What I'm saying is "They" should not treat people like that. They should be more helpful. What if it was them...

I was with page plus for over 5 years and happy but i needed a new phone and little$$ so i thought i would try metropcs. I got a motorola phone because that is all i am use to using and it was free. Horrible mistake, calls drop, wifi calling problems, we have gone out of town and it doesnt matter where we went i could not send or receive text, pictures and calls would not go through

mediocre service coverage, but kind support staff when you call in

they Finally got some Covid 19 package to help customers pay half of their bills to stay connected, though you get 2GB internet only, at least they finally did something to help people, I raise their star by 2 more

Today i am very upset with Metro! I think you guys actually glitch the system when customers are trying to pay bill. I however, needed an extension!!!! I am out of work and needed my phone services on. I didnt have 60 dollars to waste on a phone bill!!!! BACK TO THE GLITCH... screen kept glitching when trying to get extension and i could not read it.... Also it kept saying extension unavailable... So i went ahead and paid only for the screen to show the same plan one gb lower for 15 dollars!!!! Now nobody available to take my call. You people know what youre doing and its bull rap

The phone bill is cheap but the service sucks. You pay for unlimited data yet within a day you are already having slow service.

MetroPCS store on Broadway in Muskegon MI has nice Representatives. Unfortunately some are out to only make their commission quotas. The representative I dealt with was extremely nice. Later I found out that he talked me into a phone that has had continuos issues...not keeping the correct time. Have to be in speaker phone for people to hear me. Contacted a corporate store and customer care and found out the phone I was sold is a horrible phone and not highly recommend. At the corporate level...I am getting a brand new phone of a different make. That part is good. I didn't like the fact that insurance was added to my bill without my knowledge. I give kudos to the corporate store in Grand Rapids MI. Wouldn't go to a franchise store ever again.