MetroPCSReviews of metropcs.com

Six years of on time payments, and until a month ago good service. I have a special needs child and a father with autism, and I can use the phone I'm still making payments on to use wifi. Customer service has been rude with no solution. Brick and mortar stores no noting but to try and get you to buy something else's. The last straw was Customer service reps laughing in the background while I stayed in hold for over 20 minutes to receive ZERO in return.

Worst company ever! People in the store are clueless, customer support lies so they can get you off the phone, not helpful at all. Also, if you buy a phone you will be stuck with them for 6 months even if you don't have a contract. Very dishonest, go with a better company. 5/29/24 Went into the store to get refund for money paid to be able to use my phone overseas, since it wouldn't work because according to their customer service, Metro doesn't have partners in the UK. Person the store employee called refused to refund or credit the money because they "couldn't tell if I used it". If the service isn't actually available, how could I use it? That was the problem! Fortunately the store employee was able to help, at least a couple employees understand customer service.

I had to pay for another phone IN MY NAME even though my son bought me a new phone with a new number. I explained to Metro PCS that I needed this to get into my bank account which I have a large amount of money that I can't get access to without showing the phone in my name. Metro knew that my new phone was a prepaid phone and would not be accepted but took my money anyway. The salesperson also said I was getting too of the line phone and I traded in a very expensive Z-fold phone. My new phone is one of the cheapest in the market and I still can't get into my bank account. Be careful if you use Metro PCS. They will lie to you just to get your money.

Realmente pensé que metro pc era una buena compañía con una buena red pero me equivoque, tiene una pésima señal no agarra red cuesta que cargue..otro detalle es que estuve pagado 60 casi por una año y medio sin saber que pagaba 40 y me cobraban 20 por llamadas a países que ni siquiera llamo .eso es un robo por que nunca me notificaron que me cobraban 20 yo pensé que yo paga 60 solo por mi línea. Me di cuenta que estaba pagando 20 digo mejor regalando 20dlsde más por un día fui a pagar mi línea y ala semana el mismo problema no tenia señal que no tenia datos si acaba de pagar fue alli donde llame e hize comentario que como es posible que pago 60dld y no tengo red y fue alli donde me dijieron pero me fijieron sin saber ellos que yo no sabía para Ellos yo sabia...me dijieron quecyo solo pagaba 40 pero que eran 20 dls más por que tenia el plan llamadas internacionales a canada que nunca llamo y República Dominicana peor por que no conozco a nadie..realmente eso es un robo y lo peor es que no tienen una buena señal .y no e cambiado de compañía por que tengo mi numero mas de 2 años .Realmente pc metro no sirve

Una porquería ,se comparar a etecsa de Cuba,pero esta es mas cara

Ever since they changed their customer representatives from the Polynesians to the new Pakistani represented... The customer service has been dishonest,mean, rude and just flat out horrible, please fire the ones who lie and are just out to screw us. Please bring back the sweet Polynesians that were always helpful and respectful. I have been with MetroPCS since 2014 and I have never experienced such rudeness and dishonesty until this year!

I got overcharged for things i never asked for. Clerck was the manager chaged me around $30 for a phone case. $26 for a screen protector and $27 for a wall charger. All that i could've got for around $25 on ebay or Amazon. She lied saying the phone came with a free case protector and wall socket. The service was so bad i had a (5g uc) that was supper slow. I called customer service they couldn't fix it. 2 werks later i moved to cricket wireless everything is perfect.

Fraud at the corporate location I visited. 2 months to correct. Refusal to provide proof of equipment I have. Authorized dealers refusing to speak with 611 to resolve issue.