MetroPCSReviews of metropcs.com

Their wifi is totally non existent on my phone in Maybank at Cedar Creek Lake Have contacted both metro PCs and T .Mobile about no internet service/ reception and they do nothing. Also do not buy their Wifi modules. Neither company works in this area. It's an easy fix but they're profit hungry and won't spend the money to fix at towers. Do not waist your money if you want the internet on phone or at home.

All I have to say is Metro is the worst I will never get with them every time I call my family members or friends the phone hangs up I even got attacked on the bus and I couldn't even call 911 not only that I go to the customer service in the store they order me another phone thinking it's the phone well it wasn't the phone it's the services I've been with Metro for a long time and now they did this new thing where I don't know supposedly you're a new customer whatever well that's just a rip off you know I used to be able to get a free phone every month and I can't even do that I don't even care anymore I will never go back to Metro I'm sticking to Verizon that's about it anyways don't waste your time with these people my TV it's a Roku TV I can't even watch when movies and buffs my tablet the same thing it buffs I'm so fed up with these people I don't even know why they're in business

Customer service informed me I could return a phone I purchased from a different state at any Metro store and hung up on me mid-sentence. My local store said I cannot do that. I called customer service again and asked for help returning it without driving 8 hours roundtrip to the store I bought the phone from, and they told me there's nothing that can be done and to just go ahead and drive. I asked if I could get a return slip online or even ship the phone in, they said no. Absolutely no help for someone who is trying to return a purchase even though I've been a customer for 6 years. They didn't even apologize for giving me the incorrect information.

I am eligible to add a line to my plan. This has been confirmed by customer service. However. They refused to add a line without changing my plan first. Then finally admitted that I wouldn't have to change my plan. But that they won't sell me the phone to add the line. That I would have to bring my own phone. Make this make sense.

Metro COME ONNNNN!!! I Have been a loyal customer for a long time (7 years to be exact) and every time I had an issue or a question I would go in a store or call customer service, and both would give me attitude or rude customer service, let me wait on hold for a long time while I know they are in the background being lazy or something like that and not understand issues. That's the kind of people you hire?!?! REALLY!?!? COME ON!!! I had to explain to a guy my little question for about 15 minutes before he got it. I think I'll be better at another phone service if you don't get better service.

I would give 0 stars but 1 is the least amount. My son and I drove 50 minutes( we live up in the foothills this is the closest to us) to go to Metro PCs to pay his bill. There are 2 metros in Yuba City. The first one we went to was supposed to close at 7 pm. We checked the closing time before leaving home. We got there at 6:45 pm. They were closed. There hr also posted on the window said 7 pm closing time. I was upset but we knew 7 minutes down the road inside Yuba/Sutter mall there was another metro and it closed at 8 pm. We got to that one at 7 pm and it also was closed. The business across the way said they left at 6 pm. Today. Well there hrs posted 8 pm. There were no signs at either place saying they were going to be closed early. The internet didn't show them closing early. It cost me 35 dollars to in gas, a wasted trip of 2:30 hrs. This is unacceptable. I think it is disgusting they would do this and not warn people they close early sometimes. These company's that don't care about their customers deserve to have to go out of business.

Metro! COME ON!!!! I've been a loyal customer for over 5 years straight ..my current plan (60$ w/prime ) I've had and rather enjoyed...but now your pushing this Ridiculous. FLEX plan. Now I'm.going to speak on behalf of existing customers who may/may not want to switch to the flex plan from their current.existing metro plan. What value are you giving me? Essentially your upping my bill 15$ a month ..for what exactly ? What value have you added to the flex plan that would make me want to switch...initially I thought it was a cool plan, untill I realized I can NOT take advantage of the new phone until 12 months (1 year) time of active flex plan ... One of the selling point for u all on this flex thing is giving existing members that new customer vibe...BUT HOW? all your doing for existing customers is making them pay more for the SAME EXACT PLAN. im essentially financing a phone , that I won't get untill it's been a year Your not doing anything for existing customers STILL . I was supposed to get a new phone to replace this refurbished phone u sent me after I filed an insurance claim..and you all never made.good on that either ..I'm still stuck with a moto stylus that came with no stylus and partial sound laggy as all get out... Needless to say metro your not listening and your not looking out for your long time.l customers ...which most like in my case..are just about to switch to another company .

All I can say is do not ever buy anything from them because I did it never worked tried to return it for exchange or refund nope even though it says rite on receipt 14days you call the 1-800#they don’t care either the girl working there very rude called me a liar in so many words claiming it worked it did not so if this is how y’all treat people I do not see how y’all still in business I’m shocked I will be sure to tell anyone I know do not give them your business