MetroPCSReviews of metropcs.com

Iv tried three times over the last one year iv tried to get a phone and therd time failed different network different phone it's a load of rubbish all they are doing is using my money to claim for the interest it takrs over a week to get my money back

Tmobile should be highly embarrassed to have their name on such a scam company! Metro has gone down the drain in the last couple years. Customer service doesn't actually exist, and its impossible to use their website to do anything in YOUR ACCOUNT so when you're forced to call in (some towns dont have stores) they tack on a $25 fee... It's criminal what they're doing now... 1. Sim cards get lost, phones get stolen, damaged, etc... You can't log in to your account and order a replacement sim card, they don't allow it. So either you pay $25 over the phone plus $10 on top of it for the card, or you have to find out how to get to a store just for the car salesman to try and up your bill by selling you junk you don't need. 2. What's the point if an 8 digit pin when you force us to receive a code texted... What happens if my phone gets lost, stolen, damaged.. How am I supposed to get a text? Or how can I rightfully get into my account and suspend my line until further notice? Think Metro think!!!! 3. "Go online and upgrade your device with imei.... oh we're sorry the plan isn't compatible with the phone"... YES IT IS.. Device shouldn't matter unless it's a watch, tablet, or internet plan.. A phone is a phone. plan doesn't mean anything... Again forced to call for that $25 or navigate to a store.. 4. I understand you have to have a phoneline to get their internet, but no where does it say you have to keep that line to keep the internet.. I tried porting out my phones to tmobile for american customer service, but they said if I do that I lose the internet... How? I already have it, it has a phone number, I was a customer when I signed up for it. You have no contracts so by rights. I have the right to add or remove any or all services as I see fit... That sounds like a 'contract' to me... 5. Absolutely no american customer service So if you happen to get those people that don't speak a word of english. You're stuck in a language barrier fighting with them, and risking having your whole service shut off... Happened to me once for a week. They only needed to refresh my phone, and they refreshed the entire account and we were cut off for a week. Did we get anything in return?... a whole $10 credit... 6. If you end up owing money. Something they NEVER tell you about. No text, no email, nothing.. They'll turn your service off without warning, then try and make you pay up first before speaking to someone to dispute the charge.. That's extortion! Customers have the right to dispute all charges before they pay. But if you don't pay up. they'll hang up on you again. forcing you to either pay up, or navigate to a store, and again. Small towns don't usually have metro stores This company has become a joke! It's a scam. 100% of this company is out to scam you out of every penny that can squeeze.. Not only are they an embarrassment to Tmobile but an embarrassment to Texas! They've become fraud...

Now my sister ordered from Metropcs 1-800 number on July 24th never received her phone. New she is being charged for 3 different # and only i phone is working. Metro PCS is nuts thinking someone is gonna put up with that S*** If I could I would give Metro zero stars.

The customer service in person AND over the phone is terrible! I just got hung up on over the phone, AFTER visiting the store in person having to deal with rude associates. I was considering switching to metro, but on second thought I’ll stay with Verizon. At least their customer service reflects what you pay for 🤷🏽‍♀️ If I could have given 0 stars, I would have.

I will be looking for a new phone service the extra charge was not approve by me and they would not let me talk to someone to discuss my monthly bill was $116 not $169. I only have ss and cant afford this charge POOR CUSTOMER SERVICE 😠😡😠

I had a shocking experience at 2823 Third Ave, Bronx 10455. Equal parts incompetence, rudeness and verbal beration, and attempted fraudulent actions, culminating in being kicked from the store and told to go to another metro after calling out their fraud. After nearly two hours of abusive customer service (by both the employee and the manager), I *did* go to another metro store with the exact same request and the same hardware and information, and they had me activated *within 15 minutes* with a smile and professionalism. This is a specific issue with this store, to be clear. This is completely the two employees. I came in for the $30 (25 with autopay) plan, bring your own unlocked device. I also did research and confirmed that I have full T-Mobile band access and my hardware is compatible. The employee was confused by my (fully compatible with Metro) unlocked phone, and called the manager. The manager then denied me service saying that my hardware was incompatible. I protested, and corrected her, saying "my hardware is compatible" and showed her that I had full voice and data on T-Mobile's network. Despite that, she still refused to proceed with the sale, and refused my attempts to clarify the situation with the manager. She would not even let me talk to the manager. Only after 15 minutes of pleading did I finally get one shot to talk to the manager (humiliating). A competent employee would fix the situation (work with the manager to explain that my device is compatible and on T-Mobile's towers without issue), not dig in and escalate hostility. Now I had the manager (Alejandro) on the line who was immediately hostile, falsely claiming that my device would not work on the network (a professional would simply look up the phone bands and confirm.) Furthermore, he tried to claim that my device was too outdated to work on the network and had outdated software. At this point, I'm lucky that I've done Android ROM dev and know what I'm talking about. Any other customer would be permanently turned off of Metro by this point and walk away with incorrect information. I calmly pointed out that my software was up to date with Android 14, and I had moved the device onto T-Mobile two days before without issue. The store employee chimed in that "Metro and T-Mobile are different", fully digging in and grasping that my device *must* be incompatible with the network. I pointed out that no, they use the same towers, and in fact, I am a current TMobile customer and have been for years. After half an hour (I'm literally getting tears in my eyes), the manager finally gives me a chance to register the device, but only after aggressively confronting me over the phone and telling me "I want to make sure we have this on camera" and that I would be on the hook for the bill even if it didn't work. I agreed to have my statement recorded "for the cameras" or whatever he was going on about. That's fine, because the device will work. So the store employee starts signing me up... "It will be 110 for the first month." (All of the quotes in this section are exact quotes) I go "for the $30 BYOD plan?" She goes "Yes, there are fees and insurance." I go "I don't want insurance." She goes "I have to add insurance." I mentally step back because this does not sound right at all, and ask for a breakdown of the charges. She then reveals "I have to put you on the $75 a month plan" and that I then "call in" and change to the $30 plan. Regardless of if this was malice or incompetence, this is outright fraud. Again, I'm extremely lucky that I was well informed coming into this store. Most would have been wrongfully turned away, or taken advantage of by the bait and switch. As you can see from previous reviews from others, this is a recurring pattern. I reported the incident to Metro and they elected to open a ticket for an investigation so I don't think I'm alone in thinking that this is an experience that is beyond the pale. This is not how to run a business. This is not how to treat people. Go to another Metro store. Do not come here.

Horrible customer experience in person. I called #611 for help. They directed me to go to a shop that would give me an upgrade for free. The "manager of 18 shops" refused. He claimed that 611 was lying and the $26 was for activation. 611 told me that he would do it for me, no problem. Rude man at 1160 Hancock st in quincy absolutely refused. He was rude to 4 customers in front of me because they didn't speak English. He just yelled "money" at them. Or "pay me " not exactly positive. I don't wanna mispeak. I will never go into that shop again. Edit: just spoke with customer service at Metro (#611) Got an upgraded phone that can be delivered and can be activated on the phone or online (another thing that the franchise told me wasn't possible) So whoever runs the shop on Hancock St in Quincy is tanking their business with this rude 'representitive'. He has no idea how to run a shop, let alone the 18 shops he claims to run. Edit: phone I got doesn't work and I'm expected to pay $20 to return a free phone. Yeah...no. changed back to Xfinity mobile. I'm so done.

Conveniently, MetroPCS will always "fix" your problems with a solution that requires you hanging up or restarting the phone. I've had this issue for over four months. Every time I call, the resolution ends with something that disconnects the employee and I. When I refuse to do that, I'm "transferred to a supervisor" where the phone rings for 15+ minutes or it's just radio silence but the call is still connected. I'm paying $80 for two lines that only work in WiFi, which means they're useless. I've talked to half of India and repeated myself over and over and over again with no improvement. DO NOT USE THIS COMPANY.