MetroPCSReviews of metropcs.com

If I could give them zero Stars I would give them zero Stars I've been a customer of theirs for 23 years and have had nothing but a hard time. Every time I speak to somebody I get a different story one person will tell me that they did something on my account and then come to find out they didn't do what they were supposed to. My latest interaction I just paid my bill the day before yesterday and now my phone is shut off due to non-payment and I cannot get a hold of customer service because my bill needs to be paid first before I can speak with somebody so if you paid your bill and they didn't do what they were supposed to and your phone gets shut off you can't even speak with somebody to fix the problem. Metro is a horrible company who does whatever they want with no care for their customers.

my husband uses the wareham,ma metro. he has been repeatedly overcharged,lost data,told he needed to pay extra to restore data,and overcharged for a replacement phone because his died...not broken. he has a language barrier with the store clerk as well,who refuses to tell him when an english-speaking employee will be available. he is now looking for another vendor

Had set up service repeatedly month after month asking cause limited income has to be set up on the 3. Repeated having our phone shut off my mom renal kidney failure and dealing with problems. 20 hrs to get it changed then they said they would credit the $28 fee failed to and shut the phone off. They are liars and have nothing good to say. Repeated being told pay the bill and we can fix this. Well now we had to pay the fee and all is is a bunch of crap. They never will have another good or referal from me will be escalating this problem. Customer service said they would waive the fee cause inconvenience and woke to our phones off this problem will guarantee be a court issue

All I can say is wow!! I went in to get a new phone because mine completely broke so I had no choice. Apparently when I got a new phone they completely switched my phone plan (making me pay extra) without saying anything. According to Metro they don't offer that plan anymore but it would have been nice to know that ahead of time instead of just changing my plan without saying anything. There is no reason why my plan should change just because I get a new phone... Wth does that have to do with anything?! Not only did they change my plan I completely lost Amazon prime which was free and now I have to pay $15 a month. That is absolutely ridiculous! Been a customer with Metro for a very long time but as soon as I get the money you bet your ass I will be switching. Metro is horrible yeah they might be cheaper but I'd rather pay the extra money to go somewhere else. Get it together people

Muy dificil entender Que apezar de ser una pesima compañia en atencion al cliente y sus cobros apsurdos . No duele mucho creer que para ellos sus clientes. Somo estupido e ignorantes.

I paid my bill and they shut my phone off twice than i called and they wanted me to pay more money . had me on hold for two hours than hung up on me. The worst service ever.

I called today 1/23/25 Thursday at 0743 AM. I spoke to Carol from remote area her accent sounds like India. She said the lowest plan for 3 lines $95.50 monthly after I removed hot spot and 2 gigabytes data TCL Tab 8 but I went to the agent in USA they said $86 something. I was confused try to ask her questions but she hung up the phone at 0758 AM on me. Very bad disrespect customer service!

At first, we have been scammed at the St.Cloud, MN, MetroPCS store: store representative Chris told us, that by the law (his exact words), we can't buy a new phone without a "safety package", which included phone insurance and extra accessories (total $90 for the accessories). And he didn't give us a receipt. (In one of the reviews Customer did mention not getting a receipt either, sounds like a pattern). Later I called Customer Service and asked about the "safety package". Of course, it was a lie. Customer Service Rep told me to return the accessories, but we couldn't because we didn't get the receipt!! I filed the complaint against the store. I was told it will be the investigation, and I will be informed by the e-mail about the results. Two (!!) months later still nothing. Yesterday I called Customer Service asking about my complaint. First rep told me he will talk to his supervisor and kept me on hold most of the time. At the end he told me he is going to transfer me to his supervisor, and I will find out what is going to happen next. He put me on hold, and the line went dead. I was on the phone, but no one was answering. I got tired of waiting and did hang up. My total call (read- being on hold) lasted an hour and a half. I called back, and the same story: no notes on account from previous rep, being on hold, and being "transferred" to supervisor. And the "dead" line. Another hour and a half. I did hang up again. And here I realized: this is how they get rid of the Customers; they don't transfer you to anyone, they just put you on hold forever. You will hang up sooner or later. This is how bad the Customer Service is at MetroPCS. If you have been scammed, you can contact the Attorney General in your State, they got a Consumer Protection Group, at least we got it in MN, and file a complaint. If we don't do anything, it will continue.