MetroPCSReviews of metropcs.com

Absolutely horrible. I've been with Metro for years. I'm done. This is the worst I've ever experienced. 6,7,8 times a day I lose service. That's unheard of and I bought a new phone not even 2mos ago. For $75 a month I shouldn't have any trouble with my service. It's time to go back to AT&T. Boost mobile was better! I never had any problems before T-Mobile took over. I'ma give Boost Mobile a call. I honestly never had any issues with them, never should have left them. Metro PCS should be -5 stars

Before T-Mobile bought Metro PCS, the service was great. Now most of the time, I can't get internet service if I'm not at home unless there's free internet service. I shouldn't have to be connected to the Internet to Google something. This service is supposed to be 5-G. I see I have to move on from Metro T-Mobile.

It's been over a week now that Metro has denied me access to my texting service. I'm paying for a service I'm unable to use. I guess I will have to go with a new phone company. Mint Moble offers cell phone service for only 15 dollars a month and they seem to be have a way better service then Metro. I'm going to switch my mom too. You are going to lose 2 customers if I don't get my texting service back in the next couple of days. You're workers with Metro are unable to fix this issue. I have been unable to properly do my job by not sending my boss the documents at the end of my shift through text. Metro is a mess! Very disappointed!

I have a next door neighbor that has been a MetroPCS customer FOR YEARS!!! She has been paying $40 per month nowadays, but when she started with Metro, she only paid $25 (long ago). She has recently used more of her allowed usage than usual and she went to the store near here. The customer service person refused to put her on the unlimited plan even though she is already paying the unlimited rate of $40. I WILL NEVER, EVER DO BUSINESS WITH THESE PEOPLE - WHAT A BUNCH OF CROOKS!!!!

My brother bought a new phone on 2-2-2025 and died on 2-3-2025. So I find out the phone is no good to anyone for 365 days because Metro by T Mobile locks the phone from being used by any other company. I have the phone, box, receipt and find out by calling the 800 number that I could have gotten a refund before 30 days. Thanks for nothing Metro by T Mobile employees and company. I was in the store 3 weeks after he purchased it and they said they can't refund it..

TMOBILE te vobran de mas no te avisan y te mandan factura domicilio la peor compańia k he estado

Worse customer service ever. I went into store on Main St in Euless TX on 16th to perform an addition to add one phone number, and change an android to Iphone. Left paying for both those services plus the monthly bill due 17th. They inadvertently changed my due date to 3rd of month and said another full bill due then. I had this 17th due date for years and performed these same type services in the past and they never chgd due date. Got home, and I was locked out of my acct, had to return to store immediately and that is when all this unfolded. This was a 2 and 1/2 half hr process. Told me I would have to pay another $40 to move due date back!! Despicable. Refused to help me and fix the acct. Guy at store handled everything, the entire process, via phone call with owner directing him. So he had no idea what he was doing. Talked to manager, and he still would not fix my account. So I just paid a one month bill, only to have to pay it again in two weeks. Do not go there.. they are awful. -10.

I purchased a phone from amazon and went to store to activate. Now my bill increased $1.50. Call customer service to understand increase. I was told the $1.50 increase will only last 1 billing cycle, but no explaination for increase. Just Awful.