MetroPCSReviews of metropcs.com

I would give 0 stars if possible. I made the mistake of paying my bill (I know...why be responsible) and then tried to cancel 4 tablet lines. They spent more time trying to retain me and sell me instead of working to issue a bill credit for my current phone lines....and then told me they do not issue credit for unused paid time (even tho they were willing to issue me a bill credit if I retained my tablet lines at a lower cost). Their customer service department is horrible. If you have Gwynne, Paolo or Jayden as your customer service reps....ask for someone else.

Always cut off my service on purpose it seems whenever I add a phone to my line

I have had their service for a few years now, and they have given me terrible service, followed by lies after 2 years of the service, and time to time again messages are delayed by hours or even days.

I am giving this review for the MetroPCS store located on S. Military Trail - Deerfield Beach, FL). If I could give ZERO stars I would. I have been a loyal customer of MetroPCS & this store for many years. I have bought several phones here. I went there this afternoon and had a horrific experience with their manager named Bruce. This man never smiles or is kind to people, he always has a bad attitude and is arrogant. Not to mention the sexually inappropriate comments he would make about other customers. Today, out of nowhere he approached me and started to verbally attack me, humiliating me in front of other customers & employees creating a HUGE scene all becuz I sent him a text many months ago that he disliked for mentioning "God" to him. When I said I would then see the other employee for assistance, he immediately yelled out to the other young man who works there, "do not help her!" I stood there shocked and humiliated. The customers that were there with their little kids just looked at me in shock as well. He then yelled, "Get out..leave the store!" I thought he was going to get violent so I left. As I was leaving I heard him use some profanity towards me not caring children were present. I told him I would go to another MetroPCS store. I was so upset I could not believe a MANAGER of a store would behave so unprofessional and rude!! A PROFESSIONAL MGR. takes a person aside, not verbally attacks her in front of an entire store of people! A PROFESSIONAL MGR. does not kick a customer out of a store for no motive! He has ZERO manners! I have also filed a complaint with the MetroPCS corporate office. Don't go to this store & be mistreated. Don't give them your business. All they care about is selling phones & making their commissions. Clearly the owner does not care at how customers are treated here! when he hasn't bothered to reply and/or apologize! After this horrible incident, I don't even feel like staying with MetroPCS! They absolutely suck.

Was told when I switched devices that they would wave the $25 dollar charge. The next day they cut my phone off because they wanted me to pay the $25 charge that they CLAIMED to have waived. I’m so ready to switch companies.

If I could leave less then one star, I would. Signal absolutely sucks. Sales person lied to me to get me to sign up. They keep sending me ads I've opted out of. I have never had a worse phone plan. I can't even Google. This has nothing to do with where I am because I travel and its the same everywhere. Even when I restart and do an update. And when I call they say its working like it is for every customer. So my sympathy to everyone else who got suckered.... And I have the "best" plan. A boycott is in order and I don't say that lightly.

I was a 20 year customer of Metro PCS. My phone battery died , and they refused service. Told me to go find a repair shop! No referral , nothing. I paid my bills for 20 years and got treated like a bum. Consumer cellular and Total Wireless are both cheaper. Take my advice and dump Metro PCS.

I switched from Metro PCS and they charged my credit card for another month's service after I left. After many calls to them I figured out that they just tell you lies to get you off the phone. The service is the worst I have ever experienced.